 welcome

ALL ABOUT EMOTIONAL
INTELLIGENCE
Dr.Nayana S
MD scholar
Ayurveda
Ayurveda college
Kottakkal
Sivaraj p
MA,Dip.Counselling

SECTION 1
UNDERSTANDING EMOTIONAL INTELLIGENCE

DEFINITION
The term emotional intelligence was officially coined in
1990 by Salovey and Mayer
Emotional Intelligence/Quotient is “the capacity for
recognizing our own feelings and those of others, for
motivating ourselves, and for managing emotions well
in ourselves and in our relationships. Emotional
intelligence describes abilities distinct from, but
complementary to, academic intelligence.”
- Daniel Goleman (1998)

What is Emotional Intelligence?
Emotional intelligence is not about being nice all the
time.
It is about being honest.
Emotional intelligence is not about being “touchy-
feely.”
It is about being aware of your feelings, and those of
others.
Emotional intelligence is not about being emotional.
It is about being smart with your emotions.

IQ VS EQ
•IQ and emotional intelligence attempt to measure
different forms of human intelligence
• these measures make up an individual’s psyche.

IQ has no connection with how people
understand and deal with their emotions and
the emotions of others (EI).
Some people have high IQs and low emotional
intelligence and vice versa, while some people
score highly on both and some do not.

CORRELATION BETWEEN IQ AND EI SCORES.
IQ helps you to be successful to the extent of 20 percent
only in life.
The rest of 80 percent success depends on your EQ.
20% IQ

Elements of Emotional Intelligence

1. Self-awareness
o recognize your own emotions
o how they affect your thoughts and behavior.
o know your strengths and weaknesses, and have
self-confidence

TWO dimensions of emotions:
Physiological side:
‘Emotion’ is a complex state of human mind, involving
bodily changes of widespread character such as
breathing, pounding heart, flushed face, sweating palms,
pulse rate, gland secretions, etc.
Psychological side
a state of excitement or perturbation marked by strong
feelings.

2. Self management
•The capacity to soothe oneself, to shake off rampant
anxiety, gloom, despair, or irritability.
•To control impulsive feelings and behaviors.
• To manage your emotions in healthy ways, take
initiative, follow through on commitments, and adapt
to changing circumstances

3. Social Awareness
•understand the emotions, needs, and concerns of
other people
• pick up on emotional cues, feel comfortable socially
•recognize the power dynamics in a group,
•empathy, understanding others and taking an active
interest in their concerns

4.Relationship management
 To develop and maintain good relationships
 To communicate clearly
 To inspire and influence others
 To work well in a team
 conflict management - resolving disagreements
 building bonds- building and maintaining relationships with
others

CHARACTERISTICS OF EQ

7 QUALITIES OF PEOPLE WITH HIGH EQ
 1. They’re self-aware.
 know what they’re good at and what they still have to learn
- weaknesses
 2. They’re change agents.
 aren’t afraid of change.
Changes are essential part of life.
 3. They’re empathetic.

 4. They’re not perfectionists.
 While extremely motivated, they know that perfection is
impossible.
 roll with the blows and learn from mistakes.
 5. They’re balanced.
 Maintain a healthy professional-personal balance in their
lives.
 Eat Well, get plenty of sleep and have interests outside
work.

 6. They’re curious.
 explore the possibilities
 don’t judge
 ask questions and are open to new solutions.
 7. They’re grateful.
 don’t see the world as “glass half-empty” as a
lot of people do.
 feel good about their lives
 don’t let critics or toxic people affect that.

BENEFITS OF EMOTIONAL INTELLIGENCE

Personal Benefits of EQ
• Greater career success
• Stronger personal relationships
• Increased optimism and confidence
• Better health

Professional Benefits of EQ
• Effective leadership skills
• Improved communication
• Less workplace conflict
• Better problem solving skills
• Increased likelihood of promotion

SCOPE OF DEVELOPING EQ
 Communication between your emotional and rational
“brains” is the physical source of emotional intelligence

SCOPE OF DEVELOPING EQ
 Plasticity
 Train your brain by repeatedly practicing new emotionally
intelligent behaviors
 Brain builds the pathways needed to make them into
habits.

SECTION 2
TIPS FOR IMPROVING EQ

Practicing Self-Regulation
• Accept responsibility for choosing your own emotional
responses.
• Learn to “reframe” stressful situations into ones that are
challenging.
• Be aware of, and learn to manage, your own emotional
“triggers.”

SOMETIMES WHEN YOU ARE ANGRY WITH SOMEONE, IT
HELPS TO SIT DOWN AND THINK ABOUT THE PROBLEM.

Practicing Self-Motivation
• Recognize that emotions affect your performance.
• Identify your “explanatory style.”
• When a setback strikes, resist asking “what’s wrong
with me?” Instead, ask “what can I fix?”
• Work to achieve your “flow state,” being in the moment
with work tasks.

