This document provides an overview of Miracle Software Systems, Inc., including their corporate profile, areas of expertise, services offered, technology coverage, clients, global presence and delivery models. Specifically, it summarizes Miracle as a mid-sized systems integrator specialized in SOA and integration, with deep IBM WebSphere expertise. It also outlines their global delivery center in India and dual global delivery model for offshore resources.

1. Miracle Software Systems, Inc. Corporate Profile & IBM WebSphere Practice Services Oriented Architecture Execution Utilizing WebSphere Tools “ Leveraging SOA for an Integrated World”

6. BPM & SOA Architectural Services SOA + BPM ADOPTION PHASES LEARNING DECIDING PLANNING DEPLOYING EVOLVING SOA Opportunity Assessment SOA Roadmap SOA Architecture Blueprint and Enterprise Modeling for SOA SOA metrics, ROI and service accounting SOA Communication Service Context and Identification SOA Solution Engineering & Implementation SOA Organizational Effectiveness SOA Governance Service Lifecycle SOA Tools Evaluation & Implementation Service-Oriented Business Process Design and Implementation SOA Quality Review SOA + BPM Introduction Workshops

8. Strategic Alliances

11. Business Integration Customers

12. Business Integration and B2B Customers

13. ETL and Business Intelligence Customers

14. Current Global Geographic Presence 1300 professionals across 6 Countries worldwide Wentworthville, NSW Australia USA - Detroit, MI World HQ Singapore Vizag, India UK Windsor, Canada

20. Sample Service Level Agreement Management Template Service Levels – Production Support & Enhancements Service Levels – Development & Projects TBD TBD Calendar Month Response Time TBD TBD Calendar Month Prioritized each month along with Client and are generally to be completed by approved due date. Project Enhancements TBD TBD Calendar Month Low: Resolution by 2-5 working days or approved due date. TBD TBD Calendar Month Medium: Resolution within 24-48 hrs. TBD TBD Calendar Month High: Resolution within 4-8 hours. Resolution to Fixes Minimum Expected Measurement Window Performance Category % of Production bugs which resulted in rework within 30 days from the time code is moved into production Quality % Effort Slippage: [(Actual Effort - Estimated Effort) / (Estimated Effort)] * 100 Effort deviation Schedule Deviation: [(Actual Phase Duration – Estimated Phase Duration)/Estimated Phase Duration] * 100 Schedule Deviation Minimum Expected Measurement Window Performance Category

21. Global Delivery Model Dual Approach Miracle Global Delivery Model Global Capability Deployment Building capabilities ahead of demand Alignment to service lines Acceleration of asset-reuse Global Business Solution Center Global Solution Delivery 1 2

22. Global Delivery Model Global Capability Deployment Alignment of Global Delivery staff and appointment of dedicated leaders to reduce response time Alignment to offerings to service lines to improve quality of delivery Acceleration of asset-reuse to decrease cost and increase quality Global Business Solution Center Global Solution Delivery time cost quality Miracle Global Delivery Model Global Capability Deployment Global Business Solution Center Global Solution Delivery 1 2

23. Miracle Global Development Center (Miracle City, India)

24. Client & Miracle - Together we Succeed Thank You !