An SAP implementation by Xperthis, the health care specialist of The NRB Group, @ the hospital UMCG in Groningen (Kris Maertens, Unit Manager Xperthis)

1. An SAP implementation by Xperthis, the healthcare specialist of The NRB Group
@ the hospital UMCG in Groningen
UMCG Groningen,
the entire organization aligned
Kris Maertens Brussel, October 3rd 2019
NRB SAP Day
Business Unit Manager ERP4HC (Xperthis)

2. 2UMCG Groningen, the entire organization aligned
1. The Company
Xperthis at a glance
2. The Solution
ERP4HC – ERP for Healthcare
3. The Customer
UMCG – Universitair Medisch Centrum Groningen
4. The Project
Context
Implementation
Results
5. The Future
S4HC – S4 Healthcare

3. 3
The Company
Xperthis at a Glance

4. 4UMCG Groningen, the entire organization aligned
Xperthis, the healthcare specialist of The NRB Group

5. 5UMCG Groningen, the entire organization aligned
Xperthis, the healthcare specialist of The NRB Group
PHARMACY
-
Xperthis
Pharma
ELECTRONIC
HEALTH RECORD
-
Xperthis CARE
FINANCE
&
LOGISTICS
-
Xperthis
ERP4HC
TARIFICATION
&
ADMINISTRATION
-
Xperthis OAZIS

6. 220 employees
8 hospitals out of 10 in Belgium
More than 60.000 end users
More than 1.000.000 admissions a year
ERP manages more than 1.000.000 incoming
invoices yearly
Over 11.000.000.000 euros are invoiced through
our solutions yearly

7. 7
The Solution
ERP4HC – ERP for Healthcare

8. 8UMCG Groningen, the entire organization aligned
Modular & integrated: powered by SAP

9. 9UMCG Groningen, the entire organization aligned
Template - Modular & integrated - Powered by SAP

10. Xperthis Custom Integration (sFTP, …)
Payroll, Collection, EPD, TAR/FAC
Integration (sFTP, …)
3rd Party Logistics
Integration (sFTP, …)
SAPBO
SAPContent
Server
Integration
(sFTP)
Integration
(internal:Oazis;External)
Funds Mgt
Integration
(Rydoo)
Cash
Mgt
Dispute
Mgt
Xperthis
Custom
SAP PS
SAP WM
Xperthis
Custom
SAP
SD
SAP
EH&S
Xperthis
Custom
SAP PS
SAP MM
SAP
CO
SAP
AP
SAP
AR
SAP
Loans Mgt
10UMCG Groningen, the entire organization aligned
Template - Modular & integrated - Powered by SAP
Mapping to SAP
SAPBO
SAPContent
Server
Funds Mgt
Cash
Mgt
Dispute
Mgt
SAP PS
SAP WM
SAP
SD
SAP
EH&S
SAP PS

11. 11UMCG Groningen, the entire organization aligned
> 23.000 Hospitalbeds supported by Xperthis ERP4HC

12. Industry specific operational business challenges
Addressing the typical challenges of hospitals
• Automatic processing of partial
payments, duplicate payments,
search strings of non-structured
messages, VISA.
• Payments via Smart apps.
• Carenet payments.
• Direct debit SEPA DD.
• Payment files SEPA CT.
• Loans incl. repayment tables and
corresponding payments.
Large number of payments
• Payment reminder by SMS.
• Reminders.
• Manage payment plans.
• Link collection
agency/lawyer/bailiff.
• Digital file follow-up dispute
management.
Advanced debtor monitoring
• Statutory chart of accounts.
• Pro-rata VAT with general
and special ratio.
(“Verhoudingsgetallen”)
• Annual accounts NBB hospitals.
• Various dimensions &
hierarchies.
• Cost distribution according
to legal bed sheets.
• Finhosta.
Legal reports
• Manage hospital investments.
• Predefined valuation rules
according to hospital
regulations.
• Investment grants.
• Manage other financing
methods.
Valuation rules, grants and
financing methods
• Contract management.
• Management of medical
device maintenance
according to accreditation
standards NIAZ and/or JCI.
• Proven success with effective
accreditation audit.
Accreditation
• Operation and investment
budgets – Funds
Management
• Real-time monitoring.
• Availability check.
Budget

13. Industry specific operational business challenges
Addressing the typical challenges of hospitals
• Request based on catalogue.
• Follow-up status from request.
• Approval process tailored to
the hospital.
• Process automation tool for easy
management of catalogues
tailored to departments and
management of master data.
Request Departments
• Adjustments to MAR
hospitals and adjustment to
the annual accounts
schedule (“minimum
algemeen rekeningstelsel”)
• “Low variable care”
• …
Changes in laws, decrees,
ordinances and regulations
• Intelligent picking strategies.
• Parallel logistics scenarios.
• Handling Unit Management.
• Traceability down to the
department.
• Kan/Ban tailored to hospital
departments.
• Pharmacy connection.
Logistics
• Ultimo
• Aexis ORLine
• Hospital logistics
• Malysse
• Scanning Phidata Seats
• Arco, Basware, Connect
Solutions, Edicom
• Essers
• Glims
• Real-time connection with
pharmacy logistics
• Oazis
• Wish
• Payroll administration
• Joos, Spéos: exhortations
• Collection agencies
• EPD (Primuz, Nexuz, EPIC,...)
• Excel
• …
Out-of-the-box integrations

