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Deep insights, pragmatic advice




                    Unlocking the Benefits of
                    Integrated Talent and Learning
                              David Wilson, Managing Director
                              davidw@elearnity.com


© Copyright Elearnity Limited All Rights Reserved               Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    Agenda

         • The realities and challenges of silo-based talent processes
         • The immediate benefits of integrating learning and talent
         • The impact on systems and creating a seamless user
           experience
         • Key lessons in integration from corporate research
         • A 7-point action plan to success




© Copyright Elearnity Limited All Rights Reserved     Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    The Talent Landscape




         •       Historically silo’ed & fragmented
                   –      Organisationally
                   –      Processes
                   –      Systems investment
                   –      Partners/Supplier choices


         •       Separation between Transactional HR and Transformational Talent


© Copyright Elearnity Limited All Rights Reserved                Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    Human Capital Landscape




                                                                                    Compensation
          Transformatio’nal




                                                                Performance
                                   Recruitment
             Talent Silo’s




                                                     Learning
          Transactional




                                                    HR Management
               HR




© Copyright Elearnity Limited All Rights Reserved                             Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    Historic Strategy/Assumption




                                                                                    Compensation
                                                                Performance
                                   Recruitment



                                                     Learning

                                                    ERP/HRMS
                                                    HR Management



© Copyright Elearnity Limited All Rights Reserved                             Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    Talent Silos




                                                                                     Compensation
                                                                 Performance
                                   Recruitment



                                                     Learning
                                    Best             Best        Best                Best
                                     Of               Of          Of                  Of
                                   Breed            Breed       Breed               Breed




                                                    ERP/HRMS
                                                    HR Management



© Copyright Elearnity Limited All Rights Reserved                              Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    From Silo to Hybrid




                                                                                     Compensation
                                                                 Performance
                                   Recruitment



                                                     Learning
                                    Best             Best        Best                Best
                                     Of               Of          Of                  Of
                                   Breed            Breed       Breed               Breed




                                                    ERP/HRMS
                                                    HR Management



© Copyright Elearnity Limited All Rights Reserved                              Deep insights, pragmatic advice
Deep insights, pragmatic advice




                                                    Integrating Talent
                                                    and Learning




© Copyright Elearnity Limited All Rights Reserved                  Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    Benefits of Integration

         •       Clearer links and better continuity between the individual talent elements
         •       Increased automation of talent processes as a whole, and improved
                 efficiency of operations
         •       Improved user experience, lower learning curve and higher adoption
                 throughout the talent lifecycle
         •       Reduced duplication, more accurate talent data and ease of sharing
                 talent data (currently seen as poor in most organisations)
         •       Better management information and analytics
         •       Richer discussions about the capabilities of the business
         •       Improved operational performance and ROI from the HR function




© Copyright Elearnity Limited All Rights Reserved                  Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    The Role of Learning

         The glue that links many of the parts of this talent cycle
         together is learning …

         •       Learning via induction is critical to onboarding new recruits
         •       Learning helps ensure your people are capable and competent
         •       Learning is core to developing existing staff and building future skills
         •       Learning is central to individual career advancement and for building
                 organisational capability
         •       Learning is a key tool for raising performance

         Learning is not just another process or system to integrate with; it’s actually
         a core enabler for delivering many of the other talent processes too.



© Copyright Elearnity Limited All Rights Reserved                     Deep insights, pragmatic advice
Strategic Talent                                                     On-Boarding /
                                                                                         Workforce
                                                                          Global
   Management                                                                            Analytics
                                                                        Orientation
                                                        Alumini
                                                        Systems
                                                                                                     Performance               POTENTIAL                                                 Transactional
                                      Recruitment
                                                                                                                                                            uMantis/
                 Skills &
 Deep insights, pragmatic advice                                                                                                                             Chris21                   SAP Finance
                     Competency
                       Mgmt
                                                                                                                    ESSENTIAL
       Global People
                                                                                                                                                                                                     CRM
          Survey
                                                                                                                                      HR

  Global Mobility

                                                                                                                          HR

  Compensation
     Mgmt
                                                                                                                                                                                Enterprise
                                                                                                                                                                                 Search
              360 Feedback


                                   Succession
                                    Planning
                                                                                                                                                                                LDAP                        Portals &
                                                                                                                                                                                                           IT Security
                                                                                                                                                                  Portal

                       Analytics
                                                                                                                     LMS                       E-learning
                                                                                                                                               Content &
                                                                                                                                                Delivery
          Talent
                                                                                                                                                Service
         Reporting

                                                                                                                                                            Generic e-
   Compliance                                                                                                                                                learning
    Reporting                                                                                                                                                Content

                                                                             Calendar
                                                                                                                                                                  Authoring
              Dash Boards
                                                                                                                                                                    Tools

                                      Data
                                   Warehourse
                                                                                                                                                                       E-Assessment

    Reporting &                                          Lotus Notes                                    Email
                                                            Apps                                                                                     Virtual
     Analytics                                                                                                                                     Classroom
                                                                                                                                  Evaluation


                                                    Knowledge
                                                       Dbs
                                                                                                                                                                                         Learning
                                                                                        Documentum
                                                                                                                                                                                        Applications
                Workforce
                  Tools                               Lotus
                                                                            Social                              CPD/CPE
                                                    Sametime
                                                                          Networking                                           LCMS
                                                                                                                                                                                                 11
© Copyright Elearnity Limited All Rights Reserved                                                                                                  Deep insights, pragmatic advice
Strategic Talent                                                     On-Boarding /
                                                                                         Workforce
                                                                          Global
   Management                                                                            Analytics
                                                                        Orientation
                                                        Alumini
                                                        Systems
                                                                                                     Performance               POTENTIAL                                                 Transactional
                                      Recruitment
                                                                                                                                                            uMantis/
                 Skills &
 Deep insights, pragmatic advice                                                                                                                             Chris21                   SAP Finance
                     Competency
                       Mgmt
                                                                                                                    ESSENTIAL
       Global People
                                                                                                                                                                                                     CRM
          Survey
                                                                                                                                      HR

  Global Mobility

                                                                                                                          HR



                    Talent Integration Drivers
  Compensation
     Mgmt
                                                                                                                                                                                Enterprise
                                                                                                                                                                                 Search
              360 Feedback


                                   Succession
                                    Planning
                                                                                                                                                                                LDAP                        Portals &
                                                                                                                                                                                                           IT Security
                                                                                                                                                                  Portal

                       Analytics




          Talent
                                                                                                                     LMS
                                                                                                                          Learning Integration Drivers
                                                                                                                                               E-learning
                                                                                                                                               Content &
                                                                                                                                                Delivery
                                                                                                                                                Service
         Reporting

                                                                                                                                                            Generic e-
   Compliance                                                                                                                                                learning
    Reporting                                                                                                                                                Content

                                                                             Calendar
                                                                                                                                                                  Authoring
              Dash Boards
                                                                                                                                                                    Tools

                                      Data
                                   Warehourse



                               Work Integration Drivers
                                                                                                                                                                       E-Assessment

    Reporting &                                          Lotus Notes                                    Email
                                                            Apps                                                                                     Virtual
     Analytics                                                                                                                                     Classroom
                                                                                                                                  Evaluation


                                                    Knowledge
                                                       Dbs
                                                                                                                                                                                         Learning
                                                                                        Documentum
                                                                                                                                                                                        Applications
                Workforce
                  Tools                               Lotus
                                                                            Social                              CPD/CPE
                                                    Sametime
                                                                          Networking                                           LCMS
                                                                                                                                                                                                 12
© Copyright Elearnity Limited All Rights Reserved                                                                                                  Deep insights, pragmatic advice
Deep insights, pragmatic advice




                                                    Key Lessons in
                                                    Integration




© Copyright Elearnity Limited All Rights Reserved                    Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    Key Lessons

         •       Review HR Culture and Organisation
         •       Connect Your Processes
         •       Consider Learning as the Glue
         •       Integrate the User Experience
         •       Integrate Talent Data and Analytics
         •       Balance Strategic Development with Tactical Performance




© Copyright Elearnity Limited All Rights Reserved        Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    7 Action Points for Success

         1.        Understand the key challenges in your business to enhance internal
                   commitment.
                   To support the business case for integration you must understand the
                   challenges faced as a result of disparate systems.

