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Top 10 troubleshooting Tools for your Citrix Environment

This session will provide an insight into the top 10 troubleshooting tools used by our Customers, Partners and Support engineers.

These tools are crucial in helping you troubleshoot the root cause of issues in your Citrix environment.

During this session you will learn:
- Why troubleshooting tools are crucial in a Citrix environment
- Overview of each troubleshooting tool
- When should I use a tool?
- Issues and their resolutions

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Top 10 troubleshooting Tools for your Citrix Environment

  1. 1. April 25, 2013Citrix Support SecretsWebinar SeriesTop 10 Troubleshooting Tools for your Citrix EnvironmentDavid McGeough, Program Manager, WW Services Marketing+ Special Guests
  2. 2. © 2012 Citrix | Confidential – Do Not DistributeAgenda2• Why troubleshooting tools are crucial in a Citrix Environment• Overview of each troubleshooting tool• When should I use a tool?• Issues and their resolutions
  3. 3. © 2012 Citrix | Confidential – Do Not DistributeWhy use Troubleshooting Tools?• Help you diagnose root cause faster!ᵒIn some cases fix issue from within tool• Minimize down time• Single view of all configuration settings• Provides Citrix Support configuration output in a standard format• …So troubleshooting tools are a necessity!
  4. 4. © 2012 Citrix | Confidential – Do Not DistributeCriteria4• # downloads over last 12 months• Customer feedback• Tools which were developed in-house• Active products• All tools listed here - http://support.citrix.com/article/CTX126294
  5. 5. MedEvac10 Link to Tool
  6. 6. © 2012 Citrix | Confidential – Do Not DistributeOverview6• MedEvac verifies your XenApp farm is in a healthy state• Focuses on 3 key areas:ᵒXML Service HealthᵒData Collector HealthᵒLeast-loaded Server Health• Additional Checks:ᵒTerminal Services HealthᵒRPC Health• Article: How to Monitor Farm Health using MedEvac
  7. 7. © 2012 Citrix | Confidential – Do Not DistributePreview7
  8. 8. CitrixDiagnosticsToolkit9 Link to 32-bit ToolLink to 64-bit Tool
  9. 9. © 2012 Citrix | Confidential – Do Not DistributeAbout the developers……9Frank MarzulloLead Architect and Developer of The CitrixDiagnostics ToolkitThomas BianchiDeveloper of Citrix Web Interface Tracing andCo-developer of the Citrix Diagnostics Toolkit
  10. 10. © 2012 Citrix | Confidential – Do Not DistributeData Collection ChallengesWhat data do I collect?How do I collect it ?Where do I get the tools?What context info do I need ?
  11. 11. © 2012 Citrix | Confidential – Do Not DistributeThe Citrix Diagnostics Toolkit is not an application.The Citrix Diagnostics Toolkit is not a tool.The Citrix Diagnostics Toolkit is not a new product it’s a concept.Citrix Diagnostics Toolkit
  12. 12. © 2012 Citrix | Confidential – Do Not DistributeInstallerProvides a structured framework for rapid deployment and data collection.Must be installed to the System Drive of the machine (typically C:)No Reboot RequiredNo Prerequisites RequiredDesigned to work on broken boxes
  13. 13. © 2012 Citrix | Confidential – Do Not DistributeThe PackagerRuns automatically when the “Stop Tracing”or “Data Packager” shortcuts are used.Data collection, context info and clean up.Opens the “Upload” folder and launches abrowser to the Auto Support site.
  14. 14. © 2012 Citrix | Confidential – Do Not DistributeKey session takeaways:Citrix Confidential - Do Not“Time is Money” – C.D.T. saves you time.C.D.T. consolidates and organizes all your toolsNever forget the context information again
  15. 15. © 2012 Citrix | Confidential – Do Not DistributeResources• CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition• CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition• Blog Post - Citrix Diagnostics Toolkit• A recording of Frank’s presentation at Synergy 2013 Anaheim will beavailable for online viewing and download following the show.
  16. 16. XenDesktopSite Checker8 Link to Tool
  17. 17. © 2012 Citrix | Confidential – Do Not DistributeOverview17• XenDesktop Site Checker verifies that all XenDesktop services are running andservices instances are registered.• In addition the tool provides advanced management tasks not available inDesktop Studio• Goal of this toolᵒHelp identify and rectify common XenDesktop site issues, while giving the user an“under the hood” look at a XenDesktop 5.x site.ᵒThe tool has the ability to identify and fix unregistered service instances in aXenDesktop site.
  18. 18. © 2012 Citrix | Confidential – Do Not DistributePreview18
  19. 19. HDX Monitor7 Link to Tool
  20. 20. © 2012 Citrix | Confidential – Do Not DistributeOverview20• HDX Monitor provides detailed information about the various HDXtechnologies, their performance, and diagnostics information.• The tool is designed for ICA session HDX experience diagnostics• Requires: XenApp 6.5 or greater or XenDesktop 5.5 or greater.• Note: HDX Monitor does not modify any HDX related data or configuration.
  21. 21. © 2012 Citrix | Confidential – Do Not DistributePreview21
  22. 22. PrintDetective6 Link to Tool
  23. 23. © 2012 Citrix | Confidential – Do Not DistributeOverview23• Print Detective is the perfect tool to troubleshoot problems related to printdrivers• A nice view of all printer drivers is displayed, including driver specific info• Print drivers can be deleted from within the tool• Command-line interface is also provided• Note: Administrative permissions are required to delete print drivers
  24. 24. © 2012 Citrix | Confidential – Do Not DistributePreview24
  25. 25. Citrix Scout5 Link to Tool
  26. 26. © 2012 Citrix | Confidential – Do Not DistributeSpecial GuestMichael Ryan• 4 years with Citrixᵒ2 ½ years @ Citrix Support (TRM)ᵒ1 ½ years @ TaaS Product Manager• Tool ownerᵒScout for XA/XD
  27. 27. © 2012 Citrix | Confidential – Do Not DistributeOverview27• Tools as a Service (TaaS) is a Citrix initiative to provide automated support tocustomers• Consists of:ᵒData Collection ToolᵒUpload data to TaaS WebsiteᵒData Analysis & Review• Online Analysis will give you:ᵒFarm/Site detailsᵒIdentify known issuesᵒGive “Best Practice” recommendations
  28. 28. © 2012 Citrix | Confidential – Do Not DistributeQuick Demo28
  29. 29. CitrixXDPing4 Link to Tool
  30. 30. © 2012 Citrix | Confidential – Do Not DistributeSpecial GuestKaren Sciberras• Six years with Citrix Technical Support specializing inXenDesktop and Provisioning Services.• Synergy Presentations:• SUM301: From creation to registration: lifecycle of a virtualmachine http://www.citrix.com/tv/#videos/4736• SUM503: Troubleshooting the XenDesktop VDAhttp://www.citrix.com/tv/#videos/2935• SUM302: Troubleshooting XenDesktop deploymentshttp://www.citrix.com/tv/#videos/2291
  31. 31. CDFControl3 Link to Tool
  32. 32. © 2012 Citrix | Confidential – Do Not DistributeOverview34• CDFControl is an event tracing tool capturing CDF trace messages• Real-time trace viewing and performance data collection• User must have administrative privileges• CDFControl guide provides detailed requirements• Ver. 12.0 of Online Plugin-in for Windows introduced CDF• This allows client-side CDF tracing
  33. 33. © 2012 Citrix | Confidential – Do Not DistributeExample – Seamless IssueSelect TraceCategorySelect Modules toTraceTrace modules:CTX124934
  34. 34. RepairClipboardChain2 Link to Tool
  35. 35. © 2012 Citrix | Confidential – Do Not DistributeOverview37• Repairs the common copy and paste problems that occur between localapplication and ICA sessionBefore After
  36. 36. © 2012 Citrix | Confidential – Do Not DistributePreview38
  37. 37. Citrix QuickLaunch1 Link to Tool
  38. 38. © 2012 Citrix | Confidential – Do Not DistributeSpecial GuestFrederic “Fred” Serriere• 12 years with Citrixᵒ9 ½ years @ Citrix Supportᵒ2 ½ years @ Citrix Consulting• Tool developerᵒCitrix Quick LaunchᵒCitrix Printing ToolᵒCitrix UPM Log ParserᵒCitrix Logoff Sessions ToolᵒCitrix ICA File Creator
  39. 39. © 2012 Citrix | Confidential – Do Not DistributeOverview41• CQL does not solve anything however it provides administrators a way toconnect over ICA/HDX without relying on Web Interface, PNAgent orStoreFront.• It works with any version of XenApp/Presentation Server/MetaFrame andXenDesktop 5.x in HA mode• It requires Citrix ICA Client 9.0 minimum - it is NOT a replacement for the ICAclient/Receiver• Any comment/improvements/wish list are welcome…
  40. 40. © 2012 Citrix | Confidential – Do Not DistributeQuick Demo42
  41. 41. © 2012 Citrix | Confidential – Do Not DistributeNext Webinar: May• Title: Common Pitfalls when Setting up a NetScaler for the First Time• Description: In this session, Ronan will step through the most common issuesyou can experience at an early stage of your NetScaler deployment, and howto diagnose them using on-box tools.• When: May 30th• Registration Now!
  42. 42. © 2012 Citrix | Confidential – Do Not DistributeAboutCitrix ServicesCitrix Services make sureyou succeed with yourvirtualization programs.How we can helpCitrix Education – The fastest, most efficient way toget your team the virtualization skills they need. Online,on-site or in class.citrix.com/trainingCitrix Consulting – Intensive engagements forcomplex, critical or just plain massive projects.citrix.com/consultingCitrix Support – Always-on support services thatleverage everything we know about best-practicedeployment and maintenance.citrix.com/supportEducate | Guide | Support | Succeed
  43. 43. © 2012 Citrix | Confidential – Do Not DistributePremier Support CalculatorCheck it out
  44. 44. Questions?
  45. 45. Work better. Live better.

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