VisualSP: Supporting Office 365: An Administrator's Move from Systems to Service-Centric Management
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Are you a SharePoint or Exchange Administrator in a large organization, or maybe a do-it-all Network to Software Microsoft stack expert in a small to medium size business? Have you been reading about the transition from Development or Administration to DevOps? Yes, changes are happening not only with technology, but in the roles that are supporting them. The change to "[ ]aaS", everything as a service, is changing the way administrator's must approach supporting collaboration and communication technologies. In this session we'll take a deep dive how an administrator manages all services, instead of being an expert in one. We will take a look at strategies and methods to make her/his job easier, as well as how to these skills will help today's administrator evolve into the modern service engineer .
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VisualSP: Supporting Office 365: An Administrator's Move from Systems to Service-Centric Management
- 1. Supporting Office 365: An Administrator's Move from Systems to Service-Centric Management Adam Levithan Product Manager, Metalogix alevithan@metalogix.com @collabadam
- 2. The Money Factors Adam Levithan @collabadam CMSWire & AIIM Blogger Product Manager 9+ years in Collaborative Systems SharePoint expertise: Out-of-the- box solutions, business process management, Governance, adoptions, information architecture Next Adventure: 200 Mile 1- Day Bike Ride & 200 Mile 2- Day Fundraising Bike Ride August 2016 About Me
- 5. Who are you? • IT Manager • SharePoint Administrator • SharePoint Business Analyst • Power User • Developer
- 8. The Money FactorsWhat's driving transformation? User Devices Apps Data IT https://channel9.msdn.com/Events/Ignite/2015/BRK3861
- 9. At the Microsoft World Partner Conference in 2014 Microsoft leaders Predicted Over the next 5 to 7 years 20% on-prem only 10% Pure cloud customers, 70% hybrid strategy
- 10. The Money FactorsWhat is Hybrid? Cross version SharePoint (2007/2010/2013) Geographically distributed on-premises environments SharePoint Online to SharePoint On-Premises Cloud to On-Premises Cloud to Cloud
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- 24. The Money FactorsWhat are you most concerned about? • Managing Users • Rapid Content Growth • Service Outages • Security
- 25. Users & Identity Metadata Vendor & App Performance Content Security Content “Service” Management Traditional IT Private cloud Public cloud Hardware Operating Systems Infrastructure Performance Perimeter & Server Security Content “Systems” Management The Journey
- 26. The Money FactorsIn Systems Management On-Premises Virtualization Services Applications Server Software Databases Server Hardware Storage Networking Application Features
- 27. The Money FactorsIn Service Management On-Premises Virtualization Services Applications Server Software Databases Server Hardware Storage Networking Application Features Hosted (IaaS) Virtualization Services Applications Server Software Databases Server Hardware Storage Networking Application Features Managed (IaaS or PaaS) Virtualization Services Applications Server Software Databases Server Hardware Storage Networking Application Features Virtualization Services Applications Server Software Databases Server Hardware Storage Networking Application Features Cloud Software (SaaS)
- 28. Azure AD Connect: Your Identity Bridge Box Citrix Concur GoToMeeting Concur Docusign Azure AD Connect (sync + sign on) Active Directory LDAP directories DropBox Google apps Jive Salesforce Servicenow Workday … https://channel9.msdn.com/Events/Ignite/2015/BRK3169
- 29. The Money FactorsIn 2013 (Thank you Matthew Bailey) 30 http://www.slideshare.net/MatthewJBailey/a-careerinsharepoint
- 32. The Money FactorsSolution Administrators Spend: • 25% less time on scheduled maintenance tasks • 23% less time on unscheduled maintenance tasks • 20% less time on storage and quota management • 27% less time on data recovery • 21% less time on upgrades http://blog.bettercloud.com/changing-role-of-it/
- 33. The Money FactorsKnowing Your O365 Administrative Portal
- 34. The Money FactorsKnowing Your NEW O365 Administrative Portal
Notas del editor
- Adam Edit
- To understand the value that applies to your business and IT team we’ve found it really helpful to break down the contents of O365 into four main areas. First there are Services Yes, these are the traditional infrastructure products that we’ve known and … lo… used. However, especially for SharePoint the product brand will be used less and less in Office 365 product, even though it’s code is still, and will almost always be, a foundation for a majority of the site and document features. The second layer of Office 365 is the functionality we’ll call Cloud processing As we’ve heard from the previous speakers, this is the real power of the Cloud, and the area where your investment into Office 365 will only start growing. Office Graph is the underlying big data system that records activities, with Azure services providing additional levels of scale. In the third layer, Applications we don’t quite see the full value of cloud processing, actually we see the opposite your users don’t lose any features but have the same tools at their finger tips. The delivery, however of these applications can change as your users (if you choose) can update their own tools anytime there is a new version available. Finally there are “apps” Certainly an overused term, and for SharePoint 2016 you’re going to hear the term “add-ins” so that there is not confusing between Office 365 and SharePoitn 2016 customizations. So why app? Let’s take a look at the Video App/ or Portal. Here you load your videos through SharePoint, they are processed and the video itself is stored and streamed through Azure media – providing a better experience for your users. Then let’s take a look at Groups. Without getting into too much detail, the reason this app is important is because it’s a combination of SharePoint and Exchange Services and will almost certainly not be replicated on-premises NEXT SLIDE
