1. Daniel Burgess
1 Farndale Road
Baildon
BD17 5TA
Tel: 01274 599 632
Mob: 07837 885 092
Email: dannyb33@hotmail.co.uk
Personal profile:
I am a recent school leaver and am looking to find work where I can put my skills to
good use. I completed my education to A-level standard. I am a hard working,
confident young person who gets on well with people of all age groups. I have
extensive knowledge of Microsoft products and feel confident mentoring and
supporting others to use them. I have been a student counsellor giving support and
guidance to children with disabilities and liaising with teaching staff.
Key skills / attributes:
General Admin
Handling/Resolving conflict
Calm and professional
Customer Service skills
Quick Learner
Good communication skills
Excellent IT skills – confident with all Microsoft products
Supportive and reliable
Work history:
2. Department for Work and Pensions Bradford: Sept 2014 – November 2014
Work Experience
I have helped customers and staff through incorporating ‘show and tell skills’ to
assist them with digital technology. I have also supported staff with general admin
including complex filing systems, photocopying and ad hoc duties. Supported the
running of a Jobs Fair, assisting various companies with their recruitment and
received positive feedback regarding how I conducted myself.
Filing and linking confidential information
Greeting and directing service users
Working with & shadowing DWP staff
Communicating clearly with staff, networking organisations and service users
Morrison’s Service Desk Bradford: March 2nd – September 9th 2015
I dealt with a wide variety of calls from different areas of the business including
stores, warehouses and central users, as well as management. Providing support on
Mainframe, Microsoft applications, Oracle and multiple in house systems. All were
dealt with in a respectable and professional manner. I learnt responsibility and
accountability as according to ITIL and learned how to prioritise incidents in order to
cause minimum disruption to the business. Other duties included liaising with 3rd
party suppliers such as Fujitsu and Vodafone, making clear and concise notes for
any issues that required handing over to the night shift and using the Textburst
system to notify key business contacts of any major/P1 incidents affecting their
areas.
Education: September 2007 to June 2014
Holy Family Catholic School:
A Level
Media D
GCSE’s
Math C Food Tech D Japanese C
English C Physical-Ed D History D
BTEC/OCR
Sciences Pass ICT Pass
Hobbies and interests:
In my spare time I organise a 5 aside football team, managing the team’s finances
and arranging games and social events.
Reference
