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Social media triage<br />36<br />Take Web 2.0 Expo Speech: Open Leadership

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Social media triage36Take reasonable action to fix issue and let customer know action takenNegativePositiveYesYesNoAssess the messageEvaluate the purposeDo you want to respond?Does customer need/deserve more info?Unhappy Customer?No ResponseYesAre the facts correct?Gently correct the factsYesNoNoNoCan you add value?DedicatedComplainer?Are the facts correct?YesYesNoNoYesRespond in kind & shareThank the personComedian Want-to-Be?Explain what is being done to correct the issue.Is the problem being fixed?YesNoYesLet post stand and monitor.

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  • It's really important facts.

    Dave (CEO : www.freeringtonesforverizon.net/ )
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