MuleSoft Meetup #2 in Kyiv, Ukraine - What is special about MuleSoft Catalyst™?

Kyiv, Ukraine
30.09.2020
Catalyst

All contents © MuleSoft Inc.
Catalyst
2
MeetUp Leaders in Kyiv, Ukraine

Catalyst
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MuleSoft Catalyst
PMBOK® Guide and Standards - Project
Management Body of Knowledge (PMBOK® Guide)
Six Sigma - a method that provides organizations
tools to improve the capability of their business
processes.
Lean-management - operating model "The Toyota
Way" (Toyota Production System, TPS)
MuleSoft Catalyst

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Four types of value that companies can offer customers
1. Offering What your customers buy from you
2. Price How much customers need to pay
for your offering
3. Experience How customers feel at every
touchpoint with your company and
offering
4. ???

All contents © MuleSoft Inc. 5
Catalyst

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Four types of value that companies can offer customers
1. Offering What your customers buy from you
2. Price How much customers need to pay
for your offering
3. Experience How customers feel at every
touchpoint with your company and
offering
4. Platform How create a network effect to
become more valuable

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The platform could be said to be one of the
most powerful competitive advantages of the
digital economy.
Whereas traditional business has been done by
one company selling products and services to a
customer, the platform changes this
fundamental element of doing business. It
simply uncovers new sources of supply and
demand.
Develop a platform business means brings
together customers and suppliers to facilitate
more sources of supply and demand.
Business model creates value facilitating exchange between inter-dependent groups.

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Fastest growing companies build and manage platforms

Catalyst
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Fastest growing companies build and manage platforms

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MuleSoft Catalyst is unique approach
which enables customers to achieve their
outcomes while avoiding common fails.

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Only One project out of 10 delivered successfully
Common reasons for failure
related to the 3 main categories:
• People
• Process
• Communications
Source: https://www.pmi.org/
Including:
● Failure to Define Parameters and Enforce Them
● Bad Stakeholder Management
● Poor Communications
● Unsupported Project Culture
● Lack of resource planning
● Unrealistic expectations
and etc.

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MuleSoft Catalyst brings together
outcomes-driven methodology,
assents and services to help drive
business transformation.
Methodology Assets Services
A step-by-step
approach to guide
your
implementation
Customer-validated
assets to accelerate
your delivery
Tailored services led
by MuleSoft and
partners

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Based on experience with > 1700 customers

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2 types of Assets that help you build faster
1. Technical assets
a. API fragments
b. Code samples
c. Connectors
2. Best Practices
a. Playbook
b. Blueprints
c. Templates

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Benefits from Catalyst
Platform Value Business Value
● Faster development speed
● Reduced maintenance costs
● Improved scalability and stability
● Quickier time to market
● More innovation
● Greater agility

Catalyst

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Catalyst is centered around 3 core pillars
Technology
Delivery
Business
Outcomes
Organization
enablement
The results you want to achieve:
● decrease develop time
● launch new app..
What is needed from your organization to
reach the results
● dtraining?
● lsupport?.
How will you use technology to get the result:
● architecture
● quick wins

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6 paths to focus on
Plan for Success
Establish the
Foundation
Build to scale Measure impact
Business
Outcomes
Business Outcome Path
Technology
delivery
Anypoint Platform Path
Project Path
Organization
Enablement
Center for Enablement “C4E” path
Internal Support Path
Training Path

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An Integration Blueprint for Success
Plan for Success
Establish the
Foundation
Business
Outcomes
Agree on business outcomes and KPI’s
Develop the overall success plan
Monitor and Manage Refresh success plan Measure business outcomes
Technology
delivery
Define Anypoint platform vision and
roadmap
Design Anypoint platform architecture
and implementation plan
Deploy Anypoint platform Scale and refine Anypoint
Platform
Measure Anypoint Platform
KPI’s
Prioritize IT projects
Staff and onboard delivery teams
Define solution architecture
Execute projects
Onboard additional delivery
teams
Launch additional projects
Measure project KPI’s
Organization
Enablement
Assess integration capabilities
Establish C4E
Build and publish fundamental
assets
Evangelize
Drive consumption Measure C4E KPI’s
Determine the support operating
model
Staff, train and launch team
Publish support guidance and
self-serve materials
Support Anypoint Platform Measure support KPI’s
Train the initial team(s) Develop the broader training
plan
Launch experiential learning
opportunities
Train additional teams Conduct assessment