- Now that you’ve chosen a migration method, and planned your approach, let’s talk about the journey changes the focus of IT organizations. Let’s take a second and look at what Systems vs services are required to manage a business users content – let’s say a finance document. Now we are involved with systems management. Here IT is involved with maintaining a physical machine, software for the operating system and/or virtualization. We are concerned with the performance of the physical and software infrastructure and are driven to protect these systems with security on multiple levels – from perimeter to detailed server security. In comparison when we look at supporting that finance document in the service management framework, we no longer have any physical infrastructure to worry about. Now we focus on Users – their identity and authorization to access and use the content, and the performance of the system containing our document. Also, we zero our focus specifically on the metadata and permissions surrounding that document instead of worrying about the entire security picture – our vendor has that taken care of. Let’s take a deeper dive into what the change from Systems to Service Management looks like NEXT SLIDE
- In Systems Management you’re in charge of everything- From Network, storage, Servers all the way to Application Features. NEXT SLIDE
- In Service management your direct responsibility changes as you move from Hosted or Infrastructure as a Service to Cloud Software or Sofware as a Service like Office 365. Hopefully you can see here how IT organizations start freeing up time to be able to server the business ad focus on optimizing Application features, training, and adoption instead of worrying about the underlying infrastructure. NEXT SLIDE
- So let’s get a little more specific of how this plays out in real life for an SharePoint administrator. Here’s great list of activities compiled by MVP Matthew Baily– lots of stuff to do NEXT SLIDE
- But now you can see as the individual transforms to a Service/Office 365 administrator they can focus more time on business issues than on those systems functions. This is all well and good, but let’s revisit that factors that may affect a successful migration. NEXT SLIDE
- Overview – Provides Information on setting up the Office 365 environment. This includes information such as syncing mailboxes and configuring services. Custom Plan – Takes you to a wizard that guides you through Office 365 adoption. Purchase – Allows for the purchase of additional Office 365 plans and licensing. Licenses – Shows the number of licenses available and the number of licenses assigned or expired in your environment. Manage – The manage page allows you to handle the billing and subscriptions for your Office 365 implementation. Domains – Allows you to add your own domain to Office 365. Users – Allows you to create, edit, and delete Office 365 users. Security Groups – Provides the ability to create email distribution and security groups to which you can add users. Overview – Provides information regarding community forums, common issues documentation, delegation for admins, service request overview and diagnosis Service Requests – Allows administrators to open and monitor service requests. Service Health – Shows a dashboard of the health of your Office 365 services. Planned Maintenance – Provides an overview of maintenance, both scheduled and previously completed.
- Overview – Provides Information on setting up the Office 365 environment. This includes information such as syncing mailboxes and configuring services. Custom Plan – Takes you to a wizard that guides you through Office 365 adoption. Purchase – Allows for the purchase of additional Office 365 plans and licensing. Licenses – Shows the number of licenses available and the number of licenses assigned or expired in your environment. Manage – The manage page allows you to handle the billing and subscriptions for your Office 365 implementation. Domains – Allows you to add your own domain to Office 365. Users – Allows you to create, edit, and delete Office 365 users. Security Groups – Provides the ability to create email distribution and security groups to which you can add users. Overview – Provides information regarding community forums, common issues documentation, delegation for admins, service request overview and diagnosis Service Requests – Allows administrators to open and monitor service requests. Service Health – Shows a dashboard of the health of your Office 365 services. Planned Maintenance – Provides an overview of maintenance, both scheduled and previously completed.