Success works customer experience

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Darcy Bevelacqua

Business Education

Customer Knowledge

Customer Experience

Darcy Bevelacqua
Success Works
darcybeve@yahoo.com
917 520-0261
www.success-works.com

Customer Experience is the sum total of
customer interactions over time.

2

Customers aren’t loyal any more

3

If they have a bad experience they
walk away-go elsewhere

4

They can broadcast their concerns
using social media

5

Not providing the right experience
is costing you money

6

Technology solutions aren’t enough to bridge
the gap to becoming customer centric.

7

A Customer Centric Solution
requires
Strategy

Process

Technology

Org Redesign

8

Gaps in the Customer Experience
between Sales and Marketing

9

Gaps between communication
channels(web, call center, mobile)

10

Gaps between tools & process which do
not fit together seamlessly

11

The Customer Experience gets lost

12

Solution: Customer Experience
Design to close the gaps

13

What is Customer Experience
Design?

Diagnostic-where are you now

Current Customer Experience/
Journey

Insight: What we need to fix

Improvement Plan- how we
implement

14

Why?
Improve the Customer Experience

Save Money by
Eliminating wasted
communications

Save time by
automating
Triggers
Build relevancy
And enhance
Customer loyalty

15

Undecided on your customer
experience direction ?

Contact us for help

• Darcy Bevelacqua
• Success Works
• darcybeve@yahoo.com
•

917 520-0261
www.success-works.com

Darcy Bevelacqua
Darcybeve@Yahoo.com
www.linkedin/in/darcybev
917 520-0261

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Blinkit, formerly known as Grofers, is a prominent player in the online grocery delivery industry in India. Founded in December 2013 by Albinder Dhindsa and Saurabh Kumar, Blinkit rebranded in 2021 to better reflect its mission of delivering groceries at a lightning-fast pace. The company is headquartered in Gurugram and operates across several major cities in India. Business Model: Blinkit operates on a hyperlocal delivery model, leveraging a network of dark stores—dedicated distribution centers not open to the public—to ensure quick and efficient delivery of groceries and daily essentials. Customers can place orders through the Blinkit app, which offers a user-friendly interface and a wide selection of products ranging from fresh produce and dairy to household items and personal care products.

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Bookkeeping serves as the bedrock of your company’s financial clarity. When you neglect this vital process, the once-clear picture of your financial health begins to blur. Without accurate and organized records, it becomes challenging to track cash flow, identify overdue invoices, or pinpoint recurring expenses. It’s akin to navigating through murky waters without a compass – you may find yourself lost and vulnerable to unseen financial risks.

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Success works customer experience

1. Customer Knowledge Customer Experience Darcy Bevelacqua Success Works darcybeve@yahoo.com 917 520-0261 www.success-works.com

2. Customer Experience is the sum total of customer interactions over time. 2

3. Customers aren’t loyal any more 3

4. If they have a bad experience they walk away-go elsewhere 4

5. They can broadcast their concerns using social media 5

6. Not providing the right experience is costing you money 6

7. Technology solutions aren’t enough to bridge the gap to becoming customer centric. 7

8. A Customer Centric Solution requires Strategy Process Technology Org Redesign 8

9. Gaps in the Customer Experience between Sales and Marketing 9

10. Gaps between communication channels(web, call center, mobile) 10

11. Gaps between tools & process which do not fit together seamlessly 11

12. The Customer Experience gets lost 12

13. Solution: Customer Experience Design to close the gaps 13

14. What is Customer Experience Design? Diagnostic-where are you now Current Customer Experience/ Journey Insight: What we need to fix Improvement Plan- how we implement 14

15. Why? Improve the Customer Experience Save Money by Eliminating wasted communications Save time by automating Triggers Build relevancy And enhance Customer loyalty 15

16. Undecided on your customer experience direction ? Contact us for help • Darcy Bevelacqua • Success Works • darcybeve@yahoo.com • 917 520-0261 www.success-works.com Darcy Bevelacqua Darcybeve@Yahoo.com www.linkedin/in/darcybev 917 520-0261