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Catalyst service offerings to make you successful
Plan for Success
Establish the
Foundation
Business
Outcomes
Business Outcome Path
Technology
delivery
Anypoint Platform Path
Project Path
Organization
Enablement
Center for Enablement “C4E” path
Internal Support Path
Training Path
Catalyst
Launch
● Establish the foundation
● Drive immediate value
● Enable the organization
● Support Business Outcomes
Catalyst
Scale
Further drive reuse
through established
consumable assets
and self-service
Catalyst
Optimize
Evaluate & optimize
impacts of people,
processes and
technology

Catalyst
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Catalyst Knowledge Hub
Over 300 resources (and growing) to help you to build better and faster
Dynamic collection of Assets
● 250+ Best practices
● Design Guides
● Architectures
● Examples
● C4E Models
How to get started
● 20-min trailmix
● Log into Knowledge Hub using Anypoint
credentials

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Best Practices via Catalyst Knowledge Hub
● 250+ Best practices
● Design Guides
● Architectures
● Examples
● C4E Models
https://trailhead.salesforce.com/en/content/learn/modules/mulesoft-catalyst-kno
wledge-hub?trail_id=deliver-it-success-with-mulesoft-catalyst

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Catalyst the way to drive value
Why should we align
to Catalyst?
Helping in adopting
API led connectivity as
the way we design and
build
Changing the operating
model and interaction
between IT and
business
Leaving behind skills,
artifacts, frameworks
and guidelines to
enable self service and
sustainable growth
● Effective planning
● Accelerated growth
● Low delivery ris
● No rework needed
● Happier customers
● Faster delivery team
scaling

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MuleSoft “Catalyst Launch”
First 90 days

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Resources for first 90 Days
MuleSoft
● Solution Architect - Undertakes architecture and design of the
solution, including providing technical governance and ensures
adherence to architectual best practices.
● Sr. Consultant - Provides technical knowledge and development
guidance around API-led.
● Delivery Manager - Partners with the Customer Project manager
for planning and execution tracking, budget management and
outcome measurement.
Customer
● Program / Project Manager - Provides overall project
management and guidance for the broader team.
● SME’s - Infra, Network, Integration, DevOps, etc.
● Developers (or from a Partner/SI) - Undertakes Anypoint
Platform development, build activities within MuleSoft (min 2)

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Catalyst Launch - first 30 days
Plan for Success
Establish the
Foundation
Business
Outcomes
Monitor and Manage
Technology
delivery
roadmap
Execute projects
Organization
Enablement
Establish C4E
model
plan
opportunities

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Catalyst Launch - Next 60 days
Plan for Success
Establish the
Foundation
Build to scale
Business
Outcomes
Refresh success plan
Technology
delivery
roadmap
Platform
Execute projects
Organization
Enablement
Establish C4E
assets
Evangelize
Drive consumption
plan
opportunities

Catalyst
28
An Integration Blueprint for Success
Plan for Success
Establish the
Foundation
Business
Outcomes
Monitor and Manage Refresh success plan Measure business outcomes
Technology
delivery
roadmap
Platform
Measure Anypoint Platform
KPI’s
Execute projects
Onboard additional delivery
teams
Launch additional projects
Measure project KPI’s
Organization
Enablement
Establish C4E
assets
Evangelize
Drive consumption Measure C4E KPI’s
model
Support Anypoint Platform Measure support KPI’s
plan
opportunities
Train additional teams Conduct assessment

