What leaves visibility gaps and demands higher levels of time and expertise from IT professionals? Having different consoles for application code visibility vs. IT infrastructure management. The convergence of application and infrastructure monitoring offers significant opportunities to drive IT transformation using IT service management, DevOps and/or a combination of both.
View these slides from our webinar, ‘Closing the Visibility Gap | How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation ‘, the first of a ‘shift-left’ series that will highlight how you can meet the emerging requirements across both the ITSM and DevOps lifecycles.
In them John Worthington, Director of Product Marketing for eG Innovations, will help you discover how to:
• Get a baseline of monitoring in an IT transformational context based on ITSM and DevOps
• Find out how converