Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.

Supporting Distributed Critique through Interpretation and Sense-Making in an Online Creative Community

73 visualizaciones

Publicado el

Critique is an important component of creative work in design education and practice, through which individuals can solicit advice and obtain feedback on their work. Face-to-face critique in offline settings such as design studios has been well-documented and theorized. However, little is known about unstructured distributed critique in online creative communities where people share and critique each other’s work, and how these practices might resemble or differ from studio critique. In this paper, we use mixed-methods to examine distributed critique practices in a UX-focused online creative community on Reddit. We found that distributed critique resembles studio critique categorically, but differs qualitatively. While studio critique often focuses on depth, distributed critique often revolved around collective sensemaking, through which creative workers engaged in iteratively interpreting, defining, and refining the artifact and their process. We discuss the relationship between distributed critique and socio-technical systems and identify implications for future research.

Publicado en: Diseño
  • Sé el primero en comentar

  • Sé el primero en recomendar esto

Supporting Distributed Critique through Interpretation and Sense-Making in an Online Creative Community

  1. 1. YUBO KOU Florida State University SUPPORTING DISTRIBUTED CRITIQUE
 THROUGH INTERPRETATION AND 
 SENSE-MAKING IN AN 
 ONLINE CREATIVE COMMUNITY COLIN M. GRAY Purdue University
  2. 2. 
 CRITIQUE? WHAT DOES IT MEANTO
  3. 3. 
 CRITIQUE? WHAT DOES IT MEANTO STUDIO PROFESSIONAL HYBRID CROWD
  4. 4. “a dialogue in which the interjection of a reasoned opinion about a product or action triggers further reflection on or changes to the artifact being designed” Gerhard Fischer, Kumiyo Nakakoji, Jonathan Ostwald, Gerry Stahl, andTamara Sumner. 1993. 
 Embedding critics in design environments. Knowl. Eng. Rev. 8, 4, 285–307.
  5. 5. PHYSICAL
  6. 6. PHYSICAL DISTRIBUTED
  7. 7. DESIGN 
 PRESENTER Why registration rate went down after we tested social login buttons? […] We tested out “create account with FB” button on order confirmation page and registration dropped by 50%, compared to the past. Any idea why?
  8. 8. DESIGN 
 PRESENTER Why registration rate went down after we tested social login buttons? […] We tested out “create account with FB” button on order confirmation page and registration dropped by 50%, compared to the past. Any idea why? CRITIC The user was ok as long as there was no commitment. They would be annoyed if you asked for a commitment by using their FB account.
  9. 9. DESIGN 
 PRESENTER Why registration rate went down after we tested social login buttons? […] We tested out “create account with FB” button on order confirmation page and registration dropped by 50%, compared to the past. Any idea why? CRITIC The user was ok as long as there was no commitment. They would be annoyed if you asked for a commitment by using their FB account. DESIGN 
 PRESENTER Agree. The timing is bad to ask users to connect with a social media account when they want to leave!
  10. 10. DESIGN 
 PRESENTER Why registration rate went down after we tested social login buttons? […] We tested out “create account with FB” button on order confirmation page and registration dropped by 50%, compared to the past. Any idea why? CRITIC The user was ok as long as there was no commitment. They would be annoyed if you asked for a commitment by using their FB account. DESIGN 
 PRESENTER Agree. The timing is bad to ask users to connect with a social media account when they want to leave! CRITIC You got it!
  11. 11. DESIGN 
 PRESENTER Why registration rate went down after we tested social login buttons? […] We tested out “create account with FB” button on order confirmation page and registration dropped by 50%, compared to the past. Any idea why? CRITIC The user was ok as long as there was no commitment. They would be annoyed if you asked for a commitment by using their FB account. DESIGN 
 PRESENTER Agree. The timing is bad to ask users to connect with a social media account when they want to leave! CRITIC You got it! DESIGN 
 PRESENTER Do you happen to know some books or theories supporting this idea?
  12. 12. Judgment: an assessment of quality from the perspective of the critic Process-Oriented: statement or question regarding the design approach or processes that led to a design artifact Brainstorming: statement or question about imagined possibilities or next steps, such as “what-if” questions Interpretation: critic telling what they see and how they make sense of the design artifact Direct Recommendation: providing specific, targeted advice to improve a specific aspect of design Investigation: non-rhetorical questions about the design or its processes Free Association: critic’s initial reactions to a design, such as “it looks like…” statements Comparison: comparison or contrast with an external artifact, concept, or idea Identity Invoking: reference to student’ identity as a designer in relation to a future professional community Deanna P. Dannels and Kelly Norris Martin. 2008. Critiquing critiques: a genre analysis of feedback across novice to expert design studios. J. Bus.Tech. Commun. 22, 2, 135–159. TYPOLOGY
  13. 13. /r/userexperience January–August 2016 970
 POSTS 6,958
 COMMENTS
  14. 14. 970
 POSTS 94
 POSTS Critique-
 oriented 6,958
 COMMENTS 864
 COMMENTS 90
 POSTS Excluding 
 special threads 569
