We have a really good idea about what your business needs to grow. Your people want to be able to cut through the clutter—to zero in and easily identify what information is needed both to better serve your current customers as well as find new ones. Salespeople face multiple challenges today, one of which is certainly the fact that customers do not want to be sold to. If they are already making up their minds about you, progressing through their decision-making process ahead of you, then you can’t jump into the sales process at the beginning. You have to be able to quickly meet them where they are in this process. That means you need a system that allows you to get up to speed in no time and quickly develop insights to engage in a relevant way.   Get real-time company and contact information from over 30,000 sources Listen to social conversations to gain insights into what matters most to your customers Give sales managers the visual sales data needed to identify opportunities See how frequently current customers are purchasing products and calling for help Keep communications to customers focused on what they want and need Businesses want to be able to find a relevant way to connect with their customers so they can deliver what people want and win faster and respond to customer inquiries and issues quicker. What if the same system that gives you all the business and social data also helped you connect better to your customers? Then your business would be able to win faster. Find connections to customers and prospects via LinkedIn and other social media Follow a guided sales and service experience with built-in sales best practices and business processes to consistently deliver the best sales experience for both current and prospective customers Work effectively from anywhere on any device Deliver impressive sales presentations Your sales and service teams need to be able to easily collaborate, find and access the common information they need to ultimately sell more, service your customers better, and grow the business. In this new world of business, sales and service people can no longer live in a silo. The ability to work together in a much more open and collaborative way is how teams are driving success. That means you need to be able to tap into your network and work together toward mutually desirable outcomes. Your business solution plays a critical role in enabling that outcome. Tap into the combined social intellect of your company Find experts quickly Bring together the right people to close the deal by meeting remotely Rally as a team around your customers to get a better overall view of their interactions

1. $
A better way to
know your customers
and grow your business

3. Helping your team be more successful
Focus on what matters most.
Have the relevant information at your
fingertips to better serve your current
customers as well as find new ones.
Create personal, targeted experiences.
Increase sales velocity and customer
response with immediate access to the
right people and information.
Zero In Win Faster
Work like a network, grow your business.
Connect with your customers, prospects,
business partners and team to service your
customers better and grow your business.
Sell More
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60000
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100%
2009 2018 2020

4. Connect with
customers
Grow
efficiently
Safeguard
your business
Business
anywhere
Increase
your
sales
Get the
most out
of your
technology
Adapt to
change
Be prepared
for the
unexpected
Protect
and control
your data
Work
together
easily
Get your
work done
anywhere
Understand
your
customer
ModernBiz
Connect with
customers
Grow
efficiently
Safeguard
your business
Business
anywhere
Increase
your
sales
Get the
most out
of your
technology
Adapt to
change
Be prepared
for the
unexpected
Protect
and control
your data
Work
together
easily
Get your
work done
anywhere
Understand
your
customer
ModernBiz

5. ModernBiz
Connect with customers
Understand
your
customer
Increase
your
sales

6. “All of a sudden it was like, BOOM—all of this information is all
in the open, transparent, things were getting done because
everyone had a new kind of awareness.”
Steve Novoselac, BI and .NET development manager, Trek Bicycles
Before
When outside sales reps
left, it took years to
rebuild the depth of
knowledge they had
established with local bike
shops.
Tactics
Microsoft Dynamics
CRM Online plus Office
365 helps sales reps
communicate and
connect to key data like
previous retailer
interactions.
Results
• Provides complete view into
customer and account
information.
• Sales reps save time gathering
info for customer meetings.
• 95% employee adoption of
Yammer drives idea sharing.
Sales reps ride into new era
Integrated CRM solution supports customer relationships for Trek Bicycles
Watch

7. #modernbiz
Customer relationships are about more than
customer satisfaction. They’re about really
knowing your customer so you can personalize
their experiences. Microsoft Dynamics CRM
Online helps you bring your customers closer.
Understand your customer.
Wintheirheartsandminds

8. Get a complete
view of your
customer.
Use customer data to enable
more engaging interactions
Find and combine data from
internal and external sources
with familiar tools. Capture
customer details and
interactions and share this
information across both sales
and service teams.
Customers Sales and Service Teams
A consolidated view for
customer sales teams,
service teams, and
executives
Multiple channels of
customer interactions
• Buying history
• Service calls
• Communications
• Sales efforts
• Social interactions

9. Reach out to
customers.
Staying connected to
your customers inspires
loyalty and uncovers
opportunities
Easily contact your customers
the way they want – choose
from email, IM, phone, video –
all in a single click from within
your CRM solution.

10. #modernbiz
Having a strong connection with your
current customers and prioritizing the
right leads makes your sales teams more
effective. Provide the power of enterprise
capabilities to help grow your business.
Increase your sales.
Seewhathappenswhentheworld’smostpowerfulbusinessappscometogether

11. Connect with
customers
Reach your goals.
Role-specific business
processes help your
sales and service teams
stay on track
Follow a guided sales and
service experience with built-in
best practices.
Drive toward successful
outcomes, ensure consistency,
and easily adapt when changes
are needed.
Drive sales and service best practices across your organization
Connect with
customers

12. Connect with
customers
Focus on what
matters.
Get control of your
business by
prioritizing
opportunities
Create rich, interactive
dashboards, data visualizations,
and presentations so you can
track and monitor opportunities
and focus on what is important.
Make your team more effective
at prioritizing and driving leads
to close.
Connect with
customers
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Data 1
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Data 4
Name of folder Folder size 37284 Share data
Name of folder Folder size 37284 Share data
Name of folder Folder size 37284 Share data
Name of folder Folder size 37284 Share data
Name of folder Folder size 37284 Share Data
Name of folder Folder size 37284 Share data
Name of folder Folder size 37284 Share data
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Name of folder Folder size 37284 Share data
Name of folder Folder size 37284 Share data
All activities
Zero in on the customers and opportunities
that will help grow the company

13. ModernBiz
#modernbiz
Business anywhere
Get your
work done
anywhere
Work
together
easily

14. #modernbiz
Get your work done anywhere.
You’re just a few simple clicks away from
accessing your sales and service data,
holding meetings, and collaborating with
anyone from anywhere. CRM and Office 365
provide a complete customer relations
solution to move your business forward.
Becausesalesandcustomerservicehappenwhereveryouare

15. Business
anywhere
Business
anywhere
Always be in
touch.
Get your teams up and
running quickly with a
solution that is easy to
adopt
Provide a familiar experience
across your PC, phone, tablet,
and laptop, allowing you to be
productive at home, in the
office, or on the road.
Access your customer information and all the data you need
with the same seamless experience on a variety of devices,
including PCs, phones, tablets, and laptops.

16. Business
anywhere
Work from the
device you
love.
Save costs by letting
your workers use the
devices they already own
Microsoft Dynamics CRM Online
works across phones and tablets
(Windows, Android, iOS).
Business
anywhere
0%
20%
40%
60%
80%
100%
2009 2018 2020
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20000
30000
40000
50000
60000
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2009 2018 2020
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50000
60000
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100%
2009 2018 2020

17. #modernbiz
Work together easily.
Bring together the right people wherever they
are to take advantage of the combined
knowledge of the experts in your organization.
Helpyoursalesandserviceteamsworklikeanetwork

18. Business
anywhere
Work with the
right people, in the
context of what
you are doing.
Get work done faster by
making collaboration
easy
Instantly view contacts’ online
status to quickly set up or join
meetings.
Access your team for help on
sales proposals and customer
inquiries right away.
Business
anywhere
Yammer embedded in Microsoft Dynamics CRM Online

19. Business
anywhere
Working together
on documents is a
snap.
Keep moving forward
even when you’re
far apart
Co-author documents and quickly
collaborate with others with
Office 365.
Document co-authoring and version control
Business
anywhere
EDITING THIS DOC
Susan Kim
Mitch Fuller
Michael Scott
EDITING THIS DOC

20. Grow with CRM
“Microsoft
Dynamics CRM
Online allows us
to manage,
monitor, and
support our sales
teams remotely.”
Nick Cassidy,
Managing Director,
Core Cost Management
“[Microsoft Dynamics CRM
Online] allows me as chief
executive, when I'm out in the
field visiting clients, to get a
sense of the overall
relationship with the client.
That's something I couldn't do
before."
Bob Gogel, CEO, Integreon
“The insight we’re now able to gather [from Microsoft
Dynamics CRM Online] is helping us identify changing
market trends and spot new opportunities.“
James Fleming, Group IT Director, Victrex
“It’s all about integration.
Dynamics CRM caps the stack,
but behind the scenes we make
sure that Yammer drives the
conversations within the
business; we use SharePoint to
drive our knowledge-
management systems; we use
Lync to surface the presence of
our colleagues — Office 365 is
the backbone of our office
infrastructure.”
Paul Marriott-Clarke,
Commercial Director, Metro Bank

21. Demo

22. Next steps
Learn more about CRM
crm@Atidan.com
1-215-825-5045 x5001
Take a guided tour of CRM
Online
Free trial from Atidan