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Using Hadoop to Drive Down Fraud for Telcos

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Communication Service Providers (CSPs) lose around $38 Billion to fraud every year. Check out this webinar to learn more about the Cloudera - Argyle Data real-time fraud analytics platform and how Telcos can utilize Apache Hadoop to drive down fraud.

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Using Hadoop to Drive Down Fraud for Telcos

  1. 1. Using Apache Hadoop To Drive Down Fraud for Communication Service Providers Hadoop Based, Real-Time Fraud Analytics Platform for Telcos April 2016
  2. 2. 2© Cloudera, Inc. All rights reserved. Your Speakers Vijay Raja Solutions Marketing Manager Cloudera Dr. Ian Howells Chief Marketing Officer Argyle Data
  3. 3. 3© Cloudera, Inc. All rights reserved. Agenda • Telco Fraud Basics • Fraud & Associated Impact on Telcos • Traditional or Legacy Approach to Fraud • Hadoop Based Approach to Fraud • Cloudera – Argyle Data Solution • Demo – Fraud Solution • Q&A
  4. 4. 4© Cloudera, Inc. All rights reserved. Revenue Threats & Fraud are a Global Problem Profit/Risk Not Geography Matters - The Global Attacker • Web Premium Rate Number • Auto-Forward • High Speed Computer • 100’s of Simultaneous Calls • 220 minutes/minute • Victims • New York - $166,000 weekend • Albany - $200,000 3 Days • 34 Years Worth of Calls • To Gambia, Somalia, Maldives
  5. 5. 5© Cloudera, Inc. All rights reserved. Premium Rate Service Fraud The Wangiri Attack – “One Ring & Cut” Premium Rate Number/ Line Fraudsters can easily set up a Premium Rate Number in any part of the world Drive unsuspecting users to the Premium rate line High Cost Calls Premium Rate ($1 - $4/min) High Interconnect Fees Missed Calls from masked numbers More Calls = More Revenues
  6. 6. 6© Cloudera, Inc. All rights reserved. Fraud & Associated Financial Impact for Telcos Mobile and fixed-line carriers lose $38B per year to fraud & revenue threats Premium rate service fraud cost victims $3.8B globally last year Roaming Fraud cost the industry $6.1B globally last year Source- Communications Fraud Control Association (CFCA)
  7. 7. 7© Cloudera, Inc. All rights reserved. Fraud Types & Methods Premium Rate Service Fraud Roaming Fraud International Revenue Share Fraud Subscription Fraud Domestic Revenue Share Fraud Wangiri Attack SMS Phishing PBX Hacking Identity Theft …… FRAUD TYPE FRAUD METHOD Increasing Complexity of Fraud Types & Nature of Attacks
  8. 8. 8© Cloudera, Inc. All rights reserved. Legacy Systems Don’t Work Anymore… The Legacy Defense Approach The New Sophisticated Global Attack Threat • Batch File Ingestion • Discover Threats Too Late • Rules Based • Don’t Discover Zero-Day Attack Methods • False Positive Overload • Data Silos • No Crime 360 Signals • Flat World Forensics • Discover Incident not Crime Rings • High Cost Proprietary Architecture • Limited Data due to cost constraints
  9. 9. 9© Cloudera, Inc. All rights reserved. Legacy Defense Approach vs. Hadoop & Machine Learning The Legacy Defense Approach • Batch File Ingestion • Discover Threats Too Late • Rules Based • Don’t Discover Zero-Day Attack Methods • False Positive Overload • Data Silos • No Crime 360 Signals • Flat world Forensics • Discover Incident not Crime Rings • High Cost Proprietary Architecture • Limited Data due to cost constraints The Hadoop & Machine Learning Approach • Real-Time Packet Ingestion • Discover in Seconds vs. Hours or Days • Real-Time Anomaly Detection • Discover 250% to 350% More Fraud • 20 to 30 Times Less False Positives • Hadoop based Enterprise Data Hub • Discover Crime 360 Signals • Graph based Visual Analytics • Discover Crime Rings • Native Hadoop Architecture • Unlimited Data Storage & Analytics
  10. 10. 10© Cloudera, Inc. All rights reserved. Polling Question What are your plans for using Hadoop for Fraud Analytics o We already use Hadoop today for Fraud Analytics o We currently use Hadoop, but not for Fraud o We would look to potentially utilizing Hadoop for Fraud o We have no plans for Hadoop o Not Applicable/ Don’t Know
  11. 11. 11© Cloudera, Inc. All rights reserved. Real-Time Fraud Analytics Solution DPI/File Ingestion – Files, Packets & Database Feature Enrichment Mobile Call Fixed Call VoIP Call Data BSS Systems ISUP, TD.35, TD.57, MAP, SMS, BSSAP ISUP, Diameter SIP, H.323, Diameter Viber, Whatsapp GTP, Diameter Billing, CRM, Others BSS Data Sources
  12. 12. 12© Cloudera, Inc. All rights reserved. Real-Time Fraud Analytics Solution Security and Administration Ingest Sqoop, Flume Transform MapReduce, Hive, Pig, Spark Analytic Database Impala Search Solr Machine Learning SAS, R, Spark, Mahout NoSQL Database HBase Streaming Spark Streaming Unlimited Storage HDFS, Hbase, Kudu YARN, Cloudera Manager, Cloudera Navigator Cloudera Enterprise Hadoop Platform Process Discover Model Serve DPI/File Ingestion – Files, Packets & Database Feature Enrichment Mobile Call Fixed Call VoIP Call Data BSS Systems ISUP, TD.35, TD.57, MAP, SMS, BSSAP ISUP, Diameter SIP, H.323, Diameter Viber, Whatsapp GTP, Diameter Billing, CRM, Others BSS Data Sources
  13. 13. 13© Cloudera, Inc. All rights reserved. Real-Time Fraud Analytics Solution Security and Administration Ingest Sqoop, Flume Transform MapReduce, Hive, Pig, Spark Analytic Database Impala Search Solr Machine Learning SAS, R, Spark, Mahout NoSQL Database HBase Streaming Spark Streaming Unlimited Storage HDFS, Hbase, Kudu YARN, Cloudera Manager, Cloudera Navigator Cloudera Enterprise Hadoop Platform Process Discover Model Serve DPI/File Ingestion – Files, Packets & Database Feature Enrichment Mobile Call Fixed Call VoIP Call Data BSS Systems ISUP, TD.35, TD.57, MAP, SMS, BSSAP ISUP, Diameter SIP, H.323, Diameter Viber, Whatsapp GTP, Diameter Billing, CRM, Others BSS Data Sources Fraud Threat Analytics Machine Learning Profit/ SLA Threat Analytics Forensic Analytics (Graph) Argyle Data - Fraud Analytics Platform
  14. 14. 14© Cloudera, Inc. All rights reserved. Domestic Fraud Wangiri Attack Forensics Crime Ring Discovery Roaming Fraud SLA Revenue Clawback Live Demo - Three Fraud Scenarios - Brazilian Operator
  15. 15. 15© Cloudera, Inc. All rights reserved. Real-Time Fraud Analytics - Demo
  16. 16. 16© Cloudera, Inc. All rights reserved. Solution Benefits – Cloudera|Argyle Data • Discover fraud in seconds versus hours or days • 250% to 350% better fraud discovery • 20 to 30 times less false positives • Prevents millions in revenue leakage • Visual patterns that make fraud, profit or SLA threats obvious • Interactive dashboards that discover crime rings and flows otherwise not detectable Wangiri Attack – Visual Graphic
  17. 17. 17© Cloudera, Inc. All rights reserved. Thank you

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