This is the slideshow I use for a 2 1/2 hour seminar I give about 2-3 times a year to my program's ESL (college) students.

1. Non-Verbal Communication
Your Mouth is Saying
Yes, but Your Body is
Saying No.

2. Non-Verbal Communication
Video

3. Communication (in general)
• The process of sending and receiving
messages
• Enables humans to share:
– Knowledge
– Attitudes
– Skills
.

4. Dimensions
• Usually: communication  speech
• Communication has 2 dimensions:
1.verbal
2.nonverbal

5. BODILY SPEAKING…
 According to the social
anthropologist, Edward
T. Hall,
 in a normal
conversation, less than
35% of the social
meaning is actually
transmitted by words.
 So, at least 65% of it is
conveyed through the
body (non-verbal)
channel).

6. Non-verbal communication includes:
• facial expressions
• eye contact
• tone of voice
• body posture and
motions
• positioning within
groups

7. Non-Verbal Communication
• May also include:
– the way we wear our
clothes
– or the silence we
keep.

8. Have you ever heard
anyone say, "His actions
spoke so loudly I couldn't
hear what he said?"

9. Categories
• Physical:
– This is the personal
type of
communication.
– It includes:
• facial expressions
• tone of voice
• sense of touch
• sense of smell
• body motions

10. Physical Aspects of Non-Verbal
Communication
Kinesics (body language)- Body motions such as shrugs, foot
tapping, drumming fingers, eye movements such as winking, facial
expressions, and gestures
• Proxemics (proximity)- Use of space to signal privacy or attraction
• Haptics -Touch
• Oculesics - Eye contact
• Chronemics- Use of time, waiting, pausing
• Olfactics- Smell
• Vocalics- Tone of voice, timbre, volume, speed
• Sound symbols -Grunting, mmm, er, ah, uh-huh, mumbling
• Silence- Pausing, waiting, secrecy
• Posture - Position of the body, stance
• Adornment- Clothing, jewellery, hairstyle
• Locomotion- Walking, running, staggering, limping

11. Categories
Aesthetic:
• This is the type of communication that takes
place through creative expressions:
– playing instrumental music, dancing, painting and
sculpturing.

12. • Symbolic. This is the type of communication that
makes use of religious, status, or ego-building
symbols.

13. Facial Expressions

14. Facial Expressions
• The face is the
index of the
mind
• The eyes, the
lips and the
muscles express
many feelings
• It can also
deceive by
manipulation

15. The Eyes
• A stare or fixed gaze
• Raised looks
• Downcast looks
• Direct eye contact

16. The Eyes
• A stare or fixed gaze
– suggests
involvement,
– wonder,
– or disapproval.

17. The Eyes
• Raised looks
– show dominance.
• Downcast looks
– suggest weakness
and submission

18. The Eyes
• Direct eye contact
– communicates
honesty,
transparency and a
neutral attitude

19. Gestures and Postures
Gestures
• Open Palms/Closed Fists
• Eye-to-eye confrontation
• Smile
• Handshake
Postures
• Standing position
• Walking style
• Hand Movements

20. NONVERBAL INTERPRETATION
BEHAVIOR
Brisk, erect walk Confidence
Standing with hands on Readiness, aggression
hips
Sitting with legs Boredom
crossed, foot kicking
slightly
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in Dejection
pockets, shoulders
hunched

21. NONVERBAL INTERPRETATION
BEHAVIOR
Hand to cheek Evaluation, thinking
Touching, slightly Rejection, doubt, lying
rubbing nose
Rubbing the eye Doubt, disbelief
Hands clasped behind Anger, frustration,
back apprehension
Locked ankles Apprehension
Head resting in hand, Boredom
eyes downcast
Rubbing hands Anticipation

22. Gestures and Postures
1 6
3
7
2 5
4

23. Signs
Use of various signs in non verbal
communication

24. Signs: What They Mean
• Fist Pump-Everything
is cool.
• Are we done yet?
• You’re late.
• My time is precious.
• Look!

25. Signs: What They Mean
• Ok!
• Good job!
• One moment please.
• I can’t hear you.

26. Signs: What They Mean
• Let me help you.
• Lalala, I can’t hear
you.
• Eureka! I’ve got it!

27. Signs: What They Mean
• Shh! Be Quiet!
• Whoa! Back off!
• That’s not for me.
• Everything is OK.

28. A SMALL CLASS EXERCISE

29. So What Does This Mean?
• Let me see!
• I’m in authority.
• Let me ponder that.
• I’m thinking.
• I’m considering it.

30. So What Does This Mean?
• Can I help?
• Trust me!
• You’re in good
hands!
• Let me give you a
helping hand.

31. So What Does This Mean?
• I feel dejected.
• I’m disappointed.
• We lost.
• Things are going
badly.

32. So What Does This Mean?
• Now just stop that!
• Get out of here!
• It wasn’t me!
• You are wrong!
• I’m not lying.

33. So What Does This Mean?
• So tell me more!
• I’m open to your
ideas.
• I accept you.
• Welcome!

34. So What Does This Mean?
• Hi!
• Goodbye!
• No pictures please.
• No comment.
• Wait, please.

35. So What Does This Mean?
• I have a headache.
• I’m tired of this.
• I’m confused.
• Are you serious?
• I want to get out of
here.
• This is stressful.

36. So What Does This Mean?
• I know you!
• Look at that!
• Great to see you!
• That’s awesome!

37. 6 Reasons to Improve Your
Body Language
1. Words express only 7% of your feelings
and attitudes
2. Increase your attractiveness
3. Emotions are linked to your body
language
4. Reduce mixed messages
5. Improve your communication skills
6. Better first impressions

38. Ways to Improve Body
Language
1. Don’t cross your arms or legs
2. Have eye contact, but don’t stare
3. Don’t be afraid to take up some space
4. Relax your shoulders
5. Nod when they are talking
6. Don’t slouch; sit up straight

39. Ways to Improve Body
Language
7. Lean, but not too much
8. Smile and laugh
9. Don’t touch your face
10. Keep your head up
11. Slow down a bit
12. Don’t fidget

40. Ways to Improve Body
Language
13. Use your hands more confidently
14. Lower your drink
15. Realize where your spine ends
16. Don’t stand too close
17. Mirror
18. Keep a good attitude

42. Adapted from the work of:
•Suhas Patel
•Yogesh Patade
•Deepak Agarwal
•Abhijeet Kale
•Deepak Patil GROUP MEMBERS