 COMMENTS Original
 corpus
  15. 15. 1) What design artifacts do community members offer for critique? 2) How does distributed critique content differ from studio critique? 3) How do discourse practices enable critique and advice-giving to occur in this online community?
  16. 16. 1. What design artifacts do 
 community members offer for critique?
  17. 17. PREPARATION Interest in UX characteristics of their project, but lack relevant expertise or skills to move forward. 11 IDEATION Seeking inspiration for a project that was already underway. 20 WORK-IN-PROGRESS Encountering an issue with a specific feature or element in an in- progress artifact. 46 FINAL WORK Presenting final artifacts to be critiqued. 13
  18. 18. 2. How does distributed critique 
 content differ from studio critique?
  19. 19. PHYSICAL (D&M) % REDDIT % Judgment 25% 16% Process-Oriented 21% 26% Brainstorming 18% 14% Interpretation 12% 41% Direct Recommendation 9% 21% Investigation 5% 17% Free Association 4% 4% Comparison 3% 19% Identity Invoking 3% 5% Phatic - 4%
  20. 20. PHYSICAL (D&M) % REDDIT % Interpretation 12% 41% • User-related: Customers can be generally happy with inconsistency across parts of a product. • Design-related: It may be selected by an algorithm but it makes the selection seem more meaningful • Creator-related: The reason why you can’t tell which color to use is because you haven’t figured out the correct task to solve.
  21. 21. PHYSICAL (D&M) % REDDIT % Comparison 3% 19% • Creative knowledge: I think you might need a [skip link] (http://webaim.org/techniques/skipnav). • Similar product: MailChimp does an even better job of this on mobile (https://login.mailchimp.com/signup). • Creator: A friend of mine worked on a play with a human actor and a robot arm.
  22. 22. 0% 12.5% 25% 37.5% 50% Judgment Process-Oriented Brainstorming Interpretation Direct Rec. Investigation Free Association Comparison Identity Invoking Phatic Comm. Preparation Ideation W.I.P Final
  23. 23. NumberofCritiques 0 125 250 375 500 Times of Replies 1 2 3 4 5 6 7 8 9 Judgment Process-Oriented Brainstorming Interpretation Direct Recommendation Investigation Free Association Comparison Identity Invoking Phatic Communication
  24. 24. 3. How do discourse practices enable 
 critique and advice-giving to occur 
 in this online community?
  25. 25. INVESTIGATION INTERPRETATION INVESTIGATION
  26. 26. Post title: How to accommodate e-commerce for blind users? Specifically the checkout button... Post content: I’m facing a design challenge right now – the checkout button on a site is a shopping cart icon located in the header. A user that is using a screen reader would have to navigate all the way back to it – in order to checkout. Aside from putting checkout buttons everywhere (which cannibalize the shopping cart icon in the header, and also just comes across as tacky/pushy) how can we ensure blind users have a quick path to checkout? Any ideas or resources would be appreciated! Critic: What do you mean the blind user will have to navigate all the way back to it to check out? Poster: Since the checkout icon is in the header – and the item they’ve added is in the body, theyd have to navigate (using an audio interface) back to the header, in order to locate the checkout button - which is actually inside an overlay/fly out/drawer - that opens when you select the shopping cart icon (think amazon). Critic: Do users check out from a list view (i.e. Add a bunch of items at once, and check out) Or from a product page (I.e. Add one item at a time)? I imagine it's the latter. Why can't you have a "proceed to checkout" button on the product pages? INVESTIGATION INTERPRETATION INVESTIGATION
  27. 27. INTERPRETATION DIRECT RECOMM. PROCESS-ORIENTED+ + INTERPRETATION
  28. 28. Post title: Get users to read | signup form @ physical location Post content: Hey! We run a VR lounge in Vienna. So basically a bar where you can use virtual reality equipment…. This is displayed on two giant tablets at a part of the bar… when the signup button is pressed, this screen appears… Critic: A couple of things: * As /u/vcarl said, people don't read. So you'll need to... * Put things in steps. Make them each exactly one screen tall and one screen wide. […] * If at all possible, don't make them log in after they sign up. Many use cases will require a log-in action, but if at all possible, try to do away with the create account -> validate account -> log into the account I just created and validated loop. […] Poster: thank you for your reply. * My first version was based on steps, which resulted in four individual screens with giant "NEXT" buttons. But somehow people didnt know what to do […] * I dont think I understand what you mean. After "create account" the user is done. What do you mean with validate and log in? Jeah, come visit if you can :) INTERPRETATION DIRECT RECOMM. PROCESS-ORIENTED+ + INTERPRETATION
  29. 29. DISCUSSION & IMPLICATIONS
  30. 30. SOCIAL 
 LEARNING CRITIQUE AS
 DIALOGUE GLOBAL 
 INTERACTION
  31. 31. SOCIAL 
 LEARNING • Promoting sharing of UX Knowledge • Related to disciplinary knowledge production • Aids in concretizing UX as a discipline
  32. 32. CRITIQUE AS
 DIALOGUE • Foregrounds social dimensions of critique • Highlights contextually and collective sense making • Design activity as dynamic and evolving
  33. 33. GLOBAL 
 INTERACTION • Sociality to support and sustain creative labor • Engagement with identity construction and learning • Reliance on phatic communication
  34. 34. YUBO KOU yubokou.info 
 ykou@fsu.edu COLIN M. GRAY colingray.me | uxp2.com 
 gray42@purdue.edu THANK YOU

×