1. Business Etiquette

2. CONTENT
What is Etiquette?
Workplace Etiquette
Telephone Etiquette
Dining Etiquette
E-mail Etiquette
Business Card Etiquette

3. • The forms, manners and ceremonies established
by convention as acceptable or required in social
relations or in a professional life.
• Knowing how to behave in a given situation.
• Knowing how to interact with people.
• Etiquette is respect, good manners and good
behavior.

4. Workplace
Etiquettes

5. • Always be clean and neat.
• Mind your own business.
• Respect privacy and confidentiality.
• Treat every employee with the same respect.
• Follow your company's business dress code.
• Do not post things of an offensive nature.
• Show a healthy respect for colleagues
experience and expertise.

6. • Maintain good eye contact.
• Develop a comfortable handshake and keep it
consistent.
• Allow yourself to be accessible to others but
adopt clearly understood signals for when
you’re busy and don’t wish to be disturbed.
• Keep your desk tidy.

7. Telephone
Etiquettes

8. • Identify yourself when making a call.
• Address the caller by his name in a courteous
manner.
• Be Clear and adjust tone according to situation.
• Keep business conversations to the point.
• When leaving messages on others’ voice mails,
speak clearly, slowly, and briefly.
• Always try to return your calls on the same day.
• Do not keep someone on hold more than 30
seconds.

10. Dining
Etiquettes

11. • Do not reach across the table for an item
politely ask the person next to you to pass.
• Get down to business initiating business talk.
• Try to maintain some polite dinner
conversation.
• The host should propose the welcome toast.
• A gift of some sort is welcome, if invited to
the home of a local business associate.

12. • Do try a little of everything
served.
• Do avoid talking with your
mouth full. Take small
bites.
• Do wait until you have
swallowed the food before
you take a sip of your
beverage.
• Do carry your food to your
mouth with an inward
curve of fork or spoon.
• Don’t pick your teeth.
Excuse yourself and take
privacy of the washroom.
• Don’t push your plate
away when finished.
• Don’t talk about your
personal food likes and
dislikes while eating.
• Don’t place personal items
on the table.

13. E-Mail
Etiquettes

14.  E-mail should be concise
& to the point.
 M-ake use of proper
spelling, grammar &
punctuation.
 A-lways answer swiftly.
 I-nclude your signature.
 L-earn to read the E-mail
before you send it.

17. • Always have a business card
• Have it in a good shape and updated
• Have it readily available
• Be selective about distributing.
• A business card should convey your basic information.
• When offered a business card, say thank you and
present your card in return.

18. Some Etiquette Tips

19. • Dress for Success.
• When it comes to business meals, bring your manners.
• Express gratitude.
• Respect others culture.
• Respect others time.
• Prompt communication.
• Kindness and courtesy counts!

20. Submitted by:
Skand Arora(440)
Jatin Kukreja(439)
Antra Gupta(430)
Aryan Hanspal(447)
Abdul Rehman Khan(382)
B.Tech 6-CSE-7