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Digital distractions in the workplace

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Distractions in the workplace are nothing new, but technology has made them much worse. This presentation looks at the causes of workplace distractions, and offers several strategies for dealing them, both for individuals, and for organizations. Information overload and context switching are identified as two key problems that must be dealt with. Since organizations have invested heavily in collaboration tools, workers are faced with a coterie of products that don't work together well. The result is a day spent toggling between multiple applications to complete basic business tasks. Case in point: the New York Times found that workers typically change windows 37 times an hour. But how do you solve this problem with out having to change a worker's daily habits or behavior? One solution is social email - a way to reduce context switching by aggregating existing collaboration tools in the one window that is open all day at work - email. Single context, one window...but no 'pane.'

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Digital distractions in the workplace

  1. Now, Where Was I?<br />Digital Distractions in the Workplace<br />
  2. Build Invisible Walls“Close the doors of your senses in order to achieve solitude in the presence of other people.“Life of Solitude<br />
  3. Distractions Today<br />
  4. Information Overload<br />In 2008, people consumed<br />3x the information each<br />day as they did in 1960”<br />New York Times, 2010<br />
  5. People consume <br />12 hours of media a day,<br />on average<br />
  6. Be ‘ON’ or Be ‘OFF with you’<br />the majority of people under the age of 40<br />stay digitally connected<br />IN BED<br />
  7. Now, Where Was I?<br />Technology is Part of the Problem…<br />and the Solution<br />
  8. HOW BAD ARE DISTRACTIONS<br />In the workplace?<br />
  9. Staying Connected<br />The typical corporate user <br />sends and receives about <br />110 messages daily<br />
  10. The Email ‘Tic’<br />Office workers check their inbox<br />30-40 times an hour<br />
  11. 41%<br />of workers respond to email alerts<br />within 15 seconds<br />
  12. Web Surfing…or Wipe Out?<br />Web pages are viewed for <br />for ten seconds or less. <br />
  13. WorkusInterruptus<br />The average US office worker is interrupted<br />11 times an hour. <br />
  14.  ”I'd say in a given week I<br />probably only do<br />about fifteen minutes of real, actual, work.”<br />
  15. What Are People Doing<br />When they Aren’t Working?<br />
  16. The Majority of Distractions Are Digital<br />
  17. Context-Switching<br />Computer users at work change windows <br />or check e-mail or other programs<br />nearly 37 times an hour<br />
  18. 45%<br />of workers have at least<br />6 items open on the desktop<br />
  19. The Cost of<br />Workplace Distractions<br />
  20. Distractions = Big Bucks<br />One hour of distracted time means<br />$10,375<br />of wasted productivity per person per year.<br />
  21. Distractions Are Stressful<br />People interrupted by e-mail experience increased stress. <br />
  22. So What Can WE Do?<br />Strategies for Dealing<br />with Distractions<br />
  23. Shut off Alerts<br />
  24. Out of Off Site…Out of Mind<br />Find a quiet place outside the office<br />
  25. Tune Out..<br />“Close the doors of your senses in order<br />to achieve solitude in the presence of<br />other people.”<br />Francesco Petrarca (Petrarch) <br />
  26. Non-working time<br />is NOT "downtime." <br />
  27. You Can’t Do Everything…<br />
  28. Email Policies<br />The only “cc” on an email<br />should be CC Sabathia<br />
  29. Meeting Policies<br />No reading email <br />No open PCs<br />No mobile devices<br />
  30. Reduce Context-Switching<br />
  31. Evolution or Revolution?<br />
  32. Companies are Investing in Collaboration ‘Big Time’…<br />What are your firm's plans to adopt the following collaboration technologies?<br />61% are investing in 5 or more tools!<br />Base: 921 Information and knowledge management software decision makers at N. American and European enterprises and SMBs. * Firms supporting at least one Web 2.0 technology for internal or external purposes. Source: Forrester Enterprise And SMB Software Survey, North America And Europe, Q4 2009<br />
  33. …But, getting information workers to use these tools is still a work in progress<br />Which communication software tools do you use for work?<br />78% of firms support Microsoft SharePoint for collaboration<br />Base: 5498 North American and European business technology users . Source: Workforce Forrsights Survey, North America and Europe, Q3 2010, Q1 2010 Global Desktop Innovation Online Survey <br />
  34. The SharePoint Adoption Gap<br />80% of business email users with access to SharePoint resort to email ping pong to co-author documents.<br />Only 1/3 of business email users with access to SharePoint use it everyday.<br />
  35. Context-switching in SharePointSaving a document attachment and sending it as a link colleague<br />Desktop/Explorer<br />Email<br />SharePoint<br />Desktop/Explorer<br />SharePoint popup<br />SharePoint<br />SharePoint<br />Email<br />Email message<br />
  36. Social Email<br />EmailSharing<br />DocumentSharing<br />Social Networking<br />I<br />N<br />B<br />O<br />X<br />Social Email<br />Team <br />Calendar<br />Unified<br />Comms<br />Web Content Search<br />Presence & Messaging<br />
  37.<br />Video:<br />Quick Tour:<br />Homepage:<br />
  38. Let’s keep the dialog going…<br />
  39. Now, Where Was I?<br />thank you<br />David Lavenda<br />VP Product Strategy –<br />davidl@harmon.iePhone: (845)913-7240 Twitter: dlavenda<br />LinkedIn:<br />Blog:<br />