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34 Measurement: Beyond participant satisfaction Training for Social Media Success

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34 Measurement: Beyond participant satisfaction Type of Examples of Immediate Post- Examples of 90-Day Follow Up Question Training Survey Questions Survey Questions Job I will be able to apply the skills and I have been able to apply the skills and Impact knowledge on the job. If yes, provide knowledge on the job. If not, describe examples of how you will apply. why not. This training will improve my job This training has improved my job performance performance (give examples) Business This training will have a significant This training has had a significant Results impact on: (select all that apply) impact on: (select all that apply and give • increasing customer satisfaction, examples) • increasing quality, • increasing customer satisfaction, • increasing productivity, • increasing quality, • increasing revenue, • increasing productivity, • decreasing cost of sales, • increasing revenue, • increasing customer satisfaction, • decreasing cost of sales, • decreasing cycle time, • increasing customer satisfaction, • decreasing risk • decreasing cycle time, • decreasing risk© 2012 Altimeter Group #AGAcademy

Publicado en: Tecnología, Empresariales
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