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- 1. Cisco IP Interoperability and Collaboration System April 18, 2012 © 2011 Cisco and/or its affiliates. All rights reserved. 1
- 2. Early warning tools, Safeguard continuity and employees, citizens, situation response property, and assets plans Coordinate, real-time Enable instant communication notification of security during emergencies breaches and threats Determine scope of incident and next actions © 2011 Cisco and/or its affiliates. All rights reserved. 2
- 3. • Complements Video Surveillance and Access Control with integrated rich media collaboration • Complements Unified Communications by enabling radio integration and beyond • Takes advantage of newer innovative technologies and applications such as media sharing and push to talk from a smart phone. • Deployable today Cost effective Supports major radio vendors Low operating costs Flexible Cisco Systems – the network enables it all Connect, Communicate and Collaborate © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 3
- 4. • IPICS Overview • IPICS Architecture • Radio Interoperability • IPICS Server Operational Views Policy Engine • Interface IPICS Dispatch Console IP Phone Client Incidents Mobile Client • Use Case © 2011 Cisco and/or its affiliates. All rights reserved. 4
- 6. Fusion Center or EOC Digital Signage EMS Mobile Command Fire Dept Assets Subscriptions IPICS Server Publish Assets Subscribe to Assets Pooled Assets LMR VHF/UHF/Nextel Unified Dispatch Console Mobile Client Video Surveillance Communications PTT Radios © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 6
- 7. • Unified Command & Control Unified Command and Control • Converges Communications • Mobility and Rich Media Video & • Situational Awareness IP Network Data iPhone PTT & Mobile • Collaboration Video Telephony Wide Area Any Device Radio Any Network Mobile Mobile Broadband Phones Wireless Any Organization Any Media Mobile Data and Incident Area Network Local or Tactical Site Mobile Incident Command © 2011 Cisco and/or its affiliates. All rights reserved. 7
- 8. Threat Threat Threat Detection Monitoring Response Rich Rich Media Media • Dispatch Console • Radio • IP Dispatch Console P25 •Cameras • Video Surveillance • Notification • Alarms • Access Control • Collaboration • Sensors • Intrusion Detection, etc. Tetra © 2011 Cisco and/or its affiliates. All rights reserved. 8
- 9. Detection and Monitoring Response Cisco IPICS Dispatch Console © 2011 Cisco and/or its affiliates. All rights reserved. 9
- 10. • Virtualization – UCS C-Series for IPICS Server, UMS, ISSI-Gateway • Broadens Radio Interop- IPICS ISSI Gateway for P25 • Secure native (end to end encryption) and proxied P25 talkgroups • Media Mixing outside of Router via Unified Media Service • Audio High Availability through UMS HA • LDAP Authentication- Active Directory Integration • Local language support for Unicode and Double Byte Characters • Increase dialer from 2 to 10 lines • US Government CAC/PIV single sign, STIG security certification • Bulk download of user parameters, USB recovery, splash screen, joystick support, enhanced logging support, © 2011 Cisco and/or its affiliates. All rights reserved. 10
- 12. P25 & Tetra Radio Systems Nextel PTT Mobile Phones Phones Analog Trunking Radio Systems Telephony IP Network Networks Analog Conventional Systems Messaging/ Unified Paging Communications Integration Across Radio Interoperability Interoperability to Telephony Systems to PCs & IP Phones and Notification Systems © 2011 Cisco and/or its affiliates. All rights reserved. 12
- 13. P25 ISSI IP Dispatch IPICS Server Gateway/UMS Mobile IP Phone Console Software Software Client App PTT App Cisco IPICS Software Secure Medianet-enabled IP Network Physical Security Hardware Multiservices Platform LMR Gateway P25 ISSI Unified Media IPICS Server Gateway Service 4–24 TB 2 RU Server- 1RU, 2RU Server 2RU Server- Audio Mixing Administration Flexible Storage P25/VHF/UHF P25 Encryption/Encoding Optional HA Management/Storage PTT Radios Optional HA © 2011 Cisco and/or its affiliates. All rights reserved. 13
- 15. Lack of Situational Awareness Parallel Networks Radio outages Restricted Radio coverage “Arrive and Report” model Serial Operating environment © 2011 Cisco and/or its affiliates. All rights reserved. 15
- 16. IPICS 4.0 IPICS IP Phone PTT App 2W/4W Audio LAN/ WAN Serial Control IPICS Land Mobile IP Dispatch Router Donor Mobile Console Gateway Radio Radio System Client IPICS IP IPICS 4.5 •Direct IP Connection Phone •End to end encryption PTT App •Dispatch priority LAN/ WAN IPICS IP Dispatch Unified Mobile ISSI Gateway Console Media Service P25 Radio Client System © 2011 Cisco and/or its affiliates. All rights reserved. 16
- 17. • Open Standard TIA-102 P25 interface (Multisystem) (Multi-system) for APCO P25 Land Mobile Radio IP Dispatch IP Dispatch Console Console interoperability between RF subsystems (RFSS) using the Inter-RF Subsystem Interface (ISSI) • Secure communications across P25 radio sub-systems, radio frequency ISSI bands, and coverage areas Network Network 1 2 • Secure roaming, coordination with group calls monitored by multi-system dispatch Talk Talk Talk Group 5 • Improved effectiveness and unified Group 5 Group 2 command and control across networks and operations (P25, future Tetra, LTE) Talk Group 2 © 2011 Cisco and/or its affiliates. All rights reserved. 17
- 18. © 2011 Cisco and/or its affiliates. All rights reserved. 18
- 19. Interfaces with Motorola: - Smartnet, SmartZone, Astro © 2011 Cisco and/or its affiliates. All rights reserved. 19
- 20. Interfaces with Sprint/Nextel radio systems: - Push to talk over public radio network © 2011 Cisco and/or its affiliates. All rights reserved. 20
- 22. Cisco Unified Cisco IPICS Server Media Service and Policy Engine Server Ops Policy Admin Views Engine Console Secure P25 VoIP Network Network P25 ISSI GW VoIP LMR GW Cisco IPICS Cisco IPICS Cisco IP Phones Unified VHF/UHF/Nextel Dispatch Console Mobile Client w/ PTT Services Communications PTT Radios © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 22
- 23. Cornerstone of the complete Cisco IPICS system Web-based Server providing an Incident Management Console Coordination of all IPICS resources: Endpoints Dispatch Console Mobile Client IP Phone Client Gateways Land Mobile Radio Gateway VoIP Gateways Channels, Virtual Talk Groups, Users Other IPICS Components Operations Views Policy Engine Media Resources High Availability Web Services API Intelligent resource management application that orchestrates resources, media and information © 2011 Cisco and/or its affiliates. All rights reserved. 23
- 24. • Splits a single IPICS Server into multiple logical secure servers • Logical and secure IPICS segmentation for visibility, access and management of resources based on ownership boundaries • Facilitate the authorized sharing of resources across ownership boundaries • Sharing based upon a Virtual Talk Group Only available from Cisco, only with Cisco IPICS © 2011 Cisco and/or its affiliates. All rights reserved. 24
- 25. Enhanced policy-based application platform to streamline operations Create, edit, and manage interoperability and notification policies Allows ad hoc or time-based policy triggers Policies activate a series of actions for example to notify first responders and join them into a push-to talk conference Enables dial-in and dial-out into PTT radio channels (PSTN and cell integration) Enables direct-dial feature for the Cisco IPICS IDC Integrates text messaging and two- way voice notification Customizable by CA Advanced Services or select partners Flexible policy-based applications to automate the most demanding public safety SOPs © 2011 Cisco and/or its affiliates. All rights reserved. 25
- 26. Triggers Actions Create VTG CAP Message VTG Notification Dial-In IPICS Dial-Out, Email, SMS Notification Time Based Policy IP Phone Text Notification Direct HTTP Engine Mass Notification Multicast Notification Advanced Application Examples • Trigger: Accident w/injuries Action: Activate VTG, add channels and send notification of emergency • Trigger: Security event at a University Action: Priority notification to first responders via phone and radio Action: Notification to second responders via phone, page, text and IM © 2011 Cisco and/or its affiliates. All rights reserved. 26
- 27. • Enforces talk group membership • Mixes audio from multicast and SIP streams • Broadcasts audio/media throughout system • Proxy mixing for resource constrained end points • G.711 and G.729 transcoding • Allows smart phones, IP phones, and remote clients to join virtual talk groups • High Availability Options Scalable virtual communications platform only from Cisco © 2011 Cisco and/or its affiliates. All rights reserved. 27
- 28. © 2011 Cisco and/or its affiliates. All rights reserved. 28
- 29. • Encodes/Decodes P25 audio • Add subscribers to talk groups • Sends/Receives P25 affiliated talk group traffic • Supports P25 Radio Signaling Group Calls, Individual Calls, Call Alert, Radio Check, Radio Detach, Inhibit/Unhibit, Radio Unit Monitor, Short Message, Status • Encrypts/Decrypts P25 audio • Passes Native Encrypted audio between dispatchers and P25 network Scalable virtual P25 platform only from Cisco © 2011 Cisco and/or its affiliates. All rights reserved. 29
- 30. © 2011 Cisco and/or its affiliates. All rights reserved. 30
- 32. Integrated Video, VTG, Policy Radio Interoperability Virtual Talk Groups -Multiple Channels, Users, Phones Simple Patch Integrated P25 Supplemental 10 Line Telephony © 2011 Cisco and/or its affiliates. All rights reserved. Radio Services Client 32
- 33. Dispatch Console for PC users Allows PC users to perform radio dispatch enabling PTT communication from office or remote locations Integrates IP-Phone for incoming/outgoing calls Provides simple patch capabilities Extends dispatcher ability to share live/stored video, pictures IPICS Dispatch Console and text with field Extends to PC users radio dispatch capabilities previously reserved for hardwired dispatch consoles © 2011 Cisco and/or its affiliates. All rights reserved. 33
- 34. • Feature rich supporting major dispatch functions •100s of configured channels, 50 active channels •Channels select and unselect •Programmable alert tones •Channel and telephony patch with loop prevention •Voice replay for playback of buffered audio with audio save option •Emergency acknowledge and clear •Multi-select and All Talk •Integrated IP-Phone and VTG mgmt •Integrated policy execution © 2011 Cisco and/or its affiliates. All rights reserved. 34
- 35. • Multiple user interfaces for user flexibility Light and dark options Always on top option Multiple configurations from basic to full featured • Multiple user options to customize console operations Per console and per channel volume control Per console and per channel mute Four configurable audio choices Multi-select All talk © 2011 Cisco and/or its affiliates. All rights reserved. 35
- 36. • Rich Media Collaboration Create secure collaborative session between dispatch and responders in the field •common PTT talkgroup between radios, phones, PCs and cell phones •share live/stored videos, pictures, maps, documents and status •Archive incident information for later case management © 2011 Cisco and/or its affiliates. All rights reserved. 36
- 37. Feature IDC Silver IDC Platinum Basic Push to Talk Select / Unselect / Deselect Channel DTMF, Confirmation, and Paging Tones Channel Patch Channel Audio Playback Serial and Tone Control Radio Channel and Console Volume Control & Mute Instant Transmit Multi-Select and All Talk Network Status Emergency Alerts / Acknowledge Transmission Times Policy Activation Third Party Recorder Support Incident View Incident Management Integrated Telephony Client Telephone to Channel Patch Virtual Talkgroup Management © 2011 Cisco and/or its affiliates. All rights reserved. 37
- 38. Cisco IPICS XML IP-Phone Client Push-to-Talk service for Cisco Unified IP Phones • Secure access to radio PTT talkgroups and channels from anywhere in the UC network • Available on a wide range of IP-phones including wireline and WiFi IP-phones • Intuitive user interface with smooth transition between telephony and radio communications Phone users can now respond to incidents or emergencies, boosting responsiveness and operational effectiveness © 2011 Cisco and/or its affiliates. All rights reserved. 38
- 39. Mobile phone application for responders in the field View: incidents status journal media (video, pictures, etc.) Add: status updates media (video, pictures, etc.) PTT w/radio interoperability Secure access to media 3G, 4G/LTE and WiFi support IPICS Mobile Client Puts mobile rich media incident collaboration into the hands of the responder in the field © 2011 Cisco and/or its affiliates. All rights reserved. 39
- 40. Cisco IPICS Mobile Client (cont.) View assigned View available media choices within incidents an incident © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
- 41. Cisco IPICS Mobile Client (cont.) View live video Participate in PTT Add media to within incident session with radios incident © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
- 42. Use Case IPICS has been shipping since 2004 from Cisco Over 400 IPICS systems are installed all over the world!
