FlexBook Reservation Platform overview

1. Reservation Platform
and
Global Distribution System
info@FlexBook.cz

2. Reservation Platform Introduction

3. What is a platform?
"A platform is a group of
technologies that are used as a
base upon which other
applications, processes or
technologies are developed."
Techopedia

4. Platform overview
• Globally available reservation and distribution platform of
resources, events and services
• Resource – anything available for reservation (hotel room,
meeting room, sport court, car, motorbike, human resources
like hairdresser, trainer, etc.)
• Event – any event at specific date and time, available for one
or many attendees (training, workshop, conference,
sightseeing, travel tour, etc.)
• Service – any service with pre-defined time and cost available
on particular resource (medical appointment, hairdresser
service, etc.)

5. Business Use Cases
• FlexBook is flexible and can be used for variety of business use
cases
• Example of business segments where FlexBook can be used
• Conferences and workshops
• Sport centers
• Rental
• Healthcare
• Hairdressers
• Physiotherapists
• Massage
• Etc.

6. Basic System Objects
• Provider – business entity providing resources and events
• Reservation objects
• Resources – objects having calendar with resource availability
• Events – objects occurring at particular date and time
• Services – objects defining service available on particular resource
(feature in roadmap)
• Organizer – event organizer or resource administrator
• Tags – labels and keywords used for resources and event
classification

7. Resources
• Each resource has a
calendar
• Availability
• Unavailability
• Resource has defined
price per reservation unit
• Resource can be reserved
directly
• Resource can be used for
event and reserved
indirectly

8. Events
• Single Event
• Recurring Event
• Periodically recurring event
• Reservation per single
lesson or the whole cycle
• Waiting lists

9. Payments
• Cash
• FlexBook Credit system
• Each user can buy credits
• Credits can be used for reservations
• FlexBook Vouchers / Season Tickets
• Regular users can buy Vouchers or
Season Tickets with specific conditions for
better price (discount)
• On-line payments
• CSOB - https://platebnibrana.csob.cz
• Comgate - https://www.comgate.cz
• GP WebPay - https://www.gpwebpay.cz
• Custom integration with any on-line
payment systems on demand
PŘED VÝBĚREM ON-LINE PLATEBNÍ BRÁNY DOPORUČUJEME PROSTUDOVAT
7 VĚCÍ, KTERÉ PŘI VÝBĚRU PLATEBNÍ BRÁNY MÁLOKDO VÍ, A PŘITOM MAJÍ CENU ZLATA - https://www.gopay.com/blog/7-veci-ktere-pri-vyberu-platebni-brany-malokdo-vi-a-pritom-maji-cenu-zlata/
VELKÉ SROVNÁNÍ PLATEBNÍCH BRAN 2019 - https://www.gopay.com/blog/velke-srovnani-platebnich-bran/
Bankovní účet u
Komerční banky
České Spořitelny
Slovenské Spořitelny
RaiffeisenBank
UnicreditBank
Jakýkoliv
bankovní
účet
Bankovní účet u
Československé obchodní
banky

10. Payments – Comgate
integration

11. Accounting (Tax) documents
• FlexBook can generate Accounting (Tax) documents.
• Document numbering is configurable
• Type of documents
• Proforma invoice – generated after any payment (cash, on-line)
• Receipt – after any reservation
• Invoice – after reservation realisation

12. Reservation Conditions
• Flexible system of
reservation conditions
• Reservation conditions can
be assigned to resources
and events

13. Notifications
• Flexible system of
notifications
• Notifications can be
assigned to resources and
events

14. SMTP Integration
• Integration with External
mail services
• Notifications can be send
through your’s company
SMTP server or
professional e-mail service
like MailChimp/ManDrill,
turboSMTP, SendGrid, etc.

15. External mail service
turboSMTP
• Example of e-mail
notifications statistics and
reporting from turboSMTP
service.

16. Web & App Integration
• Backoffice and APIs provided as
SaaS in the cloud
• JavaScript components
• Quick and seamless integration into
any Web Portal or CMS
(WordPress, Joomla, Drupal, etc.)
• Content dynamically pulled from
Backoffice (AJAX)
• Optimized for custom style (CSS)
integration
• REST API for custom integrations
(feature in the roadmap)

17. Web Portals
• Simple Web Pages can be
crated directly in FlexBook
reservation system
• Web Portals can be created
and published within several
minutes

18. Web Portals – front end

19. Reporting
• Report types
• Users
• Event Attendees
• Reservations
• Cash income
• Filtering and aggregation
• Export into CSV and Excel

20. Tickets and Badges
• Tickets for events
• Badges for conferences
and workshops

21. Business Model

22. Business Model
• FlexBook is SaaS solution therefore IT infrastructure and
software costs are included in monthly charges
• Monthly charges
• Support –> from 950 CZK
• Fix fee for reservation –> 0 – 20 CZK
• Dynamic fee for payed reservation –> 0% - 10%

23. Support Models
• BASIC
• Fix monthly fee –> 950 CZK
• Max 1 hour per month of support and consulting
• STANDARD
• Fix monthly fee –> 2,500 CZK
• Max 1 hour per week of support and consulting
• BRONZE
• Fix monthly fee –> 5,000 CZK
• Max 2 hours per week of support and consulting
• SILVER
• Fix monthly fee –> 10,000 CZK
• Max 4 hours per week of support and consulting
• GOLD
• Fix monthly fee –> 20,000 CZK
• Max 1 business day (8 hours) per week of support and consulting
• PLATINUM = 5x GOLD
• Fix monthly fee –> 100,000 CZK
• 5x8 of support and consulting
• Software development of mutually agreed feature requests included

24. References

25. References
Společenské centrum Nupaky

26. Demo / Screenshots

27. BACK-OFFICE – Login

28. BACK-OFFICE – Dashboard

29. BACK-OFFICE – DETAIL OF RESERVATION

30. BACK-OFFICE – DETAIL OF EVENT

31. FRONT-END - Kayak Beach Bar
• www.kayakbeachbar.cz
• Integration of JavaScript components into
Content Management System (WordPress)

32. HOME PAGE

33. RESERVATIONS

34. RESOURCE RESERVATION

35. EVENT RESERVATION

36. FRONT-END - RACEK
• www.racek.cz
• Integration of JavaScript components into
Content Management Systém (WordPress)

37. HOME PAGE

38. RESERVATION OF EVENTS

39. DETAIL OF EVENT RESERVATION

40. FRONT-END - TRAVEL TRADE DAY
• http://www.flexbook.cz/czechtourism/TravelTradeDay
• Conference reservations
• FlexBook Web Portal

41. TRAVEL TRADE DAY

42. TRAVEL TRADE DAY

43. TRAVEL TRADE DAY

44. TRAVEL TRADE DAY 2020

45. Technical Architecture

46. Reservation Platform Overview
BOOK
Reservation
Database
POI
Activity
Availability
Notification
Message
Reservation
ticketing
Reservation
Payment Gateway
3D Secure System
Notification
Rules
RESOURCE
EVENT
Reservation
Conditions
Service SERVICE

47. Single Tenant Reservation System

48. Multi Tenant Reservation System

49. Distributed Reservation System (Cluster)

50. GDS Architecture
Reservation System
Cluster Node 01
node01.cluster.local
Message Broker
Rabbit MQ
Reservation System
Cluster Node 02
node02.cluster.local
GDS - Global Distribution System
Aggregation Service
QueueA
QueueB
Exchange GDS
QueueGDS-A
Exchange A Exchange B
QueryResult
External
REST API

51. GDS – Information Broker

52. Q & A