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Ten Steps to Building a High Performance High Value Organization,[object Object],Dr. Shayne G. Tracy,[object Object]
Ten Steps to Building a High Performance Organization,[object Object],10.	Communicate, Communicate, Communicate,[object Object],9.  	Harness the Power of Technology,[object Object],8.  	Develop a Succession Plan,[object Object],7.  	Recognize and Reward Top Performance,[object Object],6.  	Create a “Learning” Culture,[object Object],5.  	Create an “Earning” Culture,[object Object],4.  	Get the Right People in the Right Positions Doing the Right Thing,[object Object],3.  	Define Your “System” and Develop Metrics ,[object Object],2.  	Know and SERVE Your Customer ,[object Object],1.  	Define Your Business and Develop Your Strategy,[object Object]
Building an Asset...NOT Just a Business!,[object Object],“What choice can I make and action can I take in this moment to create the greatest net value?”,[object Object],—Peter Demarest, Answering the Central Question,[object Object]
Define Your Business and Develop Your Strategy,[object Object],What business are you really in?,[object Object],What value do you create and deliver?,[object Object],“The value of any currency is defined by the receiver, not by the holder...”,[object Object],—Dr. Donald M. Carmont,[object Object],Is your “currency” current?,[object Object],How often to you re-visit your strategic plan?,[object Object],Do you have a third pair of eyes?,[object Object]
Know and SERVE Your Customer,[object Object],“One who knows the customer best has no competition!”,[object Object],Who is your customer? ,[object Object],Who do you WANT to be your customers?,[object Object],Have you applied the 80/20 rule to determine which customers drive value and margins?,[object Object],What customers should you “fire”!,[object Object],Are you creating a unique customer experience,[object Object],Loyal customers build your brand and asset,[object Object]
Define Your “System” and Develop Metrics,[object Object],Map your business processes from the customer’s experience,[object Object],Inspect your system of processes for impediments to delivering the ultimate customer experience,[object Object],MAP (measure, assess, plan) your metrics for each process,[object Object],Develop scorecards for the four dimensions,[object Object],People, operations, finance, and customer,[object Object]
Get the Right People in the Right Positions Doing the Right Thing,[object Object],Which positions create the greatest value?,[object Object],Are you properly recruiting, selecting, hiring and compensating appropriate to value creation?,[object Object],Are you investing “value” in positions that don’t generate “value”?,[object Object],Are you valuing people who create value?,[object Object]
Create an “Earning” Culture,[object Object],Choose to develop an earning culture: not a culture of entitlement or fear,[object Object],In an earning culture, job security is possible but not promised,[object Object],An earning culture is a culture where value is rewarded, not perfunctory performance,[object Object],An earning culture differentiates between poor performers and top performers,[object Object]
Recognize and Reward Top Performance,[object Object],Recognition begins with compensation commensurate with contribution (value for value),[object Object],Recognition doesn’t have to be financial,[object Object],Don’t overlook the “power of appreciation”,[object Object],The best reward systems are those where workers are involved in determining what will be rewarded and how,[object Object]
Create a “Learning” Culture,[object Object],A “learning” culture is first and foremost a culture that views the workplace as the classroom,[object Object],All mistakes, successes, and everything that occurs is embraced as “lessons learned”,[object Object],Learning organizations link their training and development to:,[object Object],Strategic intent,[object Object],Employee development: developing leaders from the shop floor to the top floor,[object Object],Career development and succession,[object Object]
Develop a Succession Plan,[object Object],Don’t wait for retirement to overtake you before you develop your exit strategy and succession plan,[object Object],Employees that are coached, mentored, valued and engaged remain loyal and are your best pool of candidates for future leadership,[object Object],Do you have a replacement that you are mentoring and grooming to take over?,[object Object]
Harness the Power of Technology,[object Object],Recognize that technology is a “support” system and shold not “supplant” your core business model,[object Object],Technology is an enabler to accelerate the achievement of your strategy,[object Object],Don’t sacrifice “high touch” at the altar of “high tech”,[object Object]
Communicate, Communicate, Communicate,[object Object],Communication is the lubricant that makes the machinery of your organization function,[object Object],Communicate is more than “telling”,[object Object],Communication is ultimately “understanding”,[object Object],Effective leaders achieve this by being among their people, listening to their people, engaging their people, and keeping everyone informed,[object Object],Operate on a “first-to-know” basis,[object Object],Openness builds the trust that builds your value,[object Object]
                  Thank you,[object Object],     www.newhousepartners.com,[object Object]

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