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Engagement Model Options
Customer Customer Customer Customer
Partner
MuleSoft
MuleSoft
Partner
Partner
MuleSoft
Partner
MuleSoft
MuleSoft
Partner led co-delivery
- of joint program
through execution,
strategy and org change
management track.
Partner promes and
accountable e2e.
Parallel delivery - when
customer requires
advisory and governance
directly and beyond the
program of work, while
having prime partner to
focus on execution.
Hybrid delivery -
customer may request
execution services to be
bundled through a prime
partner, but keeping
direct advisory and org
enablement relationship.
MuleSoft led
co-delivery of joint
programs through
execution, strategy and
org change management
track, Mulesoft primes
and is accountable e2e..

Catalyst
Project Co-Delivery Mapping
Engagement Model Owner
Activity MuleSoft Involvement Partner Involvement MuleSoft Partner
Use Cases Discussion Will join to the discussion to understand the business cases Will organize the session and ensure that all relevant customer
SME’s are in attendance
X
Platform Architectural Design
and Deployment
Will design, document and deploy platform architecture Will assist in the deployment and manage the production
environment deployment
X
Documentation Architecture
and Design
will design an X number of APIs and will be on hand to do an
iterative review of the documentation
will create the relevan design and documentation
X X
Operating model (C4E) will take the lead on putting the operating model in place Will support in this process and then jointly run this with the
customer team
X
Planning
will provide oversight and support as needed Along with the customer will be responsible for these activities.
X
Delivery X
Testing (UAT, SIT, etc) X
Live / Post Go-live X
Training will provide trainng X

Catalyst

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What is Joint Success Plan?
● A Joint Success Plan (JSP) is a living document that’s shared
between the Customer, the MuleSoft CSM and Partners
● It’s the joint plan of shared activities that we commit to
executing together, to be able to achieve the Customer key
business outcomes with MuleSoft
● It shows clear link and commitment between Customers
desired outcomes and our shared activities

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Business outcomes are the backbone of the JSP
Outcomes - What key business outcomes will we achieve using MuleSoft?
Plan - What shared activities will help us achieve the outcomes?

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Why should we do a Joint Success Plan?
● Drive focus, ensure activities and programs support clear business
outcomes and value;
● Provides transparency and visibility of activities, owners, deadlines;
● Accessible snapshot of partnership activities for reporting, leadership
view;
● Provides a team agreement and accountability between the
Customer and MuleSoft.

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Catalyst Maturity Assessment (CaMA)
What it is What is not
● Establish a baseline
measurement for “integration
maturity” across and
enterprise;
● Surface issues that may
impact critical patch tp
platform and/or project
success;
● Drive awareness and
alignment regarding
people/process/technology.
● E2E Validation of
Business value,
Processes, People or
Project pipeline;
● Low-level code
review, performance
testing exercise,
Application
certification &/or
Warranty.
Legend:
0. Zero
1. Basic
2. Siloed
3. Collaborative
4. Continuously improved
5. Way of Life

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Catalyst Launch - first 30 days
Plan for Success
Establish the
Foundation
Business
Outcomes
Monitor and Manage
Technology
delivery
roadmap
Execute projects
Organization
Enablement
Establish C4E
model
plan
opportunities
Executing a
CaMA is one of
the first steps
in the Catalyst
blueprint.

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https://mulesoftcalc.outgrow.us/CAMA-Lite

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Your IT Maturity Scorecard:
Grade Criteria
1 Basic Project focused IT, No formal ROI analysis or
measurement, Focus on localized goals
2 Siloed IT aligned to LOB’s, Ad-hoc integration,
Limited exec engagement
3 Reactive /
System driven
Integration Platform owner with common
governance, CEO enablement & design
approvals, Prioritization at the overall
business level
4 Collaborative /
Process Driven
Executive sponsorship and engagement,
Emerging C4E enablement, Dedicated
design disciplines, Peer based governance,
KPIs measured and reported
5 Continuously
Improving
Executive sponsorship driven API-led
adoption, Policy driven governance with
managed risks/debts, Balanced strategy for
near and long term goals.

