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Building High-Gravity
           Distributed Teams


Derek W. Wade
dwade@kumido.com   www.kumido.com

          @derekwwade
Experiment: Ask Your Tweeps



         Recommendations and reasons for good but simple wiki?
         Need answers in 30 minutes!
         Please use this tag: #hgadt
         Thanks!

                                       Use conference
                                      hashtag if it exists!




2010 Kumido Adaptive Strategies LLC                           www.kumido.com
The Dimensions of Distribution
                                                                        Fragmented
                    Weak                                                   Team




                                                           ion
          Gravity



                                                        ut
                                                  rib
                                            D ist
                    Strong




        Unified
            Team                      Low                        High
                                            Separation

2010 Kumido Adaptive Strategies LLC                                          www.kumido.com
X Dimension: Separation
                          “distance” between Team members

                                                                                   G
                                                                             pro eogr
                                                                                 xim aph
                                                                             Als     ity     ica
      ๏ Fully colocated, local tools, same culture                              o cu , tim l,
                                                                                     l        e
                                                                                exp ture, s zone
                ๏ On-site, but not co-located                                       erie
                                                                                         nce kill,
                            ๏ 2 colocated teams working remotely from each other
                                      ๏ Colocated teamlets of 2-3 people
                                         working remotely from other teamlets

                                               ๏ Fully separated team
                                                  (e.g. each person physically distant from the other)




    Low
                                             Separation                                              High


2010 Kumido Adaptive Strategies LLC                                                               www.kumido.com
Minimal Separation…                Maximum Separation




                     Ideal Agile             “Real” Agile
                     therefore
   Minimal Structure…        Maximum Structure?


2010 Kumido Adaptive Strategies LLC                         www.kumido.com
Communication Model


          Sender’s                        Transmitted              Received
                               Sender                   Receiver
         Knowledge                          Message                Message




           Received                       Transmitted               Sender’s
                               Receiver                  Sender
           Message                          Message                Knowledge
                                                                                  on
                                                                             s ing ocus
                                                                        Focu n = f
                                                                             io
                                                                         arat model
                                                                      Sep this
                                                                         on


2010 Kumido Adaptive Strategies LLC                                            www.kumido.com
Distributed Team Simulation (I)


                 “Low-Fidelity...”

                                                                 gfkpoker.com




                                      “System” = Total Score
                          “Components” = Poker hands
                                        “Email” = notes passed


2010 Kumido Adaptive Strategies LLC                                   www.kumido.com
Sim (I)
                                      POKER HANDS

             5 of a kind                                         = 4 pts

                                                                 = 3 pts


                                                                 = 2 pts

                                                                 = 1 pt
                                           freemoneypoker.info




2010 Kumido Adaptive Strategies LLC                                        www.kumido.com
Sim (I)
                                      RULES OF PLAY
        •      Players trade cards at your table to make good poker
               hands.
        •      If Players want to trade cards with another table, you have
               to write a message, and ask your Dealer to trade for you.
             •      Players may not pass notes to , show cards to, or ask to see, cards at
                    another table. Info via the Dealer only.
             •      If Players want a card from another table, they must give up one of
                    theirs.
        •      You make points according to what hands are at your table at
               end of game
        •      “Whole-team scoring:” the only score that counts is the
               total score of the room!

2010 Kumido Adaptive Strategies LLC                                                  www.kumido.com
Sim (I)
                                      TEAM ROLES

          Players
              • Trade cards at table to make best hands
              • Ask Dealer to trade cards with other tables
              • Keep score for their table!
          Dealer
              • Gets cards for their table at start of game
              • Handles all card exchanges between tables
2010 Kumido Adaptive Strategies LLC                           www.kumido.com
Sim (I)
                                      DEBRIEF

             Without drastically changing the rules...
                • What would help?
                • What problems would still remain?



2010 Kumido Adaptive Strategies LLC                      www.kumido.com
The Dimensions of Distribution
                                                                        Fragmented
                    Weak                                                   Team




                                                           ion
          Gravity



                                                        ut
                                                  rib
                                            D ist
                    Strong




        Unified
            Team                      Low                        High
                                            Separation

2010 Kumido Adaptive Strategies LLC                                          www.kumido.com
Gravity                     Use the Dimensions!



                         e.g. weak product owner               e.g. Sim (I)




                               e.g. Ideal Agile            e.g. “Real” Agile



                                                  Separation
2010 Kumido Adaptive Strategies LLC                                            www.kumido.com
Y Dimension: Gravity
                       anything which increases the team’s focus

                                           • Existing work product
                                           • Clear architecture
                                           • Stable technology platform
                                           • Strong Product Owner
                                           • Team Vision
                                           • Mission (are there “secret missions?)

            Smells…
            • How often does the Team talk?
            • Is their effort/output visible?


                                      Do they learn??
2010 Kumido Adaptive Strategies LLC                                          www.kumido.com
Big Attractor: Alternative to Comm


                Sender’s                         Transmitted              Received
                                      Sender                   Receiver
               Knowledge                           Message                Message




                 Received                        Transmitted               Sender’s
                                      Receiver                  Sender
                 Message                           Message                Knowledge




2010 Kumido Adaptive Strategies LLC                                                   www.kumido.com
“WorkScapes*”
                                                      Tec
                                                  “off hnol
                                                      loa      o
                                                          d c gy he
                                                             ogn       lps
                                                                 itio
                                                                      n”
                                                                         **




        A                                           B


                                                 * Cross, 2010      ** Dror, 2008
2010 Kumido Adaptive Strategies LLC                                    www.kumido.com
Distributed Team Simulation (II)




  misseddrawpoker.com




                                      A   B

2010 Kumido Adaptive Strategies LLC       www.kumido.com
Sim (II)
                                      RULES / ROLES
         •      Players may not talk to other teams about the
                cards, can only move them. Players may talk among
                their team.
         •      Anyone may move any card, at any time, except:
         •      Breaking an existing hand:
              •      Players must ask the Dealer for the team
              •      Point to card you want: “may I?”
              •      Only Dealers may allow breaking an existing hand

2010 Kumido Adaptive Strategies LLC                               www.kumido.com
Sim (II)
                                      DEBRIEF

                • What worked?
             Without drastically changing the rules...
                • What would help?
                • What problems might still remain?
                • How could you improve them?

2010 Kumido Adaptive Strategies LLC                      www.kumido.com
eWorkScapes




2010 Kumido Adaptive Strategies LLC                 www.kumido.com
eWorkScape: Wiki Backlog




2010 Kumido Adaptive Strategies LLC           www.kumido.com
eWorkScape: Shared Writing
Retrospectives (webcast, gdocs):
  • Provide doc structure, but
       let the team fill in
    • Team is able to “just talk”
    • Anyone can capture items as
       they are heard
    • Visible to all, live!


    “Retrospective using communication tools
     is like having sex by phone”  -- @xpinjection




2010 Kumido Adaptive Strategies LLC                  www.kumido.com
eWorkScape: “Conversation Room”

Just like “babble” in a war room:
   • Always-on
   • No annoying notifications
   • Has a history
   • Broadcast, not point-cast


   “I store my knowledge in my friends.”



2010 Kumido Adaptive Strategies LLC        www.kumido.com
Thank You!
                        (now what next?)

1. Don’t just try to reduce
   Separation... increase Gravity!
2. Sniff out and beware
   “communication models”
3. Evaluate tools according to how      Derek W. Wade
   they help create Gravity             dwade@kumido.com   www.kumido.com


4. Create eWorkScapes                              @derekwwade
5. Leverage Social Learning



                               Let’s see what
                               our Tweeps said!

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Building High-Gravity Distributed Teams

  • 1. Building High-Gravity Distributed Teams Derek W. Wade dwade@kumido.com www.kumido.com @derekwwade
  • 2. Experiment: Ask Your Tweeps Recommendations and reasons for good but simple wiki? Need answers in 30 minutes! Please use this tag: #hgadt Thanks! Use conference hashtag if it exists! 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 3. The Dimensions of Distribution Fragmented Weak Team ion Gravity ut rib D ist Strong Unified Team Low High Separation 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 4. X Dimension: Separation “distance” between Team members G pro eogr xim aph Als ity ica ๏ Fully colocated, local tools, same culture o cu , tim l, l e exp ture, s zone ๏ On-site, but not co-located erie nce kill, ๏ 2 colocated teams working remotely from each other ๏ Colocated teamlets of 2-3 people working remotely from other teamlets ๏ Fully separated team (e.g. each person physically distant from the other) Low Separation High 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 5. Minimal Separation… Maximum Separation Ideal Agile “Real” Agile therefore Minimal Structure… Maximum Structure? 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 6. Communication Model Sender’s Transmitted Received Sender Receiver Knowledge Message Message Received Transmitted Sender’s Receiver Sender Message Message Knowledge on s ing ocus Focu n = f io arat model Sep this on 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 7. Distributed Team Simulation (I) “Low-Fidelity...” gfkpoker.com “System” = Total Score “Components” = Poker hands “Email” = notes passed 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 8. Sim (I) POKER HANDS 5 of a kind = 4 pts = 3 pts = 2 pts = 1 pt freemoneypoker.info 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 9. Sim (I) RULES OF PLAY • Players trade cards at your table to make good poker hands. • If Players want to trade cards with another table, you have to write a message, and ask your Dealer to trade for you. • Players may not pass notes to , show cards to, or ask to see, cards at another table. Info via the Dealer only. • If Players want a card from another table, they must give up one of theirs. • You make points according to what hands are at your table at end of game • “Whole-team scoring:” the only score that counts is the total score of the room! 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 10. Sim (I) TEAM ROLES Players • Trade cards at table to make best hands • Ask Dealer to trade cards with other tables • Keep score for their table! Dealer • Gets cards for their table at start of game • Handles all card exchanges between tables 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 11. Sim (I) DEBRIEF Without drastically changing the rules... • What would help? • What problems would still remain? 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 12. The Dimensions of Distribution Fragmented Weak Team ion Gravity ut rib D ist Strong Unified Team Low High Separation 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 13. Gravity Use the Dimensions! e.g. weak product owner e.g. Sim (I) e.g. Ideal Agile e.g. “Real” Agile Separation 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 14. Y Dimension: Gravity anything which increases the team’s focus • Existing work product • Clear architecture • Stable technology platform • Strong Product Owner • Team Vision • Mission (are there “secret missions?) Smells… • How often does the Team talk? • Is their effort/output visible? Do they learn?? 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 15. Big Attractor: Alternative to Comm Sender’s Transmitted Received Sender Receiver Knowledge Message Message Received Transmitted Sender’s Receiver Sender Message Message Knowledge 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 16. “WorkScapes*” Tec “off hnol loa o d c gy he ogn lps itio n” ** A B * Cross, 2010 ** Dror, 2008 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 17. Distributed Team Simulation (II) misseddrawpoker.com A B 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 18. Sim (II) RULES / ROLES • Players may not talk to other teams about the cards, can only move them. Players may talk among their team. • Anyone may move any card, at any time, except: • Breaking an existing hand: • Players must ask the Dealer for the team • Point to card you want: “may I?” • Only Dealers may allow breaking an existing hand 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 19. Sim (II) DEBRIEF • What worked? Without drastically changing the rules... • What would help? • What problems might still remain? • How could you improve them? 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 20. eWorkScapes 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 21. eWorkScape: Wiki Backlog 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 22. eWorkScape: Shared Writing Retrospectives (webcast, gdocs): • Provide doc structure, but let the team fill in • Team is able to “just talk” • Anyone can capture items as they are heard • Visible to all, live! “Retrospective using communication tools is like having sex by phone” -- @xpinjection 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 23. eWorkScape: “Conversation Room” Just like “babble” in a war room: • Always-on • No annoying notifications • Has a history • Broadcast, not point-cast “I store my knowledge in my friends.” 2010 Kumido Adaptive Strategies LLC www.kumido.com
  • 24. Thank You! (now what next?) 1. Don’t just try to reduce Separation... increase Gravity! 2. Sniff out and beware “communication models” 3. Evaluate tools according to how Derek W. Wade they help create Gravity dwade@kumido.com www.kumido.com 4. Create eWorkScapes @derekwwade 5. Leverage Social Learning Let’s see what our Tweeps said!