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How Well Does ERP Facilitate
Project Based Business Models?
         November 2012
Background
In September 2012, a study was conducted
among manufacturing executives and
                                              This study was
professionals of middle market to large     conducted by IFS
manufacturers to better understand how        North America
well current enterprise resource planning        and Mint
(ERP) options meet the needs of                  Jutras, an
companies in project-driven industries         independent
including:                                   research-based
• Engineer to order manufacturing.           consulting firm
                                            that specializes in
• Aerospace and defense manufacturing.         analyzing the
• Engineering, procurement and               business impact
   construction contracting.                   of enterprise
• Asset-intensive business like batch          applications.
   process manufacturing.

                                                                  2
Methodology
• A survey was sent to subscribers to a
  specialized industrial publication.       This study was
                                          conducted by IFS
• Sample size: 200.                         North America
• Respondents were screened for                and Mint
                                               Jutras, an
  involvement in enterprise software         independent
  decisions and for company size of        research-based
  greater than $100 million in annual      consulting firm
                                          that specializes in
  revenue.                                   analyzing the
                                           business impact
                                             of enterprise
                                             applications.



                                                                3
Methodology
• Frequencies on the data were run to reflect
  the differing technological approaches taken
                                                   This study was
  by some specific types of companies,           conducted by IFS
  including:                                       North America
   – Companies engaged in engineer to order       and Mint Jutras,
      manufacturing.                              an independent
                                                  research-based
   – Companies delivering projects as an
                                                  consulting firm
      engineering, procurement, and              that specializes in
      construction contractor.                      analyzing the
   – Those involved in batch process, which       business impact
      would cause them to be involved heavily       of enterprise
      in enterprise asset management of             applications.
      process manufacturing plants and
      equipment.

                                                                       4
Major Areas Explored
– Which project elements can be       Applications such as:
  controlled in real-time in a         Enterprise Resource
  combined ERP and Project              Planning (ERP)
                                       Project and portfolio
  Management software
                                        Mgt (PPM)
  environment.                         Customer Relationship
                                        Mgt (CRM)
                                       Enterprise Asset
– What level of integration exists?     Management (EAM)
                                       Computerized Maint.
– How well applications currently       Mgt System (CMMS)
                                       Supply Chain Mgt (SCM)
  satisfy needs.



                                                            5
Key Findings
– Most manufacturers must deal with managing a variety
  of styles of manufacture including multiple flavors of “to
  order.”
   • Engineer to order
   • Configure to order
   • Make to order
– While projects are a necessity for 85% of
  respondents, 39% have no integration between their
  project management systems and enterprise system of
  record.
– The ability to control processes in real-time correlates
  directly with better integration.
                                                               6
Company Size (Annual Revenue)
         $100M -
       $149.9M, 16%
                                $2.5 Billion or
                                 more, 29%

   $150M -
 $249.9M, 10%



     $250M -                            $1B -
   $499.9M, 20%                      $2.49B, 12%



                        $500M -
                      $999.9M, 13%

                                                   7
Manufacturing Styles
            Make to Order                                      66%
             Make to Stock                               48%
             Batch Process                         36%
         Engineer to Order                         36%
    Custom Manufacturing                       32%
        Configure to Order                    31%
       Continuous Process                    27%
    Design Fabricate Install           15%
Engineer Procure Construct            12%

                               0%   10% 20% 30% 40% 50% 60% 70%

       Respondents were allowed to select all that apply.
       On average each respondent selected 3.26 different
       styles, adding to the complexity of the environments.
                                                                     8
Why is This Interesting?
• Although projects are an integral part of the environment for 85%
  of respondents, 39% had no integration between their project
  management and their enterprise system of record, which is
  typically an ERP solution.

• Whether an enterprise handles projects through a fully integrated
  suite or an accounting, order administration and manufacturing
  system of record, that system needs to integrate with project
  management functionality in a meaningful way.

• The ability to control processes in real time correlates with better
  integration, with the ideal being an ERP solution that is set up to be
  for project-oriented companies.

                                                                           9
Length of Projects
      Engineer to Order         Batch Process            Engineer Procure Construct
40%                                          37%                38%

                                       31%                            30%
30%    26%
                                                   23%
                                                          19%                          20%
20%
                  13%   12% 12% 13%                                         12%
10%                                                                               7%
             5%

0%
      We don’t use      Less than 1   1 to 6 months 6 to 12 months          Multi-year
       projects           month                                              projects

                       The longer the duration of the
             project, presumably the more complex. How are
                  these ETO managing the order without                                       10
                                 projects?
Months-Long Projects Require
 Project Management Software
• Another measure of complexity is the length of projects. The
  longer the duration of the project, the more complex.

• In some cases, projects are fairly well contained at less than a
  month long. But the largest percentage of engineer to order
  environment respondents are involved in projects of between one
  and six months.

• Batch process manufacturers are likely handling projects that are
  refits or design of a batch process or process equipment.



                                                                      11
Enterprise Applications in Place
      Enterprise Resource Plan. (ERP)                                  71%
             Supply Chain Mgt (SCM)                       40%
      Manufac. Execution Sys. (MES)                   29%
     Computerized Maint Mgt (CMMS)                    29%
             Product Data Mgt (PDM)                  27%
    Customer Relationship Mgt (CRM)                  26%
          Enterprise Asset Mgt (EAM)               23%
            Human Capital Mgt (HCM)               19%
           Project Portfolio Mgt (PPM)           15%
              Field Service Mgt (FSM)          12%       All Respondents
                               Other          7%

                                         0%       25%      50%       75%

    On average companies have a total of 3.24 different
      enterprise application products implemented.
                                                                           12
What Level of Integration?
Between Project Management & Enterprise System of Record

                             All Respondents
  40%      39%

                       30%
  30%


  20%
                                     13%           14%

  10%
                                                                 4%

   0%
           None      Selective     Financial        Full    Embedded as
                    integration   integration   integration a native part
                                                               of ERP

                                                                        13
Most Common Solutions Used
      to Manage Projects
1.   Microsoft Project (71%)
2.   Microsoft Excel (48%)
3.   A module of an ERP solution (20%)
4.   IBM (10%)
5.   Primavera (8%)
6.   No others named were used by more than 4%

           Many projects are still managed using
          desktop applications. Use of enterprise-
              level apps is quite fragmented.
                                                     14
Avoiding Fragmented Data
• Many respondents are still using desktop applications to manage projects.
  This can fragment data by pulling it out of shared enterprise environment.
• Microsoft Project is prevalent. There is an enterprise level version, but the
  vast majority of Microsoft Project use is in a desktop configuration.
• Microsoft Excel, the universal spreadsheet management tool, is also
  heavily used. The key to using Excel without creating silos or islands of
  data is to integrate it with your enterprise applications so you can share
  the enterprise data through Excel while it still in fact resides in ERP. Once
  an Excel spreadsheet exists wholly outside of the enterprise software
  environment, managers are at risk of making decision based on bad
  data, or your enterprise application may cease to be the true system of
  record.
• One in five reported using a module of their ERP solution.

                                                                           15
Which of the Following Project Elements
  Can You Control in Real-Time in Your
 ERP/Project Management Integration?
    Time/Schedules                                                    78%
               Cost                                                  76%
           Materials                                  52%
  Human Resources                             40%
Machinery Resources                          39%              All
                                                              Respondents
              Cash                        34%
   Risk Management                        34%

                       0%      20%         40%          60%          80%

           Schedules & Costs are controlled fairly well – these
           are the primary objectives. But other elements lack.
                                                                        16
Which of the Following Project Elements
     Can You Control in Real-Time in Your
    ERP/Project Management Integration?
               Cost                                                     90%
                                                           70%
    Time/Schedules                                                     88%
                                                              74%
           Materials                                    63%
                                               48%
  Human Resources                                       63%
                                      31%                           Full or
                                                   56%              embedded
Machinery Resources                    33%
              Cash                                 56%              Partial
                                   25%
                                                                    integration
   Risk Management                             49%
                                    28%

                       0%    20%         40%      60%         80%         100%
                  Yet with full integration, the level of control
                                 typically doubles.
                                                                                  17
Controlled in Real-time?
                                                                       82%
                   Cost                                            75%
                                                                    76%
                                                       59%
Manufacturing Materials                           48%
                                                    52%
                                                     55%
        Time/Schedules                                                       92%
                                                                     81%
                                             41%
                  Cash               25%
                                                      57%
                                                                        Engineer to Order
                                           36%
  Machinery Resources                       38%
                                                    52%
                                                                        Batch Process
                                      27%
      Risk Management                  29%
                                                      57%               Engineer Procure
                                    23%                                 Construct
     Human Resources                          44%
                                                             67%


                          0%                  50%                            100%
              Engineering Procurement Construction respondents
              have best control but use different 7.6 applications.
                   ETO uses 3.8 and Batch Process uses 4.6.                                 18
The Risk Management Gap
• Risk management may be intuitively associated with assuring on time
  and under budget project performance, but also has implications for
  the environment, safety risks & hazardous material risks & contractual
  commitments.
   – These more challenging areas of risk, which extend beyond the
      budget and timeline, become harder to manage than more
      concrete factors like cash, machines and materials.
   – While 78% of respondents can control schedules in real time and
      76% can control costs, a much smaller percentage can manage risk
      in real time. However, respondents reporting full integration or
      embedded project control within their ERP system, the ability to
      control the cost and schedules goes from the high seventies to 90%
      and 88%.
   – The ability to manage the materials, the human
      resources, machinery, cash and risk also increases from the 30%
      range to about 50% with increased integration.
                                                                      19
Integration Fosters Better Control
      Engineer to Order           Batch Process          Engineer Procure Construct
50%   45%
40%                    38%
        33%                31%
           30%                                                   30%
30%                                          24%
                               20%
20%
                                                  10%    10%12%                     10%
10%                                                                       5%
                                        2%                                     0%
0%
        None             Selective       Financial      Full integration Embedded as a
                        integration     integration                       native part of
                                                                               ERP
                 Engineer Procure Construct also has better
            integration, so not surprising they have better control
                                                                                    20
Varying Levels of Integration
• It is amazing that a sizable minority that an engineer to
  order, engineering, procurement or construction or even batch
  process oriented company reports no integration between their
  system of record and project management.
• They may be discounting the need for that level of integration or
  could fear the cost and/or the limited returns that come from
  point-to-point integrations between disparate products
• The data shows us that many elements of project management
  are underserved by existing ERP offerings.
• Overall, the ability of enterprise software to facilitate a
  spectrum of important business processes increases with
  greater project integration, with the use of Project ERP being a
  gold standard.
                                                                      21
Project Integration Facilitates
     Business Processes




                                  22
About IFS
IFS is a public company (OMX STO: IFS) founded in 1983 that
develops, supplies, and implements IFS Applications™, a
component-based extended ERP suite built on SOA technology.

IFS focuses on agile businesses where any of four core
processes are strategic: Service & asset
management, manufacturing, supply chain and projects.

The company has 2,000 customers and is present in more than
50 countries with 2,8 00 employees in total.


                                                              23
Contact Information:
  Charles Rathmann, Analyst
      IFS North America
         262.317.7419
chuck.rathmann@ifsworld.com

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How Well Does ERP Facilitate Project-Based Business Models?

  • 1. How Well Does ERP Facilitate Project Based Business Models? November 2012
  • 2. Background In September 2012, a study was conducted among manufacturing executives and This study was professionals of middle market to large conducted by IFS manufacturers to better understand how North America well current enterprise resource planning and Mint (ERP) options meet the needs of Jutras, an companies in project-driven industries independent including: research-based • Engineer to order manufacturing. consulting firm that specializes in • Aerospace and defense manufacturing. analyzing the • Engineering, procurement and business impact construction contracting. of enterprise • Asset-intensive business like batch applications. process manufacturing. 2
  • 3. Methodology • A survey was sent to subscribers to a specialized industrial publication. This study was conducted by IFS • Sample size: 200. North America • Respondents were screened for and Mint Jutras, an involvement in enterprise software independent decisions and for company size of research-based greater than $100 million in annual consulting firm that specializes in revenue. analyzing the business impact of enterprise applications. 3
  • 4. Methodology • Frequencies on the data were run to reflect the differing technological approaches taken This study was by some specific types of companies, conducted by IFS including: North America – Companies engaged in engineer to order and Mint Jutras, manufacturing. an independent research-based – Companies delivering projects as an consulting firm engineering, procurement, and that specializes in construction contractor. analyzing the – Those involved in batch process, which business impact would cause them to be involved heavily of enterprise in enterprise asset management of applications. process manufacturing plants and equipment. 4
  • 5. Major Areas Explored – Which project elements can be Applications such as: controlled in real-time in a  Enterprise Resource combined ERP and Project Planning (ERP)  Project and portfolio Management software Mgt (PPM) environment.  Customer Relationship Mgt (CRM)  Enterprise Asset – What level of integration exists? Management (EAM)  Computerized Maint. – How well applications currently Mgt System (CMMS)  Supply Chain Mgt (SCM) satisfy needs. 5
  • 6. Key Findings – Most manufacturers must deal with managing a variety of styles of manufacture including multiple flavors of “to order.” • Engineer to order • Configure to order • Make to order – While projects are a necessity for 85% of respondents, 39% have no integration between their project management systems and enterprise system of record. – The ability to control processes in real-time correlates directly with better integration. 6
  • 7. Company Size (Annual Revenue) $100M - $149.9M, 16% $2.5 Billion or more, 29% $150M - $249.9M, 10% $250M - $1B - $499.9M, 20% $2.49B, 12% $500M - $999.9M, 13% 7
  • 8. Manufacturing Styles Make to Order 66% Make to Stock 48% Batch Process 36% Engineer to Order 36% Custom Manufacturing 32% Configure to Order 31% Continuous Process 27% Design Fabricate Install 15% Engineer Procure Construct 12% 0% 10% 20% 30% 40% 50% 60% 70% Respondents were allowed to select all that apply. On average each respondent selected 3.26 different styles, adding to the complexity of the environments. 8
  • 9. Why is This Interesting? • Although projects are an integral part of the environment for 85% of respondents, 39% had no integration between their project management and their enterprise system of record, which is typically an ERP solution. • Whether an enterprise handles projects through a fully integrated suite or an accounting, order administration and manufacturing system of record, that system needs to integrate with project management functionality in a meaningful way. • The ability to control processes in real time correlates with better integration, with the ideal being an ERP solution that is set up to be for project-oriented companies. 9
  • 10. Length of Projects Engineer to Order Batch Process Engineer Procure Construct 40% 37% 38% 31% 30% 30% 26% 23% 19% 20% 20% 13% 12% 12% 13% 12% 10% 7% 5% 0% We don’t use Less than 1 1 to 6 months 6 to 12 months Multi-year projects month projects The longer the duration of the project, presumably the more complex. How are these ETO managing the order without 10 projects?
  • 11. Months-Long Projects Require Project Management Software • Another measure of complexity is the length of projects. The longer the duration of the project, the more complex. • In some cases, projects are fairly well contained at less than a month long. But the largest percentage of engineer to order environment respondents are involved in projects of between one and six months. • Batch process manufacturers are likely handling projects that are refits or design of a batch process or process equipment. 11
  • 12. Enterprise Applications in Place Enterprise Resource Plan. (ERP) 71% Supply Chain Mgt (SCM) 40% Manufac. Execution Sys. (MES) 29% Computerized Maint Mgt (CMMS) 29% Product Data Mgt (PDM) 27% Customer Relationship Mgt (CRM) 26% Enterprise Asset Mgt (EAM) 23% Human Capital Mgt (HCM) 19% Project Portfolio Mgt (PPM) 15% Field Service Mgt (FSM) 12% All Respondents Other 7% 0% 25% 50% 75% On average companies have a total of 3.24 different enterprise application products implemented. 12
  • 13. What Level of Integration? Between Project Management & Enterprise System of Record All Respondents 40% 39% 30% 30% 20% 13% 14% 10% 4% 0% None Selective Financial Full Embedded as integration integration integration a native part of ERP 13
  • 14. Most Common Solutions Used to Manage Projects 1. Microsoft Project (71%) 2. Microsoft Excel (48%) 3. A module of an ERP solution (20%) 4. IBM (10%) 5. Primavera (8%) 6. No others named were used by more than 4% Many projects are still managed using desktop applications. Use of enterprise- level apps is quite fragmented. 14
  • 15. Avoiding Fragmented Data • Many respondents are still using desktop applications to manage projects. This can fragment data by pulling it out of shared enterprise environment. • Microsoft Project is prevalent. There is an enterprise level version, but the vast majority of Microsoft Project use is in a desktop configuration. • Microsoft Excel, the universal spreadsheet management tool, is also heavily used. The key to using Excel without creating silos or islands of data is to integrate it with your enterprise applications so you can share the enterprise data through Excel while it still in fact resides in ERP. Once an Excel spreadsheet exists wholly outside of the enterprise software environment, managers are at risk of making decision based on bad data, or your enterprise application may cease to be the true system of record. • One in five reported using a module of their ERP solution. 15
  • 16. Which of the Following Project Elements Can You Control in Real-Time in Your ERP/Project Management Integration? Time/Schedules 78% Cost 76% Materials 52% Human Resources 40% Machinery Resources 39% All Respondents Cash 34% Risk Management 34% 0% 20% 40% 60% 80% Schedules & Costs are controlled fairly well – these are the primary objectives. But other elements lack. 16
  • 17. Which of the Following Project Elements Can You Control in Real-Time in Your ERP/Project Management Integration? Cost 90% 70% Time/Schedules 88% 74% Materials 63% 48% Human Resources 63% 31% Full or 56% embedded Machinery Resources 33% Cash 56% Partial 25% integration Risk Management 49% 28% 0% 20% 40% 60% 80% 100% Yet with full integration, the level of control typically doubles. 17
  • 18. Controlled in Real-time? 82% Cost 75% 76% 59% Manufacturing Materials 48% 52% 55% Time/Schedules 92% 81% 41% Cash 25% 57% Engineer to Order 36% Machinery Resources 38% 52% Batch Process 27% Risk Management 29% 57% Engineer Procure 23% Construct Human Resources 44% 67% 0% 50% 100% Engineering Procurement Construction respondents have best control but use different 7.6 applications. ETO uses 3.8 and Batch Process uses 4.6. 18
  • 19. The Risk Management Gap • Risk management may be intuitively associated with assuring on time and under budget project performance, but also has implications for the environment, safety risks & hazardous material risks & contractual commitments. – These more challenging areas of risk, which extend beyond the budget and timeline, become harder to manage than more concrete factors like cash, machines and materials. – While 78% of respondents can control schedules in real time and 76% can control costs, a much smaller percentage can manage risk in real time. However, respondents reporting full integration or embedded project control within their ERP system, the ability to control the cost and schedules goes from the high seventies to 90% and 88%. – The ability to manage the materials, the human resources, machinery, cash and risk also increases from the 30% range to about 50% with increased integration. 19
  • 20. Integration Fosters Better Control Engineer to Order Batch Process Engineer Procure Construct 50% 45% 40% 38% 33% 31% 30% 30% 30% 24% 20% 20% 10% 10%12% 10% 10% 5% 2% 0% 0% None Selective Financial Full integration Embedded as a integration integration native part of ERP Engineer Procure Construct also has better integration, so not surprising they have better control 20
  • 21. Varying Levels of Integration • It is amazing that a sizable minority that an engineer to order, engineering, procurement or construction or even batch process oriented company reports no integration between their system of record and project management. • They may be discounting the need for that level of integration or could fear the cost and/or the limited returns that come from point-to-point integrations between disparate products • The data shows us that many elements of project management are underserved by existing ERP offerings. • Overall, the ability of enterprise software to facilitate a spectrum of important business processes increases with greater project integration, with the use of Project ERP being a gold standard. 21
  • 22. Project Integration Facilitates Business Processes 22
  • 23. About IFS IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on agile businesses where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in more than 50 countries with 2,8 00 employees in total. 23
  • 24. Contact Information: Charles Rathmann, Analyst IFS North America 262.317.7419 chuck.rathmann@ifsworld.com