14. 14
The Customer
UMCG – Universitair Medisch Centrum Groningen

15. 15
The University Medical Center Groningen (UMCG) is one of the largest hospitals in the
Netherlands and the largest employer in the Northern Netherlands. More than 12,000
employees work here together every day to get the best out of care, research, training and
education. The common goal: building the future of health.
The UMCG focuses on four core tasks: care, education, training and research. The center
excels in all four aspects. Both nationally and internationally, this hospital is a fixture, drawn by
progressive insights, in-depth knowledge and state-of-the-art research facilities.
UMCG Groningen, the entire organization aligned
12.735
employees
890
scientific researches
per year
33.080
admissions per year
841.993
consultations per year
1.339
beds
CORE TASKS
Care
Education
Training
Research

16. 16
The Project
Context – Implementation – Results

17. 17UMCG Groningen, the entire organization aligned
Context
Drivers
Scattered system landscape
Miscommunication, delay, frustration
Burning Platform
Needs
1 ERP System covering Finance and Logistics
✓ Logistics:
o Insight in data- and goods-streams
o Reduce stock
o Transparency across departments
✓ Finance:
o Improved invoice handling
o Follow-up of external grant applications
o Central data repository
Proven Technology

18. 18UMCG Groningen, the entire organization aligned
Analysis Phase
Workshops, analysis,
blueprint document
July – August 2016
Tender
Tender process launched
January 2016
June 2016
Kick-off ERP4HC
Start of the ERP4HC
implementation
January – February 2017
Testing
Validation testing by UMCG
Final Preparation
Final preparation activities
and cutover
March - April 2017
May 1st 2017
Go Live
Activation of ERP4HC
within UMCG
ImplementationProject executed in close collaboration between Xperthis and Deloitte Netherlands
Change Management

19. 19UMCG Groningen, the entire organization aligned
Results
The entire logistics process has been streamlined, from
ordering to payment
Different services work more smoothly together and
take each other into account
Stocks can be optimized
The logistics department knows at all times where their
materials are located
More complex issues such as budget support are also
easily followed up
Financial flows are handled clearly and transparently
Direct cost savings through increased efficiency
Successful start-up and full integration of and with the
EPD
Healthcare professionals are always reassured about
the availability of equipment
A clear and correct accounting system
ERP4HC to S4HC?

20. 20
The Future
S4HC – S4 Healthcare

21. 21UMCG Groningen, the entire organization aligned
Journey towards the future proof platform
ERP for Healthcare – focus on the customer
Since the launch of ERP4HC, Xperthis has always been concerned about covering the specific business needs of
hospitals. SAP was and is the chosen platform to realise these business needs. As a SaaS solution provider, Xperthis
can offer continuous improvements. Customers are and remain involved in the evolution of the product.
SAP as a strategic choice
Xperthis wants to be prepared for these changing needs and is convinced that the new S/4 HANA platform is the
right technological choice to cope with these new challenges.
Digital Transformation within the Healthcare sector
The Healthcare sector is confronted with changing needs. Hospitals need to prepare for changing business models,
business processes and workforces. The main drivers for this change are cost pressures, digital, connected patients
and the emergence of modern technologies that offer a lot of new opportunities.
S4 Healthcare
Existing features are retained, but at the same time the basis is laid for a solution that enables hospitals and their
staff to work faster and more efficiently through data-driven innovations and decisions, more and smoother
integration between systems and departments and the use of new, emerging technologies.

22. 22UMCG Groningen, the entire organization aligned
Transition from ERP4HC to S4HC
Possible Scenario’s
ERP4HC
SAP ECC6.0
CORE FIN
EXTENSION FIN
EXTENSION FIN
CORE LOG
EXTENSION LOG
EXTENSION LOG
HOSPITAL
SPECIFIC
S4HC – optimized version
S/4 HANA
CORE FIN
EXTENSION FIN
EXTENSION FIN
CORE LOG
EXTENSION LOG
EXTENSION LOG
HOSPITAL
SPECIFIC
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
Standard SAP ECC
Xperthis specific
Hospital specific
S/4 HANA feature
AS IS (ERP4HC) Functionality
AS IS (ERP4HC) UI
S4HC – technical conversion
S/4 HANA
CORE FIN
EXTENSION FIN
EXTENSION FIN
CORE LOG
EXTENSION LOG
EXTENSION LOG
HOSPITAL
SPECIFIC
EXTENSION S/4
EXTENSION S/4
TO BE (S4HC) Functionality
TO BE (S4HC) UI
AS IS (ERP4HC) Functionality
TO BE (S4HC) UI
Scenario2
Scenario3
Scenario1
UMCG’s CHOICE (to be confirmed)

23. 23UMCG Groningen, the entire organization aligned
Transition from ERP4HC to S4HC
Foreseen Improvements – Focus Areas
S4HC – optimized version
S/4 HANA
CORE FIN
EXTENSION FIN
EXTENSION FIN
CORE LOG
EXTENSION LOG
EXTENSION LOG
HOSPITAL
SPECIFIC
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
EXTENSION S/4
Scenario3
Switch from SAP WM to Embedded Advanced EWM
Integration:
Replace existing sFTP integration with SAP API Management and CPI
New API’s (e.g. scanners)
Innovation:
E.g. RPA/ML – matching payments – invoices - orders
Innovation brainstorm sessions (internal + with customer communities)
User enablement – blended learning
E-invoicing & E-procurement
Replace Self-Service Procurement (SSP) – Ariba?
Embedded Analytics & Dashboarding

24. 24UMCG Groningen, the entire organization aligned
Xperthis Fiori Landscape
Internal access only

25. Q&A

26. Thank you!
Kris Maertens
Business Unit Manager ERP4HC
m +32 477 75 49 80
kris.maertens@xperthis.be