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Open: How Leaders Win By Letting Go Charlene Li Altimeter Group September 14, 2009 For a copy of slides, send an email to info@altimetergroup.com
My visit on the USS Nimitz 2
3 Captain Michael  Manazir USS Nimitz “I encourage you to talk to people, ask them anything you want. Because after all, this is your Navy.”
4
5 “Flying off a carrier at night into a pitch blackness scares me so much that I scream into my mask. I feel like a die a little death every day. I love my work, but suffer from insomnia – but then, we all do. The Navy cannot really train us pilots to deal with the fear -- they can only hope that we learn the skills to get the job done.” Lieutenant Luis Delgardo USS Nimitz
What engagement often looks like today 6
Meet Dave Carroll Source: davecarrollmusic.com 7
8
Leaders must prepare for organizational change Social technologies will disrupt traditional organization structures
It’s about the relationship 10
Focus on relationships, not technologies What kind of relationship do you want? Transactional Occasional Impersonal Short-term Passionate Constant Intimate Loyal 11
Give up the need to be in control Photo: Kantor, http://www.flickr.com/photos/kantor 12
How open or closed will you be? 13
The Open Process 14
Deciding how open to be 15
Honda’s Crosstour trashed on Facebook – What should Honda do? 16
Let Go, but Retain Command The Sandbox Covenant 17
Examples of Sandbox Covenants Plans and rules for engagement Have plans on how to engage Social media policies Develop contingency plans What to do about negative feedback/comments Line up advocates who can counter detractors 18
Social media policy template 19 ,[object Object]
 Why policy is needed
 Cases when it will be used, distributed
 Oversight, notifications, and legal implications
 Guidelines
 Identity and transparency
 Responsibility
 Confidentiality
 Judgment and common sense
 Best practices
 Tone
 Expertise

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Open: How Leaders Win By Letting Go

Notas del editor

  1. Engaging a community has typically meant creating and polishing a message that will result in an action. And you push, nay, SHOUT it out. And if they didn’t hear it and act on it the first time, you shout it again, with greater frequency and greater reach. Worst of all, you can’t see the people behind these messages. It’s been so crafted and controlled, that the people are beaten out of them. Worse, when they are shouting they can’t listen. Here’s an example.
  2. He’s a musician, Canadian from Halifax, and generally, a pretty reasonable and nice guy. After a year, he was fed up. So what does a rational musician do? Write a song about it. And make a video of it.
  3. http://www.youtube.com/watch?v=5YGc4zOqozoMusician Dave Carroll from Halifax had his guitars damaged on a flight from Halifax to Chicago.United lost control of this situation.
  4. The key is to focus on the relationships and connections that are enabled, not the technologies. Think about the kind of relationship that you want. Do you want it to be short term and transaction, or long-term and intimate?To help you think about this, I have a simple idea.
  5. http://flickr.com/photos/kantor/2279534438/