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Information Delivery
The change in data management
               at
          Network Rail
            David M Walker
      Data Management & Warehousing

       Oracle OpenWorld- 6th September 2004
Network Rail Background

Ÿ! Took over the management of the rail infrastructure from
   Took over the management of the rail infrastructure from
   Railtrack in October 2002
Ÿ! Responsible for the management and safety of the rail
   infrastructure
     –!   21,000 miles of track
     –!   40,000 bridges and structures
     –!   2,500 station etc.
Ÿ! Highly visible to public and political perception which makes
   timely information a key component of the enterprise
New Strategy & Vision

Ÿ! Network Rail replaced existing Railtrack IT function with a new
   department called ‘Information Management’ (NRIM)
Ÿ! Emphasis placed on the development of reliable information and
   key performance indicators
   –!   Top down pressure for KPIs from the Executive and external bodies
         such as the Strategic Rail Authority (SRA)
   –!   Bottom up pressure for managers and staff to have the right
         information available in a timely fashion
   –!   NRIM strategy team determined the strategic toolset
          Ÿ! In general Oracle based with other specialist tools
Ÿ! Network Rail means radical change to the organisation structure
   –!   Toolset and build must be affordable, survive change and be robust
The tools we have

Ÿ! Strategy says solutions will be Oracle based
Ÿ! Database technology based around Oracle 9i moving
    to Oracle 10g
Ÿ! ERP solution is Oracle eBusiness Suite
Ÿ! Information Delivery uses:
   –!   Oracle Balanced Scorecard for KPIs
   –!   Oracle Discoverer for analytical reporting
   –!   Oracle Report for standard reporting
   –!   Oracle Warehouse Builder to move the data around
Ÿ! Presentation and integration uses Oracle Portal
First Steps

Ÿ! Strategic Rail Authority (SRA) mandated
   certain Key Performance Indicators (KPIs)
Ÿ! Quick Win – Web based delivery using Oracle
   Balanced Scorecard of the SRA KPIs
Ÿ! Eight weeks to develop and deploy
Ÿ! Data collected via Microsoft Excel as no
   consistent automated solution available
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Success breeds success

Ÿ! Executive Scorecard leads business managers to
   require scorecards for their own areas
   –!   Area Maintenance
         Ÿ!Condition of track
         Ÿ!Plant Management
         Ÿ!Inspection Regimes
   –!   Financial Management of Projects
         Ÿ!On time – to budget
         Ÿ!Forecast vs Actuals
         Ÿ!Safety Indexes on projects
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Getting the data

Ÿ! Balanced Scorecards fed from multiple
   sources
   –!   Excel import for manual data
   –!   Directly from operational systems via Oracle
        Warehouse Builder (OWB)
   –!   From Data Warehouses via Oracle Warehouse
        Builder
   –!   Data capture via portal (more on this later)
KPIs sliced and diced
Making data more accessible

Ÿ! Concept of Literal Staging Areas
   –!   Taking data from legacy systems such as mainframes and
        storing it in an Oracle database
         Ÿ! Oracle Warehouse Builder gets data overnight i.e. the
            data is not fed real time
         Ÿ! Use Oracle Discoverer to allow ad hoc end user reporting
         Ÿ! Makes data more freely available
         Ÿ! Reduced cost of producing reports
         Ÿ! Helps analysis of where the truth lies
         Ÿ! Web based deployment using Oracle Discoverer Plus
         Ÿ! Avallino analysis of data quality
Discoverer LSA Reports
Portal Deployment

Ÿ! All this new data can not be hidden on systems
Ÿ! Need a framework to deploy applications and
   information
Ÿ! Oracle Portal used to provide front end integration
   –!   Single entry point and single sign-on
   –!   Role based access
         Ÿ!‘Applications I need to do my job’ concept
   –!   Integrates applications at the front end
   –!   Standardised look and feel
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Portal Applications

Ÿ! Growing number of small portal applications
Ÿ! Replace existing MS Access and MS Excel
   methods with web based applications
Ÿ! Relatively quick and cheap to deploy
Ÿ! Change the quality of the data by introducing
   validation and centralisation
  –!   Author & Publish concepts
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Consolidating Data

Ÿ! Three areas for Data Warehouses
   –!   Maintenance (Asset Data Warehouse)
         Ÿ!The maintenance and management of track,
           signals, etc
   –!   Operations (Train Data Warehouse)
         Ÿ!The planning and running of trains including
           timetabling, punctuality and management of
           delays
   –!   Business Services
         Ÿ!The management of money, projects, HR etc.
The Yellow Train Story

Ÿ! New ‘yellow trains’ travel around the network
   collecting measurement data on track quality
Ÿ! The data is sent to the Engineering Support
   Centre or ESC in Derby who load it via
   Oracle Warehouse Builder into the ‘Asset
   Data Warehouse’
Ÿ! Data is then available via the portal
Ÿ! Reference data, e.g. track type is managed
   via a portal application
The Yellow Train
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation
The team and approach

Ÿ! About 20 people based around the UK
Ÿ! Composition
   –!   Network Rail staff
   –!   Domain Specialists
   –!   Oracle Consultants
Ÿ! 18 months of work and only now reaching 20 people
   (4 people initially)
Ÿ! High degree of Rapid Application Development (RAD)
   approach and interaction with the business
The future

Ÿ! More of the same
Ÿ! Spread the technology, tools and techniques
   out to an ever wide audience
Ÿ! Upgrading tools to latest versions to take
   advantage of new features
Ÿ! Not specifically looking for any new products

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Openworld04 - Information Delivery - The Change In Data Management At Network Rail - Presentation

  • 1. Information Delivery The change in data management at Network Rail David M Walker Data Management & Warehousing Oracle OpenWorld- 6th September 2004
  • 2. Network Rail Background Ÿ! Took over the management of the rail infrastructure from Took over the management of the rail infrastructure from Railtrack in October 2002 Ÿ! Responsible for the management and safety of the rail infrastructure –! 21,000 miles of track –! 40,000 bridges and structures –! 2,500 station etc. Ÿ! Highly visible to public and political perception which makes timely information a key component of the enterprise
  • 3. New Strategy & Vision Ÿ! Network Rail replaced existing Railtrack IT function with a new department called ‘Information Management’ (NRIM) Ÿ! Emphasis placed on the development of reliable information and key performance indicators –! Top down pressure for KPIs from the Executive and external bodies such as the Strategic Rail Authority (SRA) –! Bottom up pressure for managers and staff to have the right information available in a timely fashion –! NRIM strategy team determined the strategic toolset Ÿ! In general Oracle based with other specialist tools Ÿ! Network Rail means radical change to the organisation structure –! Toolset and build must be affordable, survive change and be robust
  • 4. The tools we have Ÿ! Strategy says solutions will be Oracle based Ÿ! Database technology based around Oracle 9i moving to Oracle 10g Ÿ! ERP solution is Oracle eBusiness Suite Ÿ! Information Delivery uses: –! Oracle Balanced Scorecard for KPIs –! Oracle Discoverer for analytical reporting –! Oracle Report for standard reporting –! Oracle Warehouse Builder to move the data around Ÿ! Presentation and integration uses Oracle Portal
  • 5. First Steps Ÿ! Strategic Rail Authority (SRA) mandated certain Key Performance Indicators (KPIs) Ÿ! Quick Win – Web based delivery using Oracle Balanced Scorecard of the SRA KPIs Ÿ! Eight weeks to develop and deploy Ÿ! Data collected via Microsoft Excel as no consistent automated solution available
  • 7. Success breeds success Ÿ! Executive Scorecard leads business managers to require scorecards for their own areas –! Area Maintenance Ÿ!Condition of track Ÿ!Plant Management Ÿ!Inspection Regimes –! Financial Management of Projects Ÿ!On time – to budget Ÿ!Forecast vs Actuals Ÿ!Safety Indexes on projects
  • 9. Getting the data Ÿ! Balanced Scorecards fed from multiple sources –! Excel import for manual data –! Directly from operational systems via Oracle Warehouse Builder (OWB) –! From Data Warehouses via Oracle Warehouse Builder –! Data capture via portal (more on this later)
  • 11. Making data more accessible Ÿ! Concept of Literal Staging Areas –! Taking data from legacy systems such as mainframes and storing it in an Oracle database Ÿ! Oracle Warehouse Builder gets data overnight i.e. the data is not fed real time Ÿ! Use Oracle Discoverer to allow ad hoc end user reporting Ÿ! Makes data more freely available Ÿ! Reduced cost of producing reports Ÿ! Helps analysis of where the truth lies Ÿ! Web based deployment using Oracle Discoverer Plus Ÿ! Avallino analysis of data quality
  • 13. Portal Deployment Ÿ! All this new data can not be hidden on systems Ÿ! Need a framework to deploy applications and information Ÿ! Oracle Portal used to provide front end integration –! Single entry point and single sign-on –! Role based access Ÿ!‘Applications I need to do my job’ concept –! Integrates applications at the front end –! Standardised look and feel
  • 15. Portal Applications Ÿ! Growing number of small portal applications Ÿ! Replace existing MS Access and MS Excel methods with web based applications Ÿ! Relatively quick and cheap to deploy Ÿ! Change the quality of the data by introducing validation and centralisation –! Author & Publish concepts
  • 17. Consolidating Data Ÿ! Three areas for Data Warehouses –! Maintenance (Asset Data Warehouse) Ÿ!The maintenance and management of track, signals, etc –! Operations (Train Data Warehouse) Ÿ!The planning and running of trains including timetabling, punctuality and management of delays –! Business Services Ÿ!The management of money, projects, HR etc.
  • 18. The Yellow Train Story Ÿ! New ‘yellow trains’ travel around the network collecting measurement data on track quality Ÿ! The data is sent to the Engineering Support Centre or ESC in Derby who load it via Oracle Warehouse Builder into the ‘Asset Data Warehouse’ Ÿ! Data is then available via the portal Ÿ! Reference data, e.g. track type is managed via a portal application
  • 25. The team and approach Ÿ! About 20 people based around the UK Ÿ! Composition –! Network Rail staff –! Domain Specialists –! Oracle Consultants Ÿ! 18 months of work and only now reaching 20 people (4 people initially) Ÿ! High degree of Rapid Application Development (RAD) approach and interaction with the business
  • 26. The future Ÿ! More of the same Ÿ! Spread the technology, tools and techniques out to an ever wide audience Ÿ! Upgrading tools to latest versions to take advantage of new features Ÿ! Not specifically looking for any new products