- 43. International Truck DuraStar 4300 Chassis • own power, HVAC, and network connectivity. • 1.8 meter satellite dish / 3 megabit uplink. Call Manager for Telephone Telepresence IPICS © 2011 Cisco and/or its affiliates. All rights reserved. 43
- 44. RTP Operations Center (1 of 4 WW centers) • 2 people on duty 24/7 to monitor: U.S. east of Mississippi, Canada and SA 105 sites 15,000 employees 700 cameras IPICS: • Enables effective response to over 150 events and 40 “Life Threatening” events per year • Improves coordination with local fire, police, EMS agencies, and Cisco internal departments • Enables location independent dispatch and control of security and ERT resources • Reduces cost of operations avoiding leased line costs • Delivers radio push to talk services to IP Phones and Desktops © 2011 Cisco and/or its affiliates. All rights reserved. 44
- 45. • Simplifies Process: Brings together multiple dispatch controls into single platform (phone, radio, video, text) • Leverage the Network to reduce costs: Use IP phones and existing IP network to reduce operational costs. No more proprietary communications or remote interfaces. • Dispatch Mobility: IDC moves with the user versus old world dispatch console stays where it is installed • One Click Collaboration and Notification: The IPICS policy engine allows disaster and incident preplanning to simplify operations when there’s an emergency • Radio Interoperability and Rich Media: IDC built on IPICS technology and supports multi-agency audio and rich media collaboration versus old world dispatch console locked to fixed radio channels/talkgroups • Differentiation: Incident with live/stored video, pictures, journal, etc VoIP PTT, Mobile Client, and dial in/dial out PTT capability Integrated Policy Engine • Incident and Policy Engine Application Programming Interface (API) for CAD and PSIM integration © 2011 Cisco and/or its affiliates. All rights reserved. 45
- 46. Thank you. www.cisco.com/go/physec
Notas del editor
- First of all IPICS can be used as an IP dispatch console providing unified command and controlIPICS uses standard networking equipment to converge disparate systems onto the IP network. This reduces costs, increases reliability, and allows for better management of the communications system.Beyond the traditional push to talk voice applications, IPICS provides mobility and secure rich media sharing using common iPhones or Android based devices. Using the IPICS incident framework and policy engine the right resources can automatically be notified when a situation aries.A picture says a 1000 words. IPICS truly enables any device, any network, and any organization and any media to collaborate together.
- Today, operations center collecting a lot of rich media from video surveillance, access control alarms, emergency calls, and intrusion sensors to help identify an incident requiring response. However, once a threat incident is identified, the only tool they have to communicate with the field is a dispatch console – which is audio only, primarily to UHF/VHF radios. A lot of information is lost from a video of a suspect to a description of the suspect over a radio.That is why Cisco has put a target on the dispatch console. IPICS already extends radio channels to IP-Phones, cell-phones and PCs (all devices capable of richer media). By introducing a Cisco IPICS Dispatch Console, we break the wall between monitoring and dispatch empowering the dispatcher to send rich media such as live/stored videos, pictures and text to the field in addition to building audio talkgroups.In addition, we build a collaborative session between dispatcher and field responders allowing anyone to add their own status or media to a talkgroup.
- It starts with audio-only; IPICS allows you to integrate PCs, IP-Phones and cellphones into a radio channel.But video from surveillance, users in the field and tihngs like YouTube are important and captureChild abductionAccident detailsFireCisco Unified Dispatch enable the dispatcher to link important video to a talkgroup, distributing video to rich media devices – radios continue to participate in audio PTT channel only.Additional capabilities:Users can update incident status at any time – status will be distributedUsers can add video/pictures to an incident at any time – it will be distributed to all incident participantsUsers can talk on PTT with integrated audio channel interoperability
- This release broadens the radio interoperability capabilities by allowing communications across the P25 protocol. This is done through the introduction of a ISSI gateway and new end-to-end native P25 communication capabilities from the IPICS Dispatch Console.This release allows features such as TalkerID and radio control over remote connections. This allows the Dispatch Console to play a more powerful radio dispatch role. This is done through the introduction of the Unified Media Services (UMS) platform for IPICSThe SIP-HA feature allows minimization of single-point-of-failure in IPICS deployments by allowing IPICS Dial-in and Dial-out functionality in IPPE to work with multiple SIP providers.UMS High Availability allows redundancy and failover of UMS, thereby minimizing media downtime for VTGs and remote connections, in case there is a failure of a critical media service.The LDAP Authentication feature allows IPICS users to be authenticated against a common Active Directory repositoryThis release supports internationalization of the IPICS Dispatch Console, the Dial Engine prompts and the IP-Phone services. This will include left-to-right support for Arabic and Japanese double-byte character support. We increased the 2 line dialer to 10-line Dialer and includeRedial-support in the IDC. This allows up to 10 active phone patches to be established in the IDC.There are specific DoD-specific features built for specific customers, such as: STIG security certifications, CAC-card support and specific Radio support. These features are customer-specific and supported only by dedicated partners.There is a USB-based disk-recovery option in the IPICS-OS in this release. We are removing support for MCS platforms. But MSP platform support is continued. For loading a large number of users or channels, rather than manually inserting them through the Admin Console, there is an option now to do script-based bulk uploads.There are other minor features, such as a custom splash screen on IDC and Admin Console, Joystick support for IDC input,, enhanced logging support in the IDC, lazy loading of SIP-resources on IDC clients, etc.
- Building upon the IPICS rich media incident management framework, which integrates with a wide range of systems to enable a complete interoperability and collaboration system with an enhanced industry leading IP dispatch console, and mobile client applications. We now have a direct IP connection to radio systems.Cisco’s IPICS consists of software and hardware components that make up the entire solution.The Hardware consists of a Land Mobile Router Cisco’s 2911 router with various interface cards T1/E1/E&M that converts analog audio to packet based audio. These LMR gateways can be put at the mountain top sites or centralized in a communications center.The new IP interface includes a new P25ISSI gateway and a Universal Media Server. The ISSI gateway decodes and decrypts the proxied talk groups on a P25trunking system. It also will encrypt and encode dispatcher or IP phone traffic being sent to the P25 radio network. The Unified Media Servier does the audio mixing combing unicast SIP streams with multicast streams efficiently using the IP network to send and receive audio packets.The IPICS server is the hub of the communications system. It manages all the talk groups, virtual talk groups, incidents, policies, and it securely authenticates each endpoint to the predefined communication resources.IPICS has many software elements. First we have a IPICS Dispatch ConsoleCisco Interoperability and Collaboration System is an incident response application that orchestrates resources, media, and informationEffectively manage communications across distributed radio systems, locations, and networksIPICS software consists ofIPICS Server Software on Multiservices PlatformIPICS Dispatch ConsoleIPICS Mobile ClientLand Mobile Radio GatewaysIP Phone PTT clientsPolicy Engine
- There is a new standard interface for IP interface to radio systems.The current way to interface to radio networks is using donor radios. This interface has limitations such as:Inefficient use of communication channels (more costly)No end to end encryptionNo dispatcher priorityWith the IPICS 4.5 release we have a direct IP connection to P25 radio systems. This has the following benefits:Direction interoperability without the use of donor radiosEfficient channel resource utilization End to end EncryptionDispatcher priorityNote: This is for P25 trunked systems only. We can also mix and match the RMS with the UMS but there are limitations.
- The P25ISSI gateway allows multiple agencies to connect to a shared P25 network. Each agency can roam onto another agencies network. The diagram on the right shows this connectivity and capability.
- IPICS integrates to radio systems in one of two manners. Using a donor radio or using a gateway. The diagram above shows IPICS components, Cisco routing components, Gateways, and donor radios.The IPICS server controls the resources in the system. The IPICS server has a special software module called the Radio Control Resource. The RCS has a protocol that communications with the LMR gateway or the third party gateways. When connecting to donor radios IPICS uses E&M ports from the Cisco LMR Gateway (special card that goes into a Cisco 2811 or 2911 router) directly connecting to a ASYNC port (RS232 port) on a donor radio (control) and to the audio connection (E&M). Once the analog audio is received in the router it is converter to G711/G729RTP media. These packets are sent through a multicast capable communications device.When providing interoperability through the gateway, there is no LMR Gateway involved. The gateway provides the G.711/G.729 conversion using multicast. This gateway has a direct network connection to the radio system.
- The UMS has various functions in the IPICS system.The UMS directly connects local dispatchers into communications using a multicast media stream.The UMS connects remote dispatchers into communications via SIP audio streams and a unicast media streamSmartphone users are authenicated to the IPICS server then connect to the UMS using UnicastIP phone users are connected to the UMS via multicast streamsThe UMS distributes the call load based on a round robin approach. When calls are initiated the IPICS system will share the load between many UMS’s on the system. The UMS also supports High Availability through primary and standby pairs. If the primary server goes down the secondary server automatically takes over.
- Cisco’s ISSI Gateway comprises of two functional parts. The first part operates is the radio controller which manages P25 subscribers allowing for the administration of user and group ID’s for the home and affiliated radio system. This ensures talk group communications while radio users roam away from their home P25 network onto an affiliated P25 network without a console patch. The second functional part is called the Intra Sub System Interface (ISSI). The ISSI allows the IPICS dispatch console, Cisco IP phones, and Cisco’s mobile clients on Apple iPhone or Google Android phones to communicate with multiple P25 systems. Customers are no longer enslaved to a radio manufacturer’s proprietary dispatch solution or proprietary mobile/portable radio’s.Cisco’s P25 solution allows for two modes of communications. The first mode called a proxy mode which encodes/encrypts and decodes/decrypts P25 audio (IMBE) on the gateway. In the proxy mode the ISSI gateway transcodes multicast RTP streams into SIP sending the streams throughout the IP network. The proxy mode allows IP phones, mobile clients and other SIP endpoints to talk with P25 radios. The second mode is called native which allows for end to end encryption of audio. In the native end to end mode the ISSI gateway will route the audio directly to the IPICS dispatch console (IDC) where it encodes/encrypts and decodes/decrypts the P25 audio.TheISSI gateway also works with the P25 signaling through supplemental services. This allows for the following function between the dispatchers and the P25 subscribers:Group CallsIndividual CallEmergency CallsCall Alert Radio CheckRadio DetachRadio Inhibit/Uninhibit, Radio Unit MonitorShort MessageStatus Query
- Overview of our new IPICS dispatch console GUIRadio Interoperability – core IPICS capability. Supports summary area (left column) and details area (middle)Simple patch capabilities – select 2 or more channels and simply hit patchWe have upgraded our telephony client from 2 to 10 lines which integrates with the CUCM supporting incoming/outgoing callsAlso ability to patch active calls into channelIntegrated VTG management and Policy execution. These were things that used to require the admin console. Now they are available from a single screen.Incident and video capabilitiesIncident is a new type of resource allowing dispatcher to create incident, add channels, talkgroups and users into a single incident talkgroup. Then they can add live/stored video, pictures and text to incident making it available to participants with devices capable of handling the richer media. Users with radios will receive audio while people with IPICS Mobile Client will receive audio but also video, pictures and text.P25 Supplemental Radio ServicesThis new feature allows the dispatchers to integrate with supplemental radio services. These services include private calls, group calls, emergency alarms, status messages, radio check, and radio inhibit commands.
- IPICS supports two versions of the IPICS Dispatch Console – Silver and Platinum. The IDC Silver is comparable to the original Push-to-Talk Management Console (PMC) – same price with some added features. The IDC Platinum is the high end product with integrated telephony client, rich media incident management and VTG management capabilities.
- Sequence of screens starting from left hand side and moving to right.First see assigned incidentsSelect Fire Incident and see media choicesSelect live video and see all live video options that are part of fire incident
- Sequence of screen sequence starting from left to rightSelect video and see live video on Mobile ClientAt any time they can touch PTT button which pulls up radio interface providing channel monitoring as well as PTT capabilities.Finally, user may add media – whether text, video or picture. Note, picture and video has option of saved media or link directly to camera and take lhoto or video.When media is added, IPICS Server pulls media into secure web server and distributes secure link to all incident participants with a device capable of viewing the media.
- Cisco IPICS has also been effectively installed in the Cisco NERV truck – providing the communications hub during a major incident such as fire or flood.
- These are benefits list that we have build with customers.Many already sending video via Email and XMPP, performing Text IM, performing radio dispatch and talking on a phone. Cisco delivers an integrated solution – using the talkgroup user groups to send information.