1. Meeting Excellence in Sales Operations, Order Fulfillment, Services Delivery, Program Management
Dhananjay Trishulia
Tel: - +91 9953326496 & 0124-4148366, Email: dhananjay.trishulia@hotmail.com
Rich mix of Sales Operation, Order Fulfillment, Services Delivery, Program Management and Operation Management.
Diversely experienced from cross functional organizations, turnaround and rapid growth, resolving long standing
problems and creating solutions that Improve Operational and Sales efficiency. Leverage expert analysis and insight to
promulgate lean approach and Team empowerment that help organizationa l improvements. Persuasive Communicator,
Accountable and Initiator.
AREAS OF EXPERTISE
Sales Operation Order Fulfillment Services Delivery Program Management
Revenue Assurance Sub Vendor Management Resource Management Business Operation
Revenue Maximization Order Management Customer Management Project Management
Team Building Strategic Planning Process Improvements Exposure to Multi Cultural Working
EXPERIENCE AND ACHIEVEMENTS
Tejas Networks Ltd June’12 – Present
Tejas Networks is a pioneered manufacturer of Packet-Aware Transport Products of varying capacities based on SDH /
SONET Technologies
Dhananjaya Trishulia Tel: - +91 9953326496 Email: dhananjay.trishulia@hotmail.com
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Sr. Manager – Sales Operation / Order Fulfillment:-
 Currently Handling Domestic Sales Operation for the Organization and Project Control ler
 Partnering with Sales Leadership and Sales strategy for Operational enablement of Sales and Service
 Work on Critical success factors to ensure end-to-end integrated planning and execution
 Aligned priorities with driving Sales Growth, Improving Productivity for Sales and Operations through Process
Improvement, Operational Cost optimization along with Revenue Maximization and Operational Excellence.
 Support Projects, including requirement gathering and supporting change, Management and Adoption
 Identify Process & Systems Improvements & Managing Complex change initiatives encompassing Business
Transformation
 Manage with concern Line Managers of Production, Warehouse, Logistics, Accounts Manager, Supply Chain
and Distribution for the smooth flow of Deliverable
 Devise Plans and Improvise the current methods to reduce the Procurement, Production and Transportation
Costs without compromising the Quality Specifi cations
 Translating Customer Requirements into Working Instructions for Delivery, Liaise with project stakeholders on
an ongoing basis, identify potential crises , and devise contingency plans
 Deciding on service level agreements both operationally and for contracted services
 Built and Cultivated Long-Term relationship with Clients
Tejas Networks Ltd January 2011 – June 2012
Tejas Networks is a pioneered manufacturer of Packet-Aware Transport Products of varying capacities based on SDH /
SONET Technologies
Program Manager – Sales / Service
 Achieve Targeted Revenue, Team Monitoring, Monitoring Order Execution & Timely Closure, Adhere
Demand Management, Tracking for Supply, Working closely in Service Delivery & Service Assurance
related to Assigned Project, Single Point for Customer
 Ability to digest and synthesize information from multiple sources and make dispassionate assessments
 Ensuring Customer Satisfaction & Retention
 Track collection record for each Client as per the credit period, Aggressive and Regular Follow Up with
Contactable Cases for Settlement and Recovery, Customer Visit on Cases to close them at Earliest,
Maintain MIS and Concerns of assigned Customer, Trace all skip customers and amount
 Prepare MIS for all Accounts, Demand Management and Tracking, Single Point of Contact (SP oC),
Interaction with Clients to understand their Requirements and Problems and assisting them in Decision
making on proposed solutions Manage customer expectations by providing timely reports and solutions to
their needs
 Relationship Management / Liaison with Govt. Authorities / Departments

2. Meeting Excellence in Sales Operations, Order Fulfillment, Services Delivery, Program Management
Tellabs India Pvt Ltd July 2007 – January 2011
Tellabs is the pioneer manufacturer of Various Optical Transport Products based on DWDM, SDH ROADM & ASON
Technologies with the presence worldwide as well as Geographical Customer Base.
Dhananjaya Trishulia Tel: - +91 9953326496 Email: dhananjay.trishulia@hotmail.com
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Asstt. Manager – Services Delivery
 Manage the Performance of Services to Clients as per Contract and ensure that the Service Levels are achieved
 Ensure Quality and Profitable Services are performed to the agreed SLA, Ensure that Systems, Processes and
Methodologies to effective monitoring, control and support of Service Delivery, Attend Client Service Review
Meetings, Service Improvements, Quality and Processes, Facilitate Workshops and Training Courses
 Identify the Sub Vendors for Local Materials, Coordination for Material Delivery at Site and seek
Acknowledgement
 Coordination with Order Management and Supply Chain Management at Works , Tracking of Shipments &
Faulty Material including DOA & Faulty during Operation
Shriram EPC Limited April 2005 – June 2007
Shriram EPC is the engineering arm of the Shriram Group and provides end-to-end solutions to engineering challenges
offering multi-disciplinary design, engineering, procurement, construction and project management services. SEPC is
focused on providing turnkey solutions in the field of Process & Metallurgy, Power, Mining & Mineral Process & Water
Infrastructure
Asstt. Manager – Sales:-
 Creating Potential Customer Base within the all Public Utility Organization (PSUs) in Defined Region
 Capitalize the Market through Succession in Tenders,
 Study & Evaluate the Tender and make feasible in the line of Organizations Product Line,
 Follow up with Consultants like Engineers India Limited (EIL), Engineering Projects India (EPI) and other Private
Consultants /Customers for all pretender activities of intelligence gathering for New and Upcoming Tenders or
Proposal
 Monitoring the Service Deliveries to Key Accounts to meet specific requirements
 Participated Trade Expos, Organize Seminar
 Workshop to Synchronize with Foreign Collaborator for New Partners
 Adhere AMC, Service Contracts, Replenish Items
Tellabs India Pvt Ltd August 2003 – April 2005
Tellabs India August 2003 – April 2005
Tellabs is the pioneer manufacturer of Various Optical Transport Products based on DWDM, SDH ROADM & ASON
Technologies with the presence worldwide as well as Geographical Customer Base.
Sales Support Executive:-
 Managing key accounts of assigned Customer Powergrid Corporation of India Ltd in the Pan India, Complete
 Ensure timely Submission the Entire Documents associated with the Order i.e. Order Tender, Bill of Material
(BoM), Bill of Quantity (BoQ), Site Acceptance Reports (SAT), Technically and Legal Document submitting them
to the Customer within the time frame
 Get Customer Inspection Points (CIP) Clearance / Interim Inspection Report prior to Dispatch and Material
Inspection and Clearance Certificate (MICC) from Customers
 Get Material Receipt and Handing Over Voucher (MRHOVs) and Store Receipt Voucher (SRVs) from the
Concerned Site
 Coordinate with the Installation, Commissioning and Logistic Team to ensure Smooth & Timely Delivery of the
Product
 Coordinate and Follow up on Contract Amendment with Cus tomer’s Contract Finance and Technical
Department
 Ensure Generation of Invoices as per Supplied and Installed Quantity in the Region, Adhere Payment Terms
and Revenue Collection within Time Frame
 Spot Defaulter Region, if any

3. Meeting Excellence in Sales Operations, Order Fulfillment, Services Delivery, Program Management
Bhushan Steel & Strips Ltd September 1997 – July 2003
Bhushan Steel & Strips Ltd. is a globally renowned one of the leading prominent player in Steel Industry. Backed by more
than two decades, of experience in Steel making, Bhushan Steel is now India’s 3rd largest Secondary Steel Producer
company with an existing steel production capacity of 2 million tones per annum’s
Engineer SQA / QS:-
 Establish Quality Procedure and Standard for all Material which is supplied to the Manufacturing Lines
 Conducting Supplier’s Quality Assurance Activities such as APQP/PPAP
 Assessment of the performance of the Supplier based on various criterions , Support Procurement in
establishing a high performing Indian Supplier Base
 Assured Regular Quality Surveillance at defined Interval on Suppliers, and during the Series Delivery Phase
 Preparation of Quality System Documents and Records in line with ISO 9001 & QS 9000
 Assist the Lead Auditor in Preparing Audit Reports & Non-Conformance Reports, Responsible for driving the
information and preparation of documentation related to ISO Systems
 Conducting the System Audit & Internal Quality Audit and suggesting and helping the Team
 Training/Re-Training of Employees in Systems/ISO/QS, Preparation of Quality Management System i.e. ISO
Dhananjaya Trishulia Tel: - +91 9953326496 Email: dhananjay.trishulia@hotmail.com
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9000, QS 9000
NOTABLE MILESTONES & ACHIEVEMENTS
 Managing Domestic Sales Operation (Majorly Named BSNL, MTNL, Railtel, GAIL, Bharti Airtel, Tata
Communication, Tata Tele Services, NSN, MTS, Loop Mobile, Spectranet, BGR Energy, DMRC, Aircel, (INR 300
Cr) of Organization – TEJAS NETWORKS
 Currently Controlling Projects of PGCIL for their Northern, Western and Southern Region (INR 45 Cr) – TEJAS
NETWORKS
 Closure of Three Contracts (Pan India Based) from PGCIL which was long due to Close within three Months –
(INR 32 Cr) – TEJAS NETWORKS
 Coordinate & Manage PGCIL Contract (PGCIL has Nation Wide Backbone Network which provides broad band
capacity to various telecom service providers for data, voice and video and also for other higher value added
telecom services. Power Grid also holds the National Long Distance License (NLD) as well as Internet Service
Provider (ISP) License in Pan India Network ( USD 37 Millions) – TELLABS INDIA
 Won Tenders for Water Infrastructure (INR 20 Cr) for Delhi Jal Board – Shriram EPC Ltd
 Achieved QS 9000 Certification for Bhushan Steel & Strips Ltd – Bhushan Steel & Strips Ltd
AWARDS & RECOGNITION
 Program Manager of the Year – April 2014
 Program Manager of the Year – April 2013
 Recognition for Closure of Bad Debt & Long Pending Open Contract in Short Span – April 2011
 Recipient of Outstanding Performer Award for “Order Enhancement” above then designated work – Sept’
2004
EDUCATION
 Pursuing Project Management Professional (PMP) Certification
 Post Graduate Diploma in Operation Management from symbiosis Centre for Distance Learning – Dec’ 2012.
 Done MECHANICAL ENGINEERING from Board of Technical Education, New Delhi – Sept’ 1997
 Certified INTERNAL QUALITY ASSESSOR for ISO/QS 9000 from QGS P Ltd Delhi
Personal
Date of Birth – 02 August 1973
Father’s Name – P N Trishulia
Language Known – Hindi & English
Passport Validity – November 2021
Wife – Working as Teacher in Sanskriti Civil Services School, New Delhi
Son – Studying in Class V
Dhananjaya Trishulia
House No 366A,
Block A, Ansals Palam Vihar,
Gurgaon – 122017 – India