DENISE GARCIA
7523 Chalk Hill, Missouri City TX 77459
(713) 550-7537 / dgarcia2271@gmail.com
SUMMARY
I am currently seeking a position within your organization. I am a pro-active individual, demonstrating a high level of
initiative, with extensive experience in sales, management, marketing and promotion. I am highly skilled in
professional client presentations and product knowledge. I welcome new challenges with the problem solving ability
and the motivation necessary for success. I have superior conceptual skills with the ability to interpret and resolve
complex issues. I have implemented winning strategies with proven success with strong organizational and
interpersonal skills. I am a firm believer of a team concept which emphasizes optimum performance for all and
produce a significant contribution to earnings.
PROFESSIONAL EXPERIENCE
MULTI BRANCH BANKER December 2013-Present
Capital One Bank/Houston, TX
 Accountable for maximizing sales, achieving highest customer satisfaction and achieving over 120% to sales goals
 Hold small business networking events on perspective clients and increase book of business by 25%
 Make small business calls with small business bankers and commercial bankers to attract new clients and service
existing clients
 Develop and deepen relationships by assisting existing clients and developing new clientele
 Responsible for referring customers to other lines of business such as investments, private banking, small business,
commercial banking and mortgage banking
 Ensure all audit and security policies and procedures are followed in accordance to bank policies and Federal
regulations
PERSONAL BANKER August 2008-September 2012
J P Morgan Chase Bank/Houston, TX
 Responsible for exceeding sales, service and operations goals set by District
 Established credibility and rapport to assist clients form a financial relationship with Chase Bank
 Conducted needs assessments to better understand clients needs and recommend products and solutions based on
findings
 Assisted senior clientele in financial freedom initiatives to help transition them into retirement
 Worked closely with wealth and private banking group and received award for highest wealth referral month over
month in 2010 and 2011
REGIONAL ACCOUNT MANAGER December 2005-April 2008
Movida Communications/Fresno, TX
 Responsible for sales, service and operations in TX covering Lubbock, Odessa and Amarillo areas
 Made sales presentations to potential small business clients to increase book of business by 19% and to retain
existing clients
 Conducted sales trainings for associates to increase product knowledge and help them maximize sales to goals
 Conducted weekly accountability meetings to ensure team members were on pace to exceed goals
 Responsible for new product launch and pilot programs that was later implemented within entire company footprint
 Did event planning for sales and marketing events to attract and increase clientele
 Made additional business development efforts by attending networking events and building strategic partnerships
EDUCATION
Associates of Arts in Business Management
VOLUNTEER EXPERIENCE
Volunteer in Women’s Ministry and Youth Bible Study at St. Angelica Merci since 2011
REFERENCES
Available upon request