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Confidential property of UnitedHealth Group. Do not distribute or reproduce without the express permission of UnitedHealth Group. Consumer Engagement  Products, Incentives & Consumerism Joe Ochipinti Vice President, UnitedHealthcare David Hughes Vice President,  Human Resources Access Insurance  March 3 rd , 2009 ,[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CDHPs are expected to have 25% share of all types of plans by 2010 Source: Forrester Research Market Share Forecast – All Plan Types PPO Indemnity POS HMO CDHP Market Share (%)
UnitedHealthcare’s Vision: Consumerism  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Consumerism traction: UnitedHealthcare ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],After 8 years, 24,000 implementations and over 2.9 million plan members  Definity CDH solutions  deliver best-in-class results. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consumerism continues to evolve… Traditional 1 st  Generation Discretionary  Spending 2 nd  Generation Behavior Changes 4 th  Generation Personalized Health 3 rd  Generation Health and Performance … and UnitedHealthcare continues to lead in consumer-driven innovation CDHPs  supported by HSA/HRA Our Consumer Engagement Product Spectrum
Consumerism continues to evolve… Traditional 1 st  Generation Discretionary  Spending 2 nd  Generation Behavior Changes 4 th  Generation Personalized Health 3 rd  Generation Health and Performance ,[object Object],[object Object],[object Object],… and UnitedHealthcare continues to lead in consumer-driven innovation Our Consumer Engagement Product Spectrum
What is SimplyEngaged 2.0 ,[object Object],[object Object],[object Object]
Consumer Engagement is Key Individual employees are employers best hope for improving quality and cost efficiency Factors that affect health are principally  behavioral .  50-70% of all diseases are associated with modifiable health risks – and are therefore preventable   10% 20% 20% 50%  Source: IFTF, Center for Disease Control and Prevention Access Genetic Environmental Behavior Helping individuals to become aware of their modifiable health risks and  engaged in their personal health is the best way to effect change!
Access Insurance At-a-Glance ,[object Object],[object Object],[object Object],David Hughes VP of Human Resources 275,000 225,000 115,000 Customers 475 375 275 Employees  2009 (Projected) 2008 2007
[object Object],[object Object],[object Object],Healthcare Philosophy:
Plans We Offer: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Healthcare and Wellness Strategy, 2008: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Healthcare and Wellness Strategy, 2008:
Healthcare and Wellness Strategy, 2009: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Math for the Employee: Typical Cost = $1000/yr plus 2 office visits for EE, $2000/yr for EE+1 and $3000/yr for Family $ 8,142.20  $ 7,142.20  $4,142.20  $  2,000  $ 10,142.20  $  9,142.20  $  6,142.20    $  10,854.00  $  8,274.00  $  7,854.00  Family $ 5,587.64  $ 3,587.64  $1,587.64  $  2,000  $  7,587.64  $  5,587.64  $  3,587.64    $  7,814.88  $  5,094.88  $  4,814.88  EE+1 $ 1,990.60  $  990.60  $  (9.40) $  1,000  $  2,990.60  $  1,990.60  $  990.60    $  2,938.56  $  1,578.56  $  1,438.56  EE Typical Cost Minimum Cost Maximum Cost Typical Cost Minimum Cost Adjusted Max Adjusted typical Adjusted Min Access Contribution Maximum Cost HDHP     POS  
Math for the Company:
Best practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]

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Benefit Conference Orlando 2009

