Southwest Airlines
•
6 recomendaciones•2,812 vistas
Presentazione del caso Southwest Airlines per il corso di Gestione delle Risorse Umane
![Southwest Airlines ,[object Object],[object Object],The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth , friendliness , individual pride , and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth . Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect , and caring attitude within the organization that they are expected to share externally with every Southwest.](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recomendados
Más contenido relacionado
La actualidad más candente
La actualidad más candente (20)
Destacado
Similar a Southwest Airlines
Similar a Southwest Airlines (20)
Southwest Airlines
- 1. Gestione delle Risorse Umane Prof. Fabiola Bertolotti AA 2007-2008 Bianchini Lisa Chiesi Paolo Del Monte Davide Re Gabriela Ronzoni Stefano Venturi Giorgia
- 4. I vantaggi competitivi FIRST MOVER
- 9. La cultura aziendale “ Cul’ ture: the development, improvement, and refinement of the originality, individuality, identity, and personality of a given people” Warrior Spirit Servant’s Heart Fun-LUVing Attitude Work Hard Desire to be the best Be courageous Display a sense of urgency Persevere Innovate Follow The Golden Rule Adhere to the Basic Principles Treat others with respect Put others first Be egalitarian Demonstrate proactive Customer Service Embrace the SWA Family Have FUN Don’t take yourself too seriously Maintain perspective (balance) Celebrate successes Enjoy your work Be a passionate Teamplayer
- 17. I collegamenti con la strategia
- 18. I collegamenti con la strategia
- 19. I collegamenti con la strategia
- 21. In conclusione Per i concorrenti è facile copiare singole attività e procedure, mentre risulta laborioso e difficile mapparne l’intero modus operandi . Southwest ha un DNA inconfondibile, difficilmente replicabile nella sua interezza. Oggi (2008) continua ad operare con alti profitti e ha generato il cosiddetto “effetto Southwest” (Ryanair, easyJet..)
- 22. Riferimenti Comportamento organizzativo [H. L. Tosi, M. Pilati, N. P. Mero, J. R. Rizzo] Risorse Umane: persone relazioni e valore [Costa, Gianecchini] www.southwest.com http://www.southwest.com/careers/ it.wikipedia.org/wiki/Southwest_Airlines en.wikipedia.org/wiki/Southwest_Airlines