Microsoft’s rich technology platform makes it the perfect toolset for organizing, integrating and automating business processes and systems to drive improved organizational performance. Yet it remains poorly understood and significantly underutilized as an enabler of business strategy, value creation and ongoing process improvement. Through a number of real-world case studies this session will demonstrate a consistent, comprehensive and repeatable approach to improving the performance of your clients organizations with the Microsoft stack, helping you - Discover more opportunity in existing accounts, - Improve utilization of resources, and - Strengthen your trusted partner relationship.

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3. Chrysalis | BTS
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4. Performance Business Value Approach
Maturity
Rudimentary Established Effective Adaptive
There are three core processes groupings in any organization which, individually or in
combination, impact quality and efficiency of service or product delivery.
 Management processes: the processes that govern the operation of a system.
Typical management processes include Corporate Governance
and Strategic Management.
 Operational processes: processes that constitute the core business and create the
primary value stream. Typical operational processes are Purchasing, Manufacturing,
Advertising and Marketing, and Sales.
 Supporting processes: which support the core processes. Examples include Accounting,
Recruitment, Call Center, Technical Support.
Chrysalis | BTS
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6. LoB Integration
Client &
Document Management
Device Support
Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com

7. Sales Characteristics Partner Services
Technology Strategy
• Avoids product positioning
• Business process improvement
Business and
Establishes “trusted advisor” status / re-engineering
Long-term
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• Minimizes cost discussions • Strategy consulting
(value is self-evident)
• Solution architecture assessments
• Assigns customer goals
• Technology roadmap development
• Enables competitive, strategic wins
Solution Orientation
• Increases impact • Turnkey solutions:
Mid-term
• Promotes efficiency project management, business analysis,
• Allows value-based discussions architecture, development, testing
• Focuses on solution selling and support services
Transactional
• Promotes quick sales
Short-term
• Focuses on fact-based product and services selling • Contract developers
• Lays foundation for future wins • Contract database administrators
• Allows cost-based discussions
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8. Predictable Performance Improvement
Unlocking the
Value of the Platform

9. Drivers, Objectives & Benefits
Performance Enablers
Improvement Techniques
Change Capacity
Solution Strategy

10. Phase Zero:
Business Case Development
Platform Technology Initiative Exploration & Initiative Validation & Initiative Strategy & Launch
Assessment Technical Validation Improvement Impact Timeline
Phase Zero: to provide the necessary information to either support or disprove a business case
hypothesis that an attractive opportunity exists for a particular improvement initiative to positively
impact the performance of the organization.
Chrysalis | BTS
www.chrysalisbts.com

11. Performance Business Value Approach
Maturity Rudimentary Established Effective Adaptive
Logical groupings of core business capabilities that allow an enterprise to
advance its agility towards achieving its business goals
Enablers are typically comprised of
 People – both internal and external
 Processes – formal and ad-hoc
 Technology – institutionalized and shadow
 Data – structured and unstructured
Chrysalis | BTS
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12. PERFORMANCE DESCRIPTION
MANGEMENT TECHNIQUE
1 Benchmarking Comparing performance metrics to industry bests
2 Activity Based Management Evaluating activities to improve strategic and operational decisions
3 Capacity Management Asset utilization improvement
4 Target Costing Reduce the overall cost of a product over its life-cycle
5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from
these actions
6 Business Intelligence To support better business decision-making
7 Lean / Six Sigma Improvement through speed and defect elimination
8 Value Chain Analysis approach to support strategic planning
9 Business Process Re-engineering Redesign of a process, product or service
10 Just In Time Improve return on investment by reducing costs
11 Results Based Accountability Improve the performance of programs, agencies and service systems
Chrysalis | BTS
www.chrysalisbts.com

13. 

Chrysalis | BTS
www.chrysalisbts.com

14. LoB Integration
Client &
Document Management
Device Support
Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com

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Chrysalis | BTS
www.chrysalisbts.com

16. Transparency and Accountability in Government
Performance
Management Desktop

17. Background
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Situation
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Goals
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18. Data and Tools
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Processes
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People
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19. PERFORMANCE DESCRIPTION
MANGEMENT TECHNIQUE
1 Benchmarking Comparing performance metrics to industry bests
2 Activity Based Management Evaluating activities to improve strategic and operational decisions
3 Capacity Management Asset utilization improvement
4 Target Costing Reduce the overall cost of a product over its life-cycle
5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from
these actions
6 Business Intelligence To support better business decision-making
7 Lean / Six Sigma Improvement through speed and defect elimination
8 Value Chain Analysis approach to support strategic planning
9 Business Process Re-engineering Redesign of a process, product or service
10 Just In Time Improve return on investment by reducing costs
11 Results Based Accountability Improve the performance of programs, agencies and
service systems
Chrysalis | BTS
www.chrysalisbts.com

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 Mission
 Strategic
Objectives
 Strategic Goals
 Performance Goals
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Initiatives / Programs
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Performance Indicators
Chrysalis | BTS Performance Targets
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 Climate change is a complex issue with many interrelated components that requires
strong governance and coordination
 Federal lead with at least 12 federal departments
 Provincial, municipal, industry and citizen involvement
 Requirements to report to Parliament and international bodies
As a pilot project Treasury Board Secretariat began working with federal departments to
develop and implement a new horizontal management agenda for climate change
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23. Climate Change
Over 140 Programs across
12 federal departments
Mitigation Public Education & International Tech & Innovation Climate Change Impacts and
Streams Outreach Science Adaptation
Built Environment Industrial Transportation Agriculture & Forestry Cross-cutting
Sectors
Houses Policy Buildings
Sub-Sectors
New Houses Existing Houses Equipment
Sub-Sub Sectors
• Energy Efficient Housing Initiative • Energy Efficient Housing Initiative • Energy Efficiency Standards & Regulations
Programs • Aboriginal and Northern Climate • Retrofit of Existing Houses Incentive • Enhanced Equipment Market Transformation
Action Program
• Aboriginal and Northern Climate Action • Renewable Energy Development Initiative
Program
• Aboriginal and Northern Climate Action Program
Chrysalis | BTS
www.chrysalisbts.com

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25. LoB Integration
Current State
(As Is)
Desired State
(To Be)
Client &
Document Management
Device Support
Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com

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Chrysalis | BTS
www.chrysalisbts.com

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Chrysalis | BTS
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29. Clinical Trial Management
Corrective Action /
Preventative Action

30. Background
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Situation
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Goals
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31. Data and Tools
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Processes
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People
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Chrysalis | BTS
www.chrysalisbts.com

32. PERFORMANCE DESCRIPTION
MANGEMENT TECHNIQUE
1 Benchmarking Comparing performance metrics to industry bests
2 Activity Based Management Evaluating activities to improve strategic and operational decisions
3 Capacity Management Asset utilization improvement
4 Target Costing Reduce the overall cost of a product over its life-cycle
5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from
these actions
6 Business Intelligence To support better business decision-making
7 Lean / Six Sigma Improvement through speed and defect elimination
8 Value Chain Analysis approach to support strategic planning
9 Business Process Re-engineering Redesign of a process, product or service
10 Just In Time Improve return on investment by reducing costs
11 Results Based Accountability Improve the performance of programs, agencies and
service systems
Chrysalis | BTS
www.chrysalisbts.com

33. LoB Integration
Current State
(As Is)
Desired State
(To Be)
Client &
Document Management
Device Support
Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com

34. Data and Tools
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Process
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People
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35. Performance Management
Calls To Action

36. Uncover new opportunities Grow your services business
Drive business performance optimization Increase account footprint and develop
 Integrate systems for new revenue streams
comprehensive business insight  Access new departments and new accounts
 Further management methods and practices  Deliver higher value professional services
 Embed industry best practices and standards into  Broaden your solution portfolio and sell net
operational processes new deployments
 Utilize the Project and SharePoint Server
platform to streamline broader business activities
Chrysalis | BTS
www.chrysalisbts.com