1. HEAD OFFICE
BRANCH OFFICE
CLIENTS
CORPORATE PROFILE

2. About Us
Our Foundation
Our Services
Who we are
Our Expertise
Infrastructure &
Security
Partnerships &
Memberships

3. Who we are
We collaborate with our customers to help Innovate & Transform
Business processes of
critical impact and thereby
deliver
Performance Improvements.
ONE STOP SHOP
FOR IT SERVICES
Breadth of skills in
technology and
functional ares. Easy to
expand scope of work.
We are:
Global Provider of IT services HQ in Ahmedabad, India & sales
office in USA
500+ bright, Experienced & Certified professionals
Around 14 years of building client goodwill
World class infrastructure, Mature delivery model
Clients in 25+ countries in 6 continents
Strategic alliances and partnerships with global technology
companies
EFFECTIVE
MANAGEMENT
Choice of skills and
experience of
resources. Ability to
ramp-up fast.
Competitive pricing.
A LONG TERM
PARTNER
Higher employee
retention. Same people
work on projects for
long term. Better
relationship.

4. Guiding Principles
Excellence
striving for superior
quality in every task
we perform
Accountability & Trust.
We stand by what we
commit.
Security and privacy of
customer information
Integrity
We Listen.. We Respond
Build software that delivers
business value
Quality
Customer
Focus
Teamwork
Technology
Innovative Solutions
Deliver business value with
our technical knowledge
Every opinion counts
Team work and
collaboration leads to
higher productivity &
quality

5. Quality and Information Security Management System (QISMS)
Quality and Information Security Management System (QISMS) is a standard set of processes which covers the
requirements of our industry standards for
Quality which is recognized through ISO 9001: 2008
Reliability through proactive process improvement approach as per the requirement of CMMI Level 3 standard
Security as per the requirements of ISO 27001:2005.
Quality
Cygnet follows a defined quality
policy, a proven software development
life cycle and internationally accepted
coding standards.
Our programmers write documented
code and follow a transparent
approach to change management.
We promise world-class quality in all
our IT services.
Reliability
Cygnet has achieved a maturity level
in its approach which allows it to
continuously improve its processes for
service delivery and customize
approach according to the project
context. This has helped Cygnet to
meet client expectations on quality,
delivery and cost.
We promise to deliver what we
commit.
Security
Cygnet understands importance of
information security and confidentiality
and adopts various proven preventive
measures for risk management and
code security.
Access rights for using portable drives,
antivirus protection, and secure
firewalls are implemented as per
internationally accepted standards.
We promise to safeguard your code
and project artifacts.

6. Our Services
Business Technology Consulting
Requirement Elicitation
Application Storyboards
Prototype Development
Microsoft Solutions Consulting
Digital Marketing Consulting
Technology Migration
Innovation
Technology for Entrepreneurs
Re-Engineering & Migration
Language migration
• Architecture Migration
• Data Migration
• Operating System Migration
Application Re-Engineering
• Reverse Engineering
• Re-development
• Post Implementation
• Maintenance Support
Re-engineering
• System Re-engineering
• Data Re-engineering
• Business Process Re-engineering
• Rebranding
Design Service
Website Design
Flash Animation
PSD to HTML
3d Animation
Logo/Identity Design
Email Campaigns
Brochures Design
PowerPoint Presentation
Internet Services
Data Entry
Data Research/ Web
Research
Data Verification
Market Research
Printing & e-Publishing
Desktop Publishing
Pre-Pressing
Image Editing
Multi-color Offset Printing
Color Correction
with stochastic Screen up to 10 Microns
Trapping
Up to six colors with online aqueous coating
Image Editing/Restoration/Ink Optimization (TAC)
Shingling &
Bottling
Creating press-ready artworks from
Imposition
raw designs using process or spot colors
Fonts Conversion
without Retyping