  • 1.
  • 2.
  • 3. CDHPs are expected to have 25% share of all types of plans by 2010 Source: Forrester Research Market Share Forecast – All Plan Types PPO Indemnity POS HMO CDHP Market Share (%)
  • 4.
  • 5.
  • 6. Consumerism continues to evolve… Traditional 1 st Generation Discretionary Spending 2 nd Generation Behavior Changes 4 th Generation Personalized Health 3 rd Generation Health and Performance … and UnitedHealthcare continues to lead in consumer-driven innovation CDHPs supported by HSA/HRA Our Consumer Engagement Product Spectrum
  • 7.
  • 8.
  • 9. Consumer Engagement is Key Individual employees are employers best hope for improving quality and cost efficiency Factors that affect health are principally behavioral . 50-70% of all diseases are associated with modifiable health risks – and are therefore preventable 10% 20% 20% 50% Source: IFTF, Center for Disease Control and Prevention Access Genetic Environmental Behavior Helping individuals to become aware of their modifiable health risks and engaged in their personal health is the best way to effect change!
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. Math for the Employee: Typical Cost = $1000/yr plus 2 office visits for EE, $2000/yr for EE+1 and $3000/yr for Family $ 8,142.20 $ 7,142.20 $4,142.20 $ 2,000 $ 10,142.20 $ 9,142.20 $ 6,142.20   $ 10,854.00 $ 8,274.00 $ 7,854.00 Family $ 5,587.64 $ 3,587.64 $1,587.64 $ 2,000 $ 7,587.64 $ 5,587.64 $ 3,587.64   $ 7,814.88 $ 5,094.88 $ 4,814.88 EE+1 $ 1,990.60 $ 990.60 $ (9.40) $ 1,000 $ 2,990.60 $ 1,990.60 $ 990.60   $ 2,938.56 $ 1,578.56 $ 1,438.56 EE Typical Cost Minimum Cost Maximum Cost Typical Cost Minimum Cost Adjusted Max Adjusted typical Adjusted Min Access Contribution Maximum Cost HDHP     POS  
  • 17. Math for the Company:
  • 18.
  • 19.

Editor's Notes

  1. Consumer Tension Points
  2. HAS is more then HRA 1 st time in 5 years. Not to boast but experience. FL – 125 – 130 k 95k in HSA
  3. UnitedHealthcare leads in consumer-driven innovation Consumerism has always been a strategy enabling employees to: become efficient purchasers of care be better stewards of their health change lifestyle behaviors that contribute to poor health through incentives Integration of plan designs with financial accounts and relevant health information and tools represented our first product innovation Simply Engaged and United with Me are examples of 2nd Generation assets, offering behavior change support & education – with varying degrees of customization activity and compliance based rewards Vital Measures is an example of a 3 rd Generation product that is oriented towards delivering rewards for health outcomes (vs. activities alone) AND those rewards are embedded within the health benefit design – an integrated solution vs. additive incentive capabilities. A 4 th Generation Product could combine many of our existing assets, offering a more personalized experience with tailored plan designs, health outcome incentives, information and support programs, and activation programs – all designed to resonate specifically with key population segments.
  4. UnitedHealthcare leads in consumer-driven innovation Consumerism has always been a strategy enabling employees to: become efficient purchasers of care be better stewards of their health change lifestyle behaviors that contribute to poor health through incentives Integration of plan designs with financial accounts and relevant health information and tools represented our first product innovation Simply Engaged and United with Me are examples of 2nd Generation assets, offering behavior change support & education – with varying degrees of customization activity and compliance based rewards Vital Measures is an example of a 3 rd Generation product that is oriented towards delivering rewards for health outcomes (vs. activities alone) AND those rewards are embedded within the health benefit design – an integrated solution vs. additive incentive capabilities. A 4 th Generation Product could combine many of our existing assets, offering a more personalized experience with tailored plan designs, health outcome incentives, information and support programs, and activation programs – all designed to resonate specifically with key population segments.
  5. Intervoice, Inc. 10/05/09 Company Confidential SLIDE OBJECTIVE To convey a top-level awareness of the key “factoids” surrounding the leadership and strength of Intervoice as a company. PRESENTER NOTES Recap above factoids, plus insert some/all as applicable from below:
  6. Intervoice, Inc. 10/05/09 Company Confidential SLIDE OBJECTIVE To convey a top-level awareness of the key “factoids” surrounding the leadership and strength of Intervoice as a company. PRESENTER NOTES Recap above factoids, plus insert some/all as applicable from below: