Cognitive biases create the difference between 'what people SAY they want' and 'what they will actually use or buy'. In this talk I explain common biases and how to hack them.
28. Work with a partner
(to take notes, or
second-guess you)
29. Share what you learn regularly
(even if just with yourself!)
I started out believing…
Here’s where I was wrong…
Here’s where I was right…
Here’s where customers were really emphatic…
Here’s what I’m going to ask/do next…
30. Thank you!
I’m Cindy Alvarez
Ask me questions (get the slides) –
cindy@cindyalvarez.com
Help me help Microsoft build better
developer tools –
bit.ly/oredev17