For an updated version of this presentation: https://www.slideshare.net/clearaction/customer-retention-strategies-125750732 Is customer retention included in your marketing plans and budgets? Many companies are involving customers in 2-way conversation to build relationship strength. Trust is the #1 way to retain customers ... by preventing hassles in policies and processes ... making your company irresistible, for sustained organic growth. See https://ClearAction.com