Overview of StarTek

2. The
Customer Experience
Experts

3. Serving the needs of our clients and their customers
The
StarTek Advantage

4. Great Service Levels
Flawless Execution
Superior Quality Rankings

5. Proactive Response
Creative Solutions
Speed of Execution

6. Strong Client Relations
Focus on Customer Needs
Open and Honest Culture
Easy to Do Business With

7. The
StarTek Choice
Multi-channel capabilities and a variety of delivery options

8. Reaching your customers
through their preferred communication channels
Voice
Chat
IVR
Email
SMS Text
Social Media

9. Providing you with a choice of delivery options
• Onshore
- US
• Near shore
- Costa Rica
and Canada
• Offshore
- Philippines
• StarTek @Home

10. The
Customer Lifecycle

11. We manage the customer experience across the customer lifecycle
• Acquire
• OnBoard
• Service
• Grow
• Retain

12. The
StarTek Solution
A comprehensive list of services

13. • Sales
• Provisioning
• Order Management
• Customer Care
• Technical Support
• Up-sell/Cross-sell
programs
• Receivables
Management
• Save Desk
Services that manage the experience across the customer lifecycle
• Improvement in net sales
up-sell and cross-sell

14. The
Result

15. • Higher Level of Customer Satisfaction
• Improved Customer Retention
• Greater Likelihood of Customer Recommendation
• Increased Cost Efficiencies
• Increased net sales, up-sell & cross-sell

16. A higher return on your
Investment