Designing Digital Experiences for Library
Websites Bobbi Newman mlibrarianus David Lee King cindiann John Blyberg cindiann Toby Greenwalt jestaub

What is
Experience Design?

interaction functionality Engagement touchpoints UX
usability Experience Design Attraction visual appeal marketing branding

Why think
about that?

you have visitors. right now.
What kind of experience are they having?

5 ways to jumpstart an
Experience Design Makeover!

write an
1
Experience Brief

write an
1
Experience Brief

write an
1
Experience Brief

write an
1
Experience Brief

take a Touch Point Journey
2

?

Get a Library Card check
my account

3
Conversation
is experience

3
Conversation
is experience

3
Conversation
is experience

3
Conversation
is experience

answer
the Why
4
questions

focus
on the
customer
5

This was too easy!! I
need some help! Wow - those librarians rock! http://www.flickr.com/photos/29106784@N02/2719649603/

Thank You!
davidleeking.com