The need for good governance for India’s development is widely accepted. The challenge before the Indian government is to look at ways to improve governance. One of the ways to achieve the same is through the use of Information and Communication Technology (ICT) or e-Governance, a significant enabler for the endeavor. In e-governance there are no distinct boundaries as in near future technologies like open source and cloud computing will boost the E-Governance system.

1. “India’s Potential in
E - Governance”
Presented By…
Deepak Kumar Mohapatra

2. Overview
 Intro
 Emergence of E-Governance in India
 Pillars of E-Governance
 Models of E-Governance
 E- Governance from Rural to Urban India
 Phases of E-Governance
 Implementation of E-Governance
 Challenges of E-Governance
 A Case Study : SUWIDHA
 Future Scopes
 Conclusion

3. Introduction
• India is a vast country and the need of good governance for
India’s development is widely accepted. The challenges are
to look for ways to achieve it
• E-Governance can turn out to be the significant enabler for
this endeavor
Q : What is Governance ?
The term governance may be described as the process by which
society steers itself.
Q : What is E – Governance ?
The above mentioned process is conditioned and modified
through the influence of Information and Communication
Technologies (ICTs).

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• In past humans were employed to do the jobs that now a days
computers are doing (Calculations, Assessments, keeping records,
communications etc.)
• Then came mechanical machines like typewriters and calculators
followed by a number of electronic computers, mainframe
computers, minicomputers, and supercomputers
• The release of personal computer (PC) (with MS-DOS operating
system) by IBM in 1981 brought the computer within the reach of
individuals
• India joined the select club of U.S., Japan, Israel and China when it
launched Param Padma series of supercomputers on January 1, 2003,
indigenously developed by its Pune-based Centre for Advanced
Computing (C-DAC)

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• Fast and reliable means of communication connecting distant places have always
been important to governments worldwide
• The Internet, the global interconnected network of computer networks, was
invented as the Advanced Research Projects Agency Network (ARPANET) in the
U.S. in 1969
• Internet was made available to public in India on August 14, 1995
Definitions:
World Bank :- It is the use of ICT to improve the efficiency, effectiveness,
transparency, and accountability of government.
Wikipedia :- The use of information and communications technologies by
governments to enhance the range and quality of information and
services provided to citizens, businesses, civil society organizations, and
other government agencies.

6. Emergence of E-Governance in India
• Recognizing the increasing importance of electronics, the
Government of India established the Department of
Electronics in 1970
• National Informatics center (NIc) in 1977 was the first major
step towards e-Governance in India followed by launching of
NIcNET in 1987.
• AKSHAYA was the first venture of e-Governance in India
which started in Kerala
• Countries which are in the race of e-governance
implementation are UK, USA, New Zealand, Brazil etc

7. 4 Pillars of E-Governance
• Connectivity
• Knowledge
• Data Content
• Capital

8. 4 Models of E-Governance
G2C G2E
G2B G2G

9. Interactions

10. E- Governance from Rural to Urban
India

11. E- Governance in Rural India
• Agriculture
• Land Record Management
• Disaster management
• Local information
• Panchayat

12. E-Governance in Urban India
• Transportation
• Online Payments and Taxations
• Information and Public Relation Key
Services
• Municipal Services
• Roads and Traffic Management

13. Phases of E-Governance
• Gartner, an international consultancy firm, has formulated
four-phase e-governance model
• The design and purpose of each step would have to serve
the relevant needs of all G2C, G2B, G2E and G2G sectors
 Phase I – Presence
 Phase II – Interaction
 Phase III – Transaction
 Phase IV – Transformation

14. Implementation of E-Governance

15. Challenges in E-Governance
Technical
Challenges
• Interoperability
• Privacy
• Security
• Multiservice
Interaction
Organizational
Challenges
• Lack of Integrated
Services
• Lack of Key
Persons
• Population
• Different
Languages
Economical
Challenges
• Cost
• Maintainability
• Reusability
• Portability

16. Case Study: Suwidha
• State wide project implemented in Punjab
• Objectives
– Provide friendly and efficient interface between
government and citizens
– Provide transparency in government operations
– Provide timely and efficient service delivery
– Improve quality of government services
• Falls in the government to citizens category

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• A citizen's concerns
– Different branches for different services
– Not familiar with the procedures
– Unaware of the schemes being implemented
– Not aware of source of information
– Has to frequently visit the branch to ensure movement of
the case and to enquire the status
– Services are not delivered as scheduled
– Has to visit many offices for a single service
– Small payments require visiting banks for services

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• Solution in the form of Suwidha
– The citizen approaches SUWIDHA Queue Counter and gets the
Queue Token number.
– On his turn at SUWIDHA Service Counter, he files his application.
– She/he is issued a receipt cum token number, which specifies the
date of delivery of services. Each type of service has a pre-defined
delivery time and system automatically calculates the service
delivery date.
– All kind of payments for the fees etc can be made at the
SUWIDHA counter.
– The application/case is then sent to the branch for action.
– In between the citizen can track the case with the help of
SUWIDHA Token number through DialCITI (which is IVR based
system) or website.
– The delivery of documents/processed case is made on the
specified date. The delivery of the documents is also from
SUWIDHA Delivery Counter.

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• Other Suwidha features
– On the spot photograph capture wherever
required
– Information on schemes and procedures
– Application forms available
– Provision of on the spot delivery of services in
cases where verification can be ensured based on
the data available in the databases
– Implemented in all 17 DC offices and 54 SDM
offices of Punjab

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Q : Why Suwidha succeeded?
• Government process re-engineering
– Increased accountability
– Power through information
– Ease of access
– Localization
• http://suwidha.nic.in

23. Future Scopes
• To make E-Governance more efficient and
powerful, two technologies can be boon to it.
These technologies are Open Source
Software and Cloud Computing.

24. Open Source System in E- Governance
• Open Source Software (OSS) is software
made available in both source code and
binary form, under a license which allows
users to freely use, modify and redistribute
the software without the need to pay
royalties to the original software author

25. Open Source System in E- Governance

26. Cloud Computing in E- Governance
• Cloud computing allows computer e-governance
users to conveniently rent access to fully featured
applications. Cloud computing also provides
software development and deployment
environments, and computing infrastructure assets
such as network-accessible data storage and
processing model

27. Cloud Computing in E- Governance

28. Conclusion

29. National Portal of E-Governance

30. AKSHAYA in Kerala

31. My Government

32. Metropolitan Transport Corporation
(Chennai) Ltd.

33. Odisha State Disaster Management
Authority