         2.        List your overall talent lifecycle and key processes.
                   Look for current process disconnects, data disconnects, and user
                   experience disconnects.

         3.        Identify opportunities to integrate learning with each of your main
                   talent processes.
                   Which ones already integrate with learning currently? If they don’t,
                   should they? What issues exist in that integration?



© Copyright Elearnity Limited All Rights Reserved                   Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    7 Action Points for Success

         4.        Prioritise your process/system integration between learning and talent.
                   Not all parts of the lifecycle are equal – either in terms of the pain they
                   cause, or the benefits that integration might bring. Identify the obvious
                   priorities for integrating learning and talent, for users, for managers, and
                   for the HR/Talent/Learning community

         5.        Determine scope and sophistication.
                   What level of sophistication do you want to achieve in those processes?
                   Sophistication can bring enhanced value and fit, but it also brings
                   complexity.

         6.        Identify unique needs within the learning and talent processes.
                   An organisation can spend a lot of time mapping out everything and fail
                   to spot the real points of difference.


© Copyright Elearnity Limited All Rights Reserved                      Deep insights, pragmatic advice
Deep insights, pragmatic advice
                                    7 Actions Points for Success

         7.        Prove, Scale, Evolve and Innovate.
                   The best evidence will always be your own. Look for good opportunities
                   to prove value quickly and do it. Starting small will help you accelerate
                   your experience curve rather than getting locked into a huge strategic
                   review or project.

         It is very difficult to define the perfect answer up-front, especially when you
         are bringing together historically disconnected perspectives from different
         parts of the HR community.
         Starting small, proving value and then scaling adoption is nearly always better.
         Remain agile. Agility and innovation will be critical to adapting to the
         changing needs of the business as well as truly unlocking your talent
         potential.



© Copyright Elearnity Limited All Rights Reserved                    Deep insights, pragmatic advice
Deep insights, pragmatic advice




                          Thank You
                            Any Questions?




                  davidw@elearnity.com


                                   @dwil23


© Copyright Elearnity Limited All Rights Reserved   Deep insights, pragmatic advice

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Integrating Learning And Talent Slides

