a lecture for 2014 HCI Well-being Space workshop held at National Yunlin University of Science & Technology workshop date: 2014/11/14-17

1. A Conceptual Framework
for IoT Product
Experience Design
物聯網產品
體驗設計架構
2014 / 11 / 15
HCI: Well-being Space Workshop 2014
National Yunlin University of Science & Technology

2. Ting-Han Daniel Chen 種子森林在做以下的設計研究:
Entrepreneurial Prototyping 創業雛形
Enterprise Transformation 事業轉型
Enterprise Facelift 事業整型
Design Intervention 設計干預
Design Academics 設計學術
現任 /
種子森林設計開發有限公司
設計總監
元智大學資傳系 兼任講師
台灣互動設計協會 理事

3. Telit – A day in the life of the Internet of Things
by Telit Wireless Solutions
https://www.youtube.com/watch?v=fFqEx--b7hU

4. IoT visions
might be
wonderful.

5. However,
without design…

6. they would
all look the same.
However,
without design…

7. So, let’s put design first.

8. who are we designing for?

11. So…

12. So…what is IoT then?

13. The cover of the book: Designing The Internet of Things,
written by Adrian McEwen & Hakim Cassimally (2013)

14. After:
Adrian McEwen & Hakim Cassimally (2013)
Designing The Internet of Things, p.11

15. How shall we design IoT for people (user)?

17. An IoT engineer
/ designer always
focus on here.

19. However, everyday
people (user)’s focus
is on here.

20. However, everyday
people (user)’s focus
is on here.
The technology-rooted industry
has put the wrong focus
for so long.

21. Designing IoT
should be more about designing
the
that incorporates controllers, sensors, and actuators,
and connects to the Internet.

24. Don knows a lot
about designing physical objects.

25. A Conceptual Framework
for IoT Product
Experience Design
物聯網產品
體驗設計架構

26. A physical object
of IoT

27. A physical object
of IoT
What’s the user experience of IoT?

30. An IoT product
experience
Contextual experience
Physical experienceInformation experience
Interaction experience Service experience

31. Contextual experience
Physical experienceInformation experience
Interaction experience Service experience
A meaningful / reasonable context, place, activity…
An IoT product
experience

32. Contextual experience
Physical experienceInformation experience
Interaction experience Service experience
A meaningful / reasonable context, place, activity…
An IoT product
experience
Form, material, mechanics, etc.

33. Contextual experience
Physical experienceInformation experience
Interaction experience Service experience
A meaningful / reasonable context, place, activity…
An IoT product
experience
Form, material, mechanics, etc.
Useful information, less is more,
data visualization…

34. Contextual experience
Physical experienceInformation experience
Interaction experience Service experience
A meaningful / reasonable context, place, activity…
An IoT product
experience
Form, material, mechanics, etc.
Foreground and background
Useful information, less is more,
data visualization…

35. Contextual experience
Physical experienceInformation experience
Interaction experience Service experience
A meaningful / reasonable context, place, activity…
An IoT product
experience
Form, material, mechanics, etc.
Foreground and background
Eco-systems,
fluidity in accessing among
different touch-points
Useful information, less is more,
data visualization…

36. Contextual
Design

37. Contextual Design (CD) is a user-centered
design process developed by Hugh Beyer and
Karen Holtzblatt.
It incorporates ethnographic methods for
gathering data relevant to the product via
field studies, rationalizing workflows, and
designing human-computer interfaces.
In practice, this means that researchers
aggregate data from customers in the field
where people are living and applying these
findings into a final product.

