We will discuss the importance of assessment of ILL activities on user service, department procedures and workflow, and collection development. While ILL management systems provide many other reports, we rarely take full advantage of them. Which reports should we use? How might they be used for evaluation? How often would we look at those reports? We will propose answers to all these questions and present some examples of assessment from our ILL department. Presentation by Ingrid Moisil

1. Numbers sculpture

2. ILL
Activity
Data Collection
Library
Annual
Stats

3. ILL
Activity
Data Collection
Library
Annual
Stats
Data Analysis

4. ILL
Activity
Data Collection
Library
Annual
Stats
Data Analysis

5. ILL
Activity
Data Collection
Library
Annual
Stats
Data Analysis
Collection
development
Instruction
Policies

7. Where is this?
1. Switzerland
2. Alberta
3. Colorado

8. It’s not about the software!
Floatting Bubbles

9. Four seasons
Daily
Daily
Quarterly
Yearly
Collect data when necessary

10. Sample (some of) the data
Picking flowers

11. Schedule
data
collection
Calendar

12. Can you guess what it is yet?
Choose the
appropriate
output format

13. Apples
Check definitions
Oranges
...regularly

14. Numbers
Archive for
future use

15. Writing in the Agenda
Record changes (workflow, policies, etc.)

16. She works hard for the money
Perform the data collection process
yourself, at least once

17. Numbers

18. Abacus , Misunderstood
Learn advanced Excel functions

19. Numb3rs5
Trends in ILL activity

20. Numb3rs5
Cancelled requests

21. Numb3rs5
Usage by department/faculty

22. Numb3rs5
Turn-around times

23. Numb3rs5
Items not picked up by users

24. Numb3rs5
Usage by usage type

25. Numb3rs5
User fees

26. Numb3rs5
Non-supplied requests

27. Numb3rs5
Requests by publisher

28. Numb3rs5
Requests by publication date

29. Numb3rs5
Requests filled with
open access materials

30. I ngr i d Moi si l
Uni ver si t y of Ot t awa
I ngr i d.moi si l @uot t awa.ca
ThankYouKeys

31. Photographs:
"Numbers sculpture statue thing at the MIT 150th birthday event" by Chris Devers. Licensed under a Creative
Commons Attribution-Noncommercial-No Derivative Works 2.0 Generic license. Accessed 4 September 2013.
http://www.flickr.com/photos/cdevers/5674108496/
"Floating bubbles" by Stuart Webster. Licensed under a Creative Commons Attribution 2.0 Generic license. Accessed 6
September 2013. http://www.flickr.com/photos/stuartwebster/3518954749/
"Four seasons" by “Owen B”. Licensed under a Creative Commons Attribution-Noncommercial 2.0 Generic license.
Accessed 6 September 2013. http://www.flickr.com/photos/owenbushell/3941794138/
"Picking flowers" by Sonja Laukkanen. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0
Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/40056159@N05/7912856840/
“Calendar” pictures by “tomylees”. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0
Generic license. Accessed 6 September 2013. http://www.flickr.com/photos/71256895@N00/
"Can you guess what it is yet?" by Kay Williams. Licensed under a Creative Commons Attribution-Noncommercial-No
Derivative Works 2.0 Generic license. Accessed 7 September 2013.
http://www.flickr.com/photos/23351536@N07/8307180290/
"Apples" by Aran Burton. Licensed under a Creative Commons Attribution-Noncommercial 2.0 Generic license.
Accessed 7 September 2013. http://www.flickr.com/photos/68877365@N07/9499872286/
"Oranges" by Iqbal Osman. Licensed under a Creative Commons Attribution 2.0 Generic license. Accessed 7 September
2013. http://www.flickr.com/photos/82066314@N06/9223535820/
"Numbers" by Lisa Risager. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic
license. Accessed 4 September 2013. http://www.flickr.com/photos/risager/3058107393/

32. "Writing in the Agenda" by Mikel Agirregabiria. Licensed under a Creative Commons Attribution-Noncommercial-
Share Alike 2.0 Generic license. Accessed 7 September 2013.
http://www.flickr.com/photos/agirregabiria/3499503013/
"She works hard for the money" by “solcookie”. Licensed under a Creative Commons Attribution-Noncommercial-
Share Alike 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/solcookie/481972360/
"Numbers" by Andy Schultz. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic
license. Accessed 4 September 2013. http://www.flickr.com/photos/aschultz/3341941595/
"Abacus, Misunderstood" by “rosefirerising”. Licensed under a Creative Commons Attribution-Noncommercial-No
Derivative Works 2.0 Generic license. Accessed 7 September 2013.
http://www.flickr.com/photos/rosefirerising/407262420/
"Numb3rs5" by Timo Waltari. Licensed under a Creative Commons Attribution-Share Alike 2.0 Generic license.
Accessed 4 September 2013. http://www.flickr.com/photos/waltimo/3848129138/
"ThankYouKeys" by David Feng. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0
Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/fenng/4134953185/