  • 1. Deep insights, pragmatic advice Unlocking the Benefits of Integrated Talent and Learning David Wilson, Managing Director davidw@elearnity.com © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 2. Deep insights, pragmatic advice Agenda • The realities and challenges of silo-based talent processes • The immediate benefits of integrating learning and talent • The impact on systems and creating a seamless user experience • Key lessons in integration from corporate research • A 7-point action plan to success © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 3. Deep insights, pragmatic advice The Talent Landscape • Historically silo’ed & fragmented – Organisationally – Processes – Systems investment – Partners/Supplier choices • Separation between Transactional HR and Transformational Talent © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 4. Deep insights, pragmatic advice Human Capital Landscape Compensation Transformatio’nal Performance Recruitment Talent Silo’s Learning Transactional HR Management HR © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 5. Deep insights, pragmatic advice Historic Strategy/Assumption Compensation Performance Recruitment Learning ERP/HRMS HR Management © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 6. Deep insights, pragmatic advice Talent Silos Compensation Performance Recruitment Learning Best Best Best Best Of Of Of Of Breed Breed Breed Breed ERP/HRMS HR Management © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 7. Deep insights, pragmatic advice From Silo to Hybrid Compensation Performance Recruitment Learning Best Best Best Best Of Of Of Of Breed Breed Breed Breed ERP/HRMS HR Management © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 8. Deep insights, pragmatic advice Integrating Talent and Learning © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 9. Deep insights, pragmatic advice Benefits of Integration • Clearer links and better continuity between the individual talent elements • Increased automation of talent processes as a whole, and improved efficiency of operations • Improved user experience, lower learning curve and higher adoption throughout the talent lifecycle • Reduced duplication, more accurate talent data and ease of sharing talent data (currently seen as poor in most organisations) • Better management information and analytics • Richer discussions about the capabilities of the business • Improved operational performance and ROI from the HR function © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 10. Deep insights, pragmatic advice The Role of Learning The glue that links many of the parts of this talent cycle together is learning … • Learning via induction is critical to onboarding new recruits • Learning helps ensure your people are capable and competent • Learning is core to developing existing staff and building future skills • Learning is central to individual career advancement and for building organisational capability • Learning is a key tool for raising performance Learning is not just another process or system to integrate with; it’s actually a core enabler for delivering many of the other talent processes too. © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 11. Strategic Talent On-Boarding / Workforce Global Management Analytics Orientation Alumini Systems Performance POTENTIAL Transactional Recruitment uMantis/ Skills & Deep insights, pragmatic advice Chris21 SAP Finance Competency Mgmt ESSENTIAL Global People CRM Survey HR Global Mobility HR Compensation Mgmt Enterprise Search 360 Feedback Succession Planning LDAP Portals & IT Security Portal Analytics LMS E-learning Content & Delivery Talent Service Reporting Generic e- Compliance learning Reporting Content Calendar Authoring Dash Boards Tools Data Warehourse E-Assessment Reporting & Lotus Notes Email Apps Virtual Analytics Classroom Evaluation Knowledge Dbs Learning Documentum Applications Workforce Tools Lotus Social CPD/CPE Sametime Networking LCMS 11 © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 12. Strategic Talent On-Boarding / Workforce Global Management Analytics Orientation Alumini Systems Performance POTENTIAL Transactional Recruitment uMantis/ Skills & Deep insights, pragmatic advice Chris21 SAP Finance Competency Mgmt ESSENTIAL Global People CRM Survey HR Global Mobility HR Talent Integration Drivers Compensation Mgmt Enterprise Search 360 Feedback Succession Planning LDAP Portals & IT Security Portal Analytics Talent LMS Learning Integration Drivers E-learning Content & Delivery Service Reporting Generic e- Compliance learning Reporting Content Calendar Authoring Dash Boards Tools Data Warehourse Work Integration Drivers E-Assessment Reporting & Lotus Notes Email Apps Virtual Analytics Classroom Evaluation Knowledge Dbs Learning Documentum Applications Workforce Tools Lotus Social CPD/CPE Sametime Networking LCMS 12 © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 13. Deep insights, pragmatic advice Key Lessons in Integration © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 14. Deep insights, pragmatic advice Key Lessons • Review HR Culture and Organisation • Connect Your Processes • Consider Learning as the Glue • Integrate the User Experience • Integrate Talent Data and Analytics • Balance Strategic Development with Tactical Performance © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 15. Deep insights, pragmatic advice 7 Action Points for Success 1. Understand the key challenges in your business to enhance internal commitment. To support the business case for integration you must understand the challenges faced as a result of disparate systems. 2. List your overall talent lifecycle and key processes. Look for current process disconnects, data disconnects, and user experience disconnects. 3. Identify opportunities to integrate learning with each of your main talent processes. Which ones already integrate with learning currently? If they don’t, should they? What issues exist in that integration? © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 16. Deep insights, pragmatic advice 7 Action Points for Success 4. Prioritise your process/system integration between learning and talent. Not all parts of the lifecycle are equal – either in terms of the pain they cause, or the benefits that integration might bring. Identify the obvious priorities for integrating learning and talent, for users, for managers, and for the HR/Talent/Learning community 5. Determine scope and sophistication. What level of sophistication do you want to achieve in those processes? Sophistication can bring enhanced value and fit, but it also brings complexity. 6. Identify unique needs within the learning and talent processes. An organisation can spend a lot of time mapping out everything and fail to spot the real points of difference. © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 17. Deep insights, pragmatic advice 7 Actions Points for Success 7. Prove, Scale, Evolve and Innovate. The best evidence will always be your own. Look for good opportunities to prove value quickly and do it. Starting small will help you accelerate your experience curve rather than getting locked into a huge strategic review or project. It is very difficult to define the perfect answer up-front, especially when you are bringing together historically disconnected perspectives from different parts of the HR community. Starting small, proving value and then scaling adoption is nearly always better. Remain agile. Agility and innovation will be critical to adapting to the changing needs of the business as well as truly unlocking your talent potential. © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  • 18. Deep insights, pragmatic advice Thank You Any Questions? davidw@elearnity.com @dwil23 © Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice