![2 Agenda The Tri Family The Tri Culture Top 10 priorities CIO in 2010 From business priorities to IT Operational Excellence Tri ICT ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Similar to IT Operational Excellence: Streamline Operations & Reduce Costs
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IT Operational Excellence: Streamline Operations & Reduce Costs
- 1. IT Operational Excellence Serving Clients Better Tri ICT BeLux
- 3. Services
- 4. Mission
- 5. PhilosophyCustomer Cases Questions & Answers
- 6. The Tri Family 3 Parklane TriFinance Holding Tri ICT Holding
- 13. The Tri Culture 6 CoachingMentoring People Centric
- 14. The Tri Culture 7 Practitioner CoachingMentoring People Centric Common Sense Pragmatic Hands-on
- 15. The Tri Culture 8 Practitioner CoachingMentoring People Centric Common Sense Pragmatic Hands-on Result-orientedSolutions Eye-to-eye One Thing More Customer minded
- 16. Gartner: CIO Survey 2010* Gartner EXP’s CIO survey findings show that business expectations and CIO strategies appear stable, with a continued focus on business process improvement, cost reduction and analytics Top 10 Business priorities: Business process improvement Reducing enterprise costs Increase the use of information / analytics Improving enterprise workforce effectiveness Attracting and retaining new customers Managing change initiatives Creating new products or services (innovation) Targeting customers and markets more effectively Consolidating business operations Expanding current customer relationships 9 * Source: Gartner EXP (January 2010)
- 17. 10 SIM: 2010’s Top Ten Priorities of CIOs* Society for Information Management: “For the second year running, business productivity and cost reductionis the No. 1 concern of CIOs Top 10 priorities 1. Business productivity and cost reduction 2. IT/Business alignment 3. Agility and speed to market 4. Business process re-engineering 5. IT cost reduction 6. IT reliability and efficiency 7. IT strategic planning 8. Revenue-generating IT innovations 9. Security and privacy 10. CIO leadership role * The Society for Information Management (SIM) surveyed CIOs and IT executive leaders about their top priorities for 2010
- 19. Configuration & Release Management
- 20. Process & Service Improvement
- 21. Compliance, Risk & IT Audit
- 22. Service & Demand Management
- 24. Contract & Supplier Management
- 25. Content & Knowledge Management
- 26. Asset & License Management
- 27. Performance & Capacity Management
- 28. Security & Access Management
- 29. Customers
- 30. Organization
- 31. Processes
- 32. People
- 33. Technology
- 34. Business productivity and cost reduction
- 36. Agility and speed to market
- 39. IT reliability and efficiency2/3 of the total IT spending is associated with Going Concern
- 40. Tri ICT area’s of expertise 12 ICT Optimization Enterprise Application Systems Enterprise Decision Systems Continuous improvement : ITIL / Lean / Six Sigma / ASL / BiSL / CobiT / Prince2 / CISA / TOGAF …
- 42. Process & Service Improvement
- 43. Incident & Problem Management
- 44. Configuration & Release Management
- 45. Service & Demand Management
- 46. Asset, License & Release Management
- 47. Contract & Supplier Management
- 49. Performance & Capacity Management
- 50. Security & Access Management
- 51. Content & Knowledge ManagementContinuous improvement : ITIL / Lean / Six Sigma / ASL / BiSL / CobiT / Prince2 / CISA / TOGAF …
- 58. Input AutomationICT Optimization Enterprise Applications Systems Enterprise Decision Systems Continuous improvement : ITIL / Lean / Six Sigma / ASL / BiSL / CobiT / Prince2 / CISA / TOGAF …
- 61. BI Solutions & Tools
- 62. ETL Design
- 63. KPI, BSCEnterprise Application Systems Enterprise Decision Systems Continuous improvement : ITIL / Lean / Six Sigma / ASL / BiSL / CobiT / Prince2 / CISA / TOGAF … Tri ICT area’s of expertise
- 65. Driving efficiency in the IT processes and organisation (ITIL, Lean, BPM)
- 66. Driving to compliance, minimizing risks and helping to reach de desired maturity level
- 67. Analysing and optimizing the IT Architecture
- 68. Analysing and optimizing the IT Service Management Systems
- 69. Creating, implementing and improving reporting systems
- 71. Example Quick Scan The Quick Scan answers questions like: When was your last outage and what were the consequences? Which incidents take how much time to resolve and how can this time be reduced? What kind of SLA’s has your organization agreed on and what is the status of execution? Which infrastructure costs can be allocated to which department? … 18
- 72. 19 Tri ICT Mission The Mission of Tri ICT is to deliver high value IT services in a hands-on and pragmatic way. Tri ICT helps your organization to improve the quality and efficiency of the present IT operation. The result is cost control and an increase of quality and control of your internal ICT services
- 73. Tri ICT Philosophy – building blocks our experienced internal team with operational experience in IT Service Management serves two clients: our customer and the professional Basecamp to deliver high value IT services in a hands-on and pragmatic way. We deliver results. Service Approach our approach to increase knowledge and skills on IT and personal level by means of coaching, mentoring and the right assignments
- 74. A GROUP WITH STRONG CASE STUDIES ... 21 ICT retail & logistics industry pharma & chemical
- 75. A GROUP WITH STRONG CASE STUDIES ... telecom government fin. services automotive 22
- 76. CONTACT 23 Dany Donnen0475/44 87 75dany.donnen@tri-ict.be Alain Delvaux0496/57 13 62alain.delvaux@tri-ict.be Belgium Tri ICTAntwerpen Frankrijklei 119 2000 Antwerpen Tri ICTBrussels Keiberg Excelsiorlaan 4b 1930 Zaventem Tri ICTGent Sluispark Verlorenbroodstraat 120 9820 Merelbeke The Netherlands Barbara Strozzilaan 300, 1083 HN Amsterdam www.tri-ict.be