It includes all the points which a employee must follow.

1. Office
Behavior

2. Index
• Office Behavior
• Decent Dressing (Grooming Session)
• Mannerism
• Washroom Etiquettes
• How to behave in front of women?
• How to approach the seniors?
• A brief on current H.R. Policies of the organization (Information
training)
• Official Hierarchy System (Grievance Solution Procedure)
• How to deal with the office issues?( Formally as well as Informally)
• Formals ways of communication
• Ways to improve the communication as implementation of
communication in our daily life.
• Introduction of STAR OF THE MONTH program?

3. Employees Are Bothered by Co-
workers Who:
• Have poor personal hygiene
• Leave trash or personal belongings in other people’s work spaces
• Don’t follow through when they say they will do something
• Don’t acknowledge you unless you speak to them directly
• Use language that is overly familiar, e.g., calling you “honey” or
“dear”
• Wear clothing that is dirty, too casual, too seductive or
distracting in some other way
• Flirt with coworkers, vendors or customers
• Wear too much perfume or after-shave
3

4. More Examples
• Drop in on you while you are working and don’t ask if it’s okay to
interrupt
• Habitually arrive late at meetings
• Gossip
• Have outbursts of anger or yell and curse
• Say negative things about other employees behind their backs
• Brag
• Talk too much about their personal lives
• Speak too loudly on the telephone
• Eat food at their desks that has a strong smell
• Tell jokes that involve race, gender, sexual orientation. religion,
ethnicity or national origin
4

5. And More…
• Are too “touchy feely”
• Invade your personal space
• Send sloppy email messages
• Borrow things but forget to return them
• Play music in their cubicle that others can hear
• Forget to return the restroom key or put it in the wrong place
(or even take it home by mistake)
• Don’t say “thank you”
• Waste your time
• Don’t return phone calls
5

6. And More
6
• Keep asking you the same questions even though you have given
them answers previously
• Start meetings late and/or don’t end them on time
• Carry on loud conversations outside of your office or cubicle
• Borrow money and forget to return it
• Frequently complain and/or criticize others
• Block walkways or doorways when carrying on conversations
• Don’t pay attention when you are speaking to them
• Keep you waiting
• Leave you voice mail messages that are difficult to understand (in particular,
those who say their phone numbers so quickly you have to listen three times
to get them right)
• Use emoticons (those little faces that express an emotion) in office email
• Forward you on email everything they think is interesting without asking you
if you want to get this information

7. Nobody wants to spend
his/her whole day in an
office with someone who
does not know how to
behave...

8. Definition of Etiquette
The Concise Oxford Dictionary defines etiquette as
the conventional rules of personal behaviour in a
polite society

9. Office Etiquette
• Personal Behaviour
• Polite Society
• Conventional Rules

10. How Does Etiquette Benefit us?
• Differentiates you from others in a competitive
job market
• Enables you to be confident in a variety of
settings with a variety of people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops
admired conduct
“Be one step ahead, practice
the social skills necessary to
help you make a great first
impression and stand out in a
competitive job market”.

11. Personal Contact
• Introductions
• Who is first
• Names in order
• Handshakes
• Personal body space

13. Decent Dressing
• Dress in a Manner Appropriate to Your Office
– Look At Others or Ask What is Appropriate
• Listen and Observe to Avoid Mistakes
– Learn What is and is Not Appropriate
• Ask Your Supervisor For Feedback About Your
Performance
• Be Prepared--Bring All Materials

14. Professional Appearance
• Grooming is fundamental
• Hair clean and styled
appropriately
• Clean nails, skin and teeth
• Many professionals wear make-up
(depends on field)
• Check fragrance and clothing care
• Wardrobe
– Professional Business Wardrobe
-For women: skirted/pant suit, saree,
dress shirt, clean well maintained dress
shoes (generally closed-toe shoe)
-For men: suit, dress shirt, tie (well
maintained dress shoes)

15. Formals ways of communication
Ways to improve the communication and implementation of
communication in our daily life.

17. Communication Skills
• Consider All Office Information Confidential
• Social Interaction in the Office Should Be Kept at a
Minimum
– Dating & flirting is not recommended
• Use Discretion When Interrupting Others
– Don’t Interrupt Those on the Phone or in Meetings
with Others

18. Communication Skills
• Don’t Badmouth Your Boss or Other Employees
• Answer the Phone Professionally
• Avoid Office Gossip
• Don’t Be Afraid To Ask For Help
• Don’t Refuse To Do Something
• Don’t Argue with Supervisors or Co-Workers

19. • Email etiquette
• Telephone etiquette
• Cell phone etiquette
Formal Ways of
communication

20. Office Etiquette
• Email –
– Make subject line specific
– Address emails
– Reply to a question- copy question into your email and
then provide your response
– Follow standard writing guidelines - business letter format
as a professional courtesy
– Keep it short and concise
– Include your name and contact information
– REMEMBER – NOTHING is confidential when sent
electronically

21. Office Etiquette
• Telephone –
– Use appropriate tone of voice
– Maintain a positive attitude
– Remove slang terms and use good listening
skills
– Take complete phone messages (name,
date, time, reason for calling, where they
can be reached)
– Cell phone – TURN IT OFF

22. Office Etiquette
• Cubical –
– Keep in mind that others work around you
– Professional business calls only
– Use your “inside voice” when on the phone or
speaking with a co-worker
– Remember cubical conversations
and calls can be heard by others

23. Professional Dining Basics

24. Professional Dining Basics
• Wait until everyone has been served before
you begin to eat
• Bring food to your mouth – NOT your head to
your plate
• Salt/Pepper pass together
• Generally pass food to the right
• Rest utensils on plate while talking
• Do not talk with your mouth full
• Do not chew with your mouth open

25. Professional Dining Basics
• Proper posture is important
• Table manners please!!
– (No gum, no elbows on the table)
• “Please and Thank You”
• Turn your cell phone off
• Be responsible for keeping up and positively
contributing to the conversation
• Small Talk is appropriate

26. Bathroom Etiquette

27. Bathroom Etiquette
• No business in the bathroom
• Wash your hands
• Emails during a bathroom visit?
• Don’t lie in wait
• Keep down the smell
• Dealing with cultural difference
• Not the place to socialise
• Keep it clean

28. Internet Usage

29. Internet Usage
• Remember the human
• Adhere to the same standards of behaviour online
that you follow in real life
• Know where you are in cyberspace
• Respect other people's time and
• Make yourself look good online

30. Internet Usage
• Share expert knowledge
• Keep flame wars under control
• Respect other people's privacy
• Don’t abuse your power
• Be forgiving of other people's mistakes

31. Confidential Issues
• Computers, fax machines and printers
• Computer display
• Telephone, internet (email) and other
communications
• Passwords
• Storage of confidential information
• Access

32. Unacceptable Behaviour
• Gender neutral
• Business meals are for eating and networking
• Adhere to the protocol in your office when addressing
superiors
• On casual dress days wear business casual clothes
• Avoid flirting
• Do not scream and shout at your colleagues in front of others
• Never treat colleagues differently, all are equal
• Always wear shoes

33. Unacceptable Behavior (CONT.)
• Do not chew gum with your mouth open
• Avoid funky ring tones on your cell phone
• Do not give yourself or a colleague a manicure or pedicure
in the office
• Avoid negative behaviour
• Never bad mouth your colleagues or organisation
• Replace paper in the copier and fax machines
• Do not steal food and drinks from the fridge
• Taking office supplies home is unacceptable

34. How to behave with women
in office?

35. How to approach seniors in
office?

36. Points to consider:
1. Your boss is not only your boss try to keep a cake of your boss for others.
2. Must take appointment first.
3. Its only you in the whole world who need privacy not your boss?
4. Dedicate a time of the day for meeting in general so that both the parties
should be mentally prepared.
5. If you see someone else is already sitting in the cabin don’t even try to enter in
the office.(Very basic manners)
6. In the case of emergency call your boss first and inform your boss that due to
this reason I want to meet you after using the phrase “Sorry to disturb
you” or “Allow me to disturb you”
7. Never consider your boss as your friend or girl friend outside the office,
always maintain certain level of dignity and if possible try not to disturb your
boss outside the office for office work.(Respect for personal space)
8. If you are in pressure then always consider you boss in super pressure try to
understand his/her mental state as he is the one who always try to understand
yours.
9. Try not to give silly excuses to your boss as “Saas bhi kabhi bahu thi”.
10. Always remember if your boss is good then you might not remember him
forever, but if you have a strict or a bad boss then you will never forget him, so
don’t force him to make himself remember you forever. (Humble Request)

38. Proper Office Etiquette
• If You Have Questions--Ask
• If You Make a Mistake--Tell Someone About It
(Don’t Cover It Up)
• Don’t Talk Too Much About Your Personal Life
• Don’t Make Enemies or Burn Bridges
• Be Professional and Ethical At All Times
• Only Take Credit for Your Work

39. Proper Office Etiquette
• Always Be Honest
• Respect Your Co-Workers
• Be a Team Player, Cooperate with Others
• Be Open To Suggestions and Constructive Criticism
• Be Responsible for Your Actions

40. Any Questions :

41. How to deal with the office issues?( Formally as well
as Informally)
•Every issue could be sort out by mutual consent and
a normal talk.
•Don’t worry you have seniors if u can’t.
• Don’t waste your energy on things which doesn’t
make any difference.
•Competition have to be healthy not dirty.
•Everyone is in office for his/her job not for anything
else.
•You have the power to solve all your issue as well as
not to create any.
•The biggest tool to solve all the big issues is clear
mind frame and a smile.
•Formally all the issues have an informal solution.

42. How to deal with the office issues?
Step 1 : Please contact your immediate
supervisor.(verbally as well as through mail)
Step 2 : Ask for appointment if you think the
issue is critical.
Step 3 : Wait for the solution, and if u didn’t got
the solution or if you are not satisfied with the
solution then contact higher authority.
Step 4 : Wait for the solution, and if u didn’t got
the solution or if you are not satisfied with the
solution then contact Human Resource
Department.
Step 5 : then the final step is contact the top
management.

43. STAR OF THE MONTH
This program is cumulative initiative to motivate the employees who are the
consistent performers of the organization as well have the sense of
belongingness towards the company. Procedure for the being the star of the
month is mentioned below. An employee must be capable enough for the
following points:
•100% Attendance for the complete month.
•Punctuality for the complete month.
•Other team member’s feedback.
•Sense of belongingness toward organization.
•Achieved the target given in mentioned time period.
•Prove himself/herself as perfect fit for their respective Job Description.

44. Star of the Month: Procedure
•If any employee achieved all the above mention points then he/she will
be awarded as STAR OF THE MONTH.
•First appreciation will be given after the collection of 3(three) stars.
•After collecting at least 7 (seven) stars in a year, the employee will be
awarded as the ‘STAR OF THE YEAR’ and he / she will be rewarded
(in CASH or KIND).
•Star of the Month will be chosen from every department and every
month.
•At the end of the year every department should have a STAR OF THE
YEAR.
•The Department which produce star of the Year will also be awarded.