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Managing Diversity: Using the CLAS Standards to guide organizational change Julia Puebla Fortier  Executive Director
DiversityRx: Resources for  Cross Cultural Health Care ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key messages ,[object Object],[object Object],[object Object],[object Object]
Key questions ,[object Object],[object Object],[object Object]
Same quality, same services? ,[object Object],[object Object],[object Object]
From ideas to action ,[object Object],[object Object],[object Object],[object Object]
Why do this? ,[object Object],[object Object],[object Object],[object Object],[object Object]
National Standards for Culturally and Linguistically Appropriate Services in Health Care (CLAS Standards) ,[object Object]
CLAS Standards:  Categories of interventions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CLAS Standards:  Categories of interventions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The importance of strategic leadership: HealthEast, Minnesota: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to engage leadership: Lehigh Valley Health Network, Pennsylvania ,[object Object],[object Object],[object Object],[object Object],[object Object]
Partnering with the community: Children's Mercy Hospitals and Clinics, Kansas ,[object Object],[object Object],[object Object],[object Object],[object Object]
ICMs: Community House Calls, Harborview Medical Center, Seattle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ICMs: Community House Calls ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Standards: A starting place and the power of perception ,[object Object],[object Object],[object Object],[object Object]
Other quality organizations follow ,[object Object],[object Object],[object Object],[object Object]
The Joint Commission ,[object Object],[object Object],[object Object],[object Object],[object Object]
National Committee  for Quality Assurance ,[object Object],[object Object],[object Object],[object Object]
National Quality Forum ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unique social acceptance factors  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Political and financial challenges ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role of foundations and government ,[object Object],[object Object]
For more information: ,[object Object],[object Object],[object Object],[object Object]
www.diversityRx.org
[object Object],[object Object],[object Object]

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Managing Diversity: Using the CLAS Standards to guide organizational change

  • 1. Managing Diversity: Using the CLAS Standards to guide organizational change Julia Puebla Fortier Executive Director
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Notas del editor

  1. Tell the story of how a combination of obscure issues, practices and policies came to capture the attention of the Federal government and the top health care quality agencies in the United States. Rooted in the minority and refugee health programs and civil rights law, the CLAS standards evolved from an interplay of practice, policy and perception that continues to this day. We ’ll review. Tell this story from as the Principle Investigator that led two Federally funded projects to develop the CLAS standards, supported before and after by years of gathering and disseminating information about best practices, policies and research related to culturally and linguistically appropriate health care.
  2. CLAS Standards: http://www.omhrc.gov/templates/browse.aspx?lvl=2&lvlID=15
  3. http://www.jointcommission.org/PatientSafety/HLC/
  4. NCQA awards program, best practices and toolkit: http://www.ncqa.org/tabid/451/Default.aspx Proposed CLAS standards within their overall standards framework: http://www.ncqa.org/Portals/0/PublicComment/2010_Products_Update/Appendix_3_Creation_of_CLAS_Standard.pdf http://www.ncqa.org/Portals/0/PublicComment/2010_Products_Update/Appendix_2_Incorporating_Aspects_of_CLAS.pdf Final standards and accompanying tools: http://www.ncqa.org/tabid/1157/Default.aspx
  5. Project summary: http://www.qualityforum.org/projects/ongoing/cultural-comp/ Framework summary: http://www.qualityforum.org/pdf/projects/cultural-comp/txReportDraft%2002-25-09PREPUB.pdf
  6. The California Endowment: www.Calendow.org: click on: Publications -> Program Areas -> Cultural Competent Health Systems The Robert Wood Johnson Foundation www.rwjf.org Search cultural competence and interpretation for a full list of publications and projects The Commonwealth Fund: http://www.commonwealthfund.org/Grants-and-Programs/Browse-Grants.aspx?program=Health+Care+Disparities Also search cultural competence and interpretation for a full list of publications and projects