38. Contextual Design (CD) is a user-centered
design process developed by Hugh Beyer and
Karen Holtzblatt.
It incorporates ethnographic methods for
gathering data relevant to the product via
field studies, rationalizing workflows, and
designing human-computer interfaces.
In practice, this means that researchers
aggregate data from customers in the field
where people are living and applying these
findings into a final product.
Process Overview:
1. Collecting data - contextual inquiry
2. Interpretation
3. Data Consolidation
4. Visioning
5. Storyboarding
6. User Environment Design
7. Prototyping

40. Physical
Design
(Industrial Design)

41. Industrial design (ID) is the professional
service of creating and developing
concepts and specifications that optimize
the function, value and appearance of
products and systems for the mutual
benefit of both user and manufacturer.
Industrial Designers Society of America

44. Information
Design

45. Information design is the practice of
presenting information in a way that
fosters efficient and effective
understanding of it.
The term has come to be used
specifically for graphic design for
displaying information effectively,
rather than just attractively or for
artistic expression.
Information design is closely related
to the field of data visualization and
is often taught as part of graphic
design courses.

48. Interaction
(behavior)
Design

49. Interaction Design (IxD) defines the structure
and behavior of interactive systems.
Interaction Designers strive to create
meaningful relationships between people and
the products and services that they use, from
computers to mobile devices to appliances
and beyond.
Interaction Design Association

50. The design of a pen that responds to stressful behavior
(After: ID-StudioLab @ TU Delft | Faculty of IDE)

52. More to see at Microinteractions: Designing with Details (2013)
by Dan Saffer
http://microinteractions.com/what-is-a-microinteraction

53. Service
Design

54. Service design is the activity of planning
and organizing people, infrastructure,
communication and material
components of a service in order to
improve its quality and the interaction
between service provider and customers.
The purpose of service design
methodologies is to design according to
the needs of customers or participants, so
that the service is user-friendly,
competitive and relevant to the
customers.
Service Design Network

57. Some
more
examples

58. Addicted Products
TU Delft / Haque Design Research (NL)
http://awards.ixda.org/entry/2014/addicted-products

59. Contextual design
Physical designInformation design
Interaction (behavior) design Service design
A meaningful / reasonable context, place, activity…
Form, material, mechanics, etc.
Foreground and background
Eco-systems,
fluidity in accessing among
different touch-points
Useful information, less is more,
data visualization…

60. Haggle-O-Tron
by the Internet of Second Hand Things team @ Edinburgh College of Art
https://www.youtube.com/watch?v=tPW-t5kNh5Q

61. Contextual design
Physical designInformation design
Interaction (behavior) design Service design
A meaningful / reasonable context, place, activity…
Form, material, mechanics, etc.
Useful information, less is more,
data visualization…
Foreground and background
Eco-systems,
fluidity in accessing among
different touch-points

63. What else IoT could be?

64. IoT (Internet of Toilet)
Image: dirtyboxface/Flickr
What Your Toilet Could Detect:
Early Pregnancy Detection
Bacterial Infections
PSA Levels Are High, Gents
It’s Hangover Time
Key Indicators on Health

66. Internet of ____________.

67. However

70. Different protocols and standards…

71. How?

72. After: Design Interior Collection - Designers Chair Vol.7
Different function/mechanism/behavior designs…

73. After: Design Interior Collection - Designers Chair Vol.7
How?

74. We may not achieve
a world of Internet of Everything …

75. But we may create
Internet of something
that makes a better life.
We may not achieve
a world of Internet of Everything …

76. A Field Lab for IoT /
Play
Design
Hotel

77. A Field Lab for IoT /
Play
Design
Hotel

78. Play Design Hotel is a ‘physical object’-
focused design hotel aiming at shaping
engaging user experience.

79. We focus on physical
object first…
our
strategic
approach

84. We focus on physical
object first…
our
strategic
approach

85. And then we introduce
interactive objects to
the room
our
strategic
approach

88. roolen

89. SENTRI

90. And then we introduce
interactive objects to
the room
our
strategic
approach

91. Finally we are looking forward
to enabling objects to form a
collective intelligent services
by making them go online.
our
strategic
approach

92. Finally we are looking forward
to enabling objects to form a
collective intelligent services
by making them go online.
our
strategic
approach

95. Thanks
for your
attention.

96. Welcome to visit us /
design the future with us.
Drop us an e-mail at info@soforest.tw
Thanks
for your
attention.

97. Disclaimer:
All visual materials shown in this presentation are
copyright to their respective owners.