7. Our Services
Software Testing & QA
Managed IT
SAP Consultancy
Implementation
Manual Testing (Unit, Functional,
Regression)
Network Design Assessment
Roll-outs & Upgrades
Managed Security Services
Performance Testing (Load, Stress, Spike,
Scalability)
High Availability Services
Strategic Solutions - BI, workflows,
CRM, EP, DMS
Test Automation
Backbone Setup
Custom Testing (Security, Usability,
Compatibility)
Microsoft Services
Customization and Enhancements
Support
Helpdesk
Network Management Services
Staff Augmentation
Specialized Testing (SEO, SOA, DWH,
Mobile Migration)
Business Analysis Services
Training Services
Certification Programs for MCPD and MCTS
Requirement Analysis &
Specification
Gap Analysis
Feasibility Study
Data Analysis
Training programs for Visual Studio, SharePoint, Dynamics
CRM, SQL Server, Windows Mobile, Silverlight, Project,
Website Analytics
Reports Design &
Development
BizTalk, Communication and Exchange Server
Wireframe Development
Project Estimation
Microsoft Certified Trainers
Classroom and Online Training modules

8. Our Expertise by Technology
Microsoft Technologies
Mobile Application Development

9. Our Expertise by Technology
CMS Capabilities
Microsoft
JAVA
PHP

10. Our Expertise by Technology
Open Source Application Development
Java Technologies
Software Testing

11. Our Expertise by Industry




Supply Chain Management
CRM
Billing and payment systems
Business Intelligence & Data
Warehousing
 Business Process Automation
 Productivity Reporting
 ……….
Tendering & Procurement,
Inventory Control, and Sales &
Distribution
Financial Analysis & Management
Module
Payroll Management, Customer
Loyalty Program, Bar Code
Integration
Point-of-Sales (POS)
……….
Traffic &
Public
Transport
Manufacturing
Retail
Information
& Technology
 Social Networking
 Event Management System
Development
 video & Media Presentations
 Community Portals
 ……….
 Road & Traffic Information
 Display Boards & Signage at
Roads
 Real Time Information System Public Transport
 ……….
Property
Management






Healthcare
Cygnet
Telecommunications
E-Commerce
E-Learning
Content & User Management
Assessment Engine
Books Catalogue
Personalization
Mobile Learning
……….
Travel
& Hospitality




 Electronic Medical Records
 Testing Solution for System of
Dialysis Industry
 Practice Mgt Software for Opticians
 iOS application for Doctors &
Physicians
 E-commerce solution for Nursing &
Dental Vendor
 E-learning & Certification solution
for Medical Institutions
 ……….
Social Media enablement
Booking Engine Development
Event Management System
customer relationship
management and back office
processes
 ……….










Toll Free Number Subscription
Billing Solution
Bulk SMS Solution
Speed Dialing for Calling
Cards
 Debit Card Processing
 ……….
Web Store
Promotion Management
Customer Management
Order Management
Shipping Management
……….

12. Infrastructure & Security
Cygnet has state of art infrastructure facilities with a focus on reliability, security and
scalability.
50,000+ sq. ft. of area
Safest location in city with 24 x7x365 Power Availability
15 High end servers
Latest Workstations
Scalable Network Architecture
3 dedicated leased line connections with total capacity
of 15 Mbps
Worldwide connection thru IP Telephony
Version Control and back-up facility for recovery
VOIP Connection for client communications
Storage: SAN and VM Ware

13. Infrastructure & Security
Security Setup
Network Configuration
Fire protection Plan
Asset Classification and Control
Physical and Environmental Security
IT Operations Management
Access Control
Disaster Management & Recovery Plan
Network Security (Firewall Protection)
Internet Redundancy & Redundant Last-mile connectivity
VOIP Connectivity
Scalable Network Architecture
Comprehensive Intranet Structure

14. Infrastructure & Security
Internet & Communication
Facilities
Hardware & Software
Business Continuity & Disaster
Management
3 dedicated leased line connections with total capacity
of 15 Mbps
Equipment for audio and video chats
Directly connected to client via use of IP Telephony
Latest Workstations
High-End Servers
Licensed Software
Real Time Virus Protection
Regular Data Backup & Business continuity Plans in place
Regular Preventive Maintenance on Operating systems &
Software
Security Policy in place
24 x7x365 Power Availability

15. Partnerships & Memberships

16. How We Work
Engagement
Models
Value Creation
Team
Methodologies
Communication

17. Hub and Spoke Operating Model
Multi-tier operating model with Cygnet (hub) acting as
single point of contact and central interface for clients
Our Hub and Spoke global delivery model encompasses of
service delivery multiple continents, which assures clients of
flexibility and scalability.
With Cygnet, acting as a Hub
and our clients in 20+
countries spread across Europe, North and South America,
Africa and Australia, we provide a single seamless yet
distributed delivery capabilities to the customer, offering both
efficiency and flexibility.

18. Hybrid Development Model
Client Site
Client Mgmt
Client
Coordinator
Cygnet
Coordinator
CYGNET
Cygnet Mgmt
Project Manager
Delivery
Head/Manager
Architects
QA Lead
Tech
Support
Project Lead
IS Team
Support Staff
Sr. QA/QA
Team Lead
Documentation
Team
UI Team
Common
Pool
Sr.
Developer/
Developer
Project Team

19. Engaging with Us
We believe in growth with
Sharing and Creating
new insights
our Customers
Creating New
Competitive
Space
In-depth Business
Strategy Design
Collaboration
with Suppliers,
key customers
and supply chain
Improve
Business
Processes
Product Lifecycle
Support
Start of
Engagement
Problem solving, Consultative
Approach

20. Our Engagement Models
We provide our customers with good faith
estimates and guarantee variation limit
We work with our clients to define
expected deliverables and timelines to
determine a mutually agreed fixed price
Flexibility to Client in terms of
developing the project specifications
based on changing market needs
Pre defined schedules from the onset of
the project.
Regular status updates & milestone
based payment
Engagement
Models
Facility for the customer at our
development center.
Dedicated facility is staffed either by
existing Cygnet's resources or by client’s
resources or by resources hired
specifically for engagement or a mix of
them all
Our team provides maximum visibility and
accountability into the project development
activities
We provide Resource
Augmentation to fill the gaps
in skills, knowledge, &
expertise of client's existing
teams at its premises
Work is done completely onsite at
client's premises, when the
project scope is open-ended and
iterative in nature.

24. Value Creation Team
Profiling right competencies for right jobs
Resource Pool from diverse educational background and extensive industry
knowledge
Professionals accredited by well known certification bodies and educational
institutes
More than 50 % of the professionals working in Microsoft Technologies
are Microsoft Certified Professionals
Java development includes over 30% Oracle Sun certified Java professionals
Technology experts in PHP, Mobile and Embedded Technologies
Challenging work environment, adequate rewards & compensation and well defined
HR policies has resulted in 95% + employee retention at Cygnet
Continuous upgrade ensured with the help of:
–
In-house Microsoft Certified Trainers
–
In-house Microsoft Gold Certified Learning Center
–
Technical Advisory Services from Microsoft
–
Learning Solutions benefits like access to all official learning methods, plans and
curriculum by employees

25. Communication Methods
• Email
• VideoConferencing
• Voice-Mail
• Video Taping
• Goto Meeting
• Web Seminar
• Fax
• Virtual Whiteboard
SAME
• VoIP Line
• Tele-Conferencing
DIFFERENT
• Web Sharing
• E-Learning
• Face to Face
Presentation
• VoIP line
• Whiteboards
• Voice-Mail
• Group
Discussions
• Fax
SAME
• Team Viewer
• Email
• Whiteboards
DIFFERENT
FLEXI WORK TIMINGS
 9 hour days, 5 day weeks
 Overlap of business timings ensured

26. Our Small Initiative towards Social Welfare
Employee Culture
Open & stimulating work environment
Training & Knowledge Sharing
Regular Workshops that endeavors to improve health
& wellness of employees
Society & Environment
Small contribution to support medical expenses of
underprivileged (Birthday gift contribution to Dialysis center)
We organize blood donation camps every year
We promote the cause of Green IT in order to increase
energy efficiency and productivity while reducing carbon
footprint.

27. CONTACT US:
INDIA USA -
2A, Manikyam, Opp Samudra Annexe, Navrangpura, Ahmedabad 380009
Tel: +91-79-30087907; Fax: +91-79-30487422
Mack-Cali Centre III, 140 East Ridgewood Avenue, Suite 415 ST, Paramus, NJ 07652
Tel: +1-646-915-0021; Fax: +1-201-221-8516
Mr. Suketu Patel
International Business Development Professional
sdpatel@cygnet-infotech.com
Skype: cygnet.sdpatel
Mobile:+91-9998285729
Direct: +91-79-30087907