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Why do we do Maturity Assessment
Maturity assessment help identify:
● Relative strengths and weaknesses in the area of integration, across the
different contexts of the company;
● Areas of aligned perspective that can built upon;
● Areas of differing perspectives that can cause friction within teams;
● Starting point for a prioritized plan for capability improvement;
● Areas within organization that:
○ can be leveraged as models for other parts of the organization;
○ can be improved to increase enterprise agility and speed of delivery.
1. Assess
integration
capabilities
2. Establish C4E
operating model
3. Build and
publish
fundamental
assets
4. Evangelize
C4E
5. Drive
consumption
6. Measure C4E
KPI’s

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C4E

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CoE vs C4E
Center of Excellence Center for Enablement
Goal Reliability Agility
Approach Waterfall, V-Model Agile, Kanben, MVP
Governance Continuous, process-based Plin-driven, approval-based
Cycle Time Long (months, years) Short (days, weeks)
Sourcing Enterprise suppliers, long term deals Enterprise and niche, responsive short term deals
Culture IT-centric, removed from customer Business-centric, close to customer, fail fast
Talent Good at traditional projects Good at new and uncertain projects

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Role/mission of C4E in API-led digital transformation
● Design and build productized APIs
● Decentralize efforts, reduce pressure on central IT
● Bridge the gap between IT and Business
● Promote reuse through an API ecosystem
● Democratizes access to digital assets
● Leads to application network effect
1. Assess
integration
capabilities
2. Establish C4E
operating model
3. Build and
publish
fundamental
assets
4. Evangelize
C4E
5. Drive
consumption
6. Measure C4E
KPI’s
To enable cross functional teams to design and build productized APIs in decentralized way and promote reuse through
an PI ecosystem which will improve efficiency and accelerate innovation.

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C4E Structure
C4E Lead
Platform
Lead
API Enabl.
Lead
Delivery
Service Lead
PM
Initial team

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C4E Structure
C4E Lead
Platform
Lead
API Enabl.
Lead
Delivery
Service Lead
PM
Platform
Engineer
Platform
Support
API
Architect
API
Developer
Learning &
Development
Consultants
Delivery
Teams
Initial team
Expand and scale

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Catalyst Umbrella
Catalyst
Delivery Methodology Service Offerings Accelerators
3 Core Pillars
● Business Outcomes
● Technology Delivery
● Organization Enablement
Catalyst Mobilize
Develop a clear integration strategy and
identify the value of an API-led approach
Pre-built APIs and prescriptive
architecture to help partners and
customers start the development of
common applications and provide a
foundation for 3x faster project delivery.
Catalyst accelerators include support for
core business processes, microservices
architecture, best practices and packaged
API designs and development templates.
● Catalyst Banking Accelerator
● Catalyst Retail Accelerator
● Catalyst Healthcare Accelerator
● Catalyst xxxxx Accelerator
● ...
6 Paths
● Business Outcomes
● Anypoint Platform
● Projects
● C4E
● Internal Support
● Training
Catalyst Launch
Establish a foundation to drive immediate
value from Anypoint Platform through
organizational enablement and
deployment
4 Phases
● Plan for Success
● Establish Foundation
● Built o Scale
● Measure Impact
Catalyst Scale
Scale innovation bt incrementally building
an enterprise platform of pluggable assets
for reuse across the enterprise
300+Assets & Activities Catalyst Optimize
Measure impact and effectiveness and
optimize processes and technologies to
achieve business outcomes

Catalyst

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https://catalyst.mulesoft.com/
Catalyst Methodology
Activities & Assets
https://trailhead.salesforce.com/
Awareness and
Learning
https://anypoint.mulesoft.com/
Catalyst Assets
Catalyst Accelerators
https://mulesoft.bloomfire.com/
Catalyst Slide Decks
Catalyst Accelerator
https://github.com/mulesoft-catalyst
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MuleSoft Meetup #2 in Kyiv, Ukraine - What is special about MuleSoft Catalyst™?

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