MENTAL STEPS TO SELF-MOTIVATION
 Keep positive friends
 Read and listen well
 Positive self-talk:
 Life can be tough -get used to it
 Keep a positive attitude
 Take a break
 Share with others
4August2016EMOTIONALINTELLIGENCE

TECHNIQUES IN DETAIL
 Part 1 Tapping your emotions
 Part 2 Connecting With Other People
 Part 3 Putting EQ to Practical Use

PART 1 TAPPING YOUR EMOTIONS
Steps
1) Note your emotional reactions to events throughout the day
 acknowledge how you feel about experiences
 effect on your mindset and the way you behave

 practice of naming your emotions as sadness,
embarrassment, joy, contentment, or any other number
 Get in the habit of tapping into your emotions at certain
times every day

2)Pay attention to your body.
 start listening physical manifestations of your emotions

Examples
 Stress might feel like a knot in your stomach, tight chest, or
quick breathing.
 Sadness might feel like waking up with slow, heavy limbs.
 Joy, pleasure or nervousness might feel like butterflies in
your stomach, a racing heart or increased energy.

Tune into your gut responses to situations you face
every day
3. Observe how your emotions and behavior are
connected.

Examples
 Feeling embarrassed or insecure - withdraw from
conversation and disconnect.
 Feeling angry might -raise your voice or angrily stomp
away.
 Feeling overwhelmed -panic and lose track of what you
were doing, or cry.

4) Avoid judging your own emotions.

Every emotion you have is a new piece of useful information
connected to something that's happening in your world.
Example
 if you feel bitterly envious, what is that emotion telling you about
your situation?
 Fully experience positive emotions, too

5)Notice patterns in your emotional history.

When you have a strong emotion, ask yourself when you
last felt like this. What happened before, during and after?
 Observe how you handled a certain situation before, and
how you'd like to handle it next time.

6)Practice deciding how to behave.
 You can't help what emotions you feel, but you can decide
how you want to react to them
 Decide to communicate your feelings instead of repressing
them, or get up and try again instead of throwing in the towel.
 Don’t turn to escapist habits.

PART 2
CONNECTING WITH OTHER PEOPLE
1) Be open-minded and agreeable
When your mind is open through understanding it becomes
easier to deal with conflicts in a calm and self-
assured manner
 Listening to debates on television or the radio.
 When someone does not react emotionally the same way
you would, consider why this is?
 try to see it from their point of view.

 2)Improve your empathy skills
•Empathy means being able to recognize how other people
are feeling, and share emotions with them

•Being a more active listener and really paying attention to
what people are saying
•By expressing empathy, you also create empathy in
others

“If people will stop for a moment and put
themselves in another person’s shoes…
it will help them modify their
own behavior. It will help
them develop relationships
with those people.”
Darryl Grigg, Ed.D.
Co-Developer,
American Express Emotional Competence Program

3) Read people’s body language.
 Pick up on people’s true feelings by observing their facial
expressions and other body language.
 Practice being more observant and picking up on the less
obvious ways that people communicate their emotions.

4) See the effect you have on others
 Understanding other people's emotions is only half the
battle when it comes to EQ
 You also need to understand the effect you're having on
other people

 Do you tend to make people feel nervous, cheerful or
angry?
 What happens to conversation when you walk in the
room?
 change your attitude so that you have a better emotional
effect on people.

5)Practice being emotionally honest
 Practice being more physically open with your emotions, so
people can read you better.
 Being "yourself" helps other people really get to know you, and
they'll trust you
 understand that there’s a line
 control your emotions so as not to hurt others with them

PART 3
PUTTING EQ TO PRACTICAL USE
1) See where you have room for improvement.

2)Lower your stress level by raising your EQ.
 Figure out what triggers your stress, and what
helps relieve it.
 Make a list of effective forms of stress relief
 hanging out with a friend or taking a walk ,a movie, music,
yoga and put it to good use.
 Get help if you need it.

3)Be more light-hearted at home and at work
•Optimism results in emotional well being and greater
opportunities

 Negativity encourages people to focus only on what
can go wrong rather than building resilience.
 Know how to use fun and humor
 Use laughter to get through tough times.

 EXAMPLES OF NEED OF EQ AND TIPS

EI IN MEDICAL PROFESSION
Higher EI- positively contribute
 to the doctor-patient relationship
 increased empathy
 teamwork and communication skills
 stress management
 organizational commitment
 leadership

RESEARCH WORKS
 The Expression of Emotion Through Nonverbal
Behavior in Medical Visits - Mechanisms and
Outcomes
Debra L. Roter DrPH1,
Richard M. Frankel PhD2,

AYURVEDIC ASPECTS OF EQ
 Concept of dhaaraneeya vega
लोभ शोक भय क्रोध मान वेगान् ववधारयेत् नैललज्य
ईर्षयालततरागाणाम् अभभध्याश्च बुद्धधमान्(Ca su 7/27)
 Sadvritta
 Achaara rasaayanam

CONCLUSION
 Formula of happiness and success

o Importance in medical profession
o You can improve your EQ in a week's time if you will for it to
happen.
 Be well, think positive and surround yourself with the right
people who will make you feel great and special.

REFEERENCES
1. Casper, Christine M. (2001). From Now on with Passion: A Guide to Emotional
Intelligence. California: Cypress House.
2. Goleman, Daniel. (1995). Emotional Intelligence: Why it Can Matter More than
IQ. New York: Bantam Books.
3. Humphrey, R. H. (2002). The many faces of emotional leadership. Leadership
Quarterly, 13, 493–504.
4. Walter V. Clarke Associates. (1996). Activity vector analysis: Some Applications
to the Concept of Emotional Intelligence. Pittsburgh, PA: Walter V. Clarke
Associates.
5. Weisinger, Hendrie. (1998). Emotional Intelligence at Work. California: Jossey -
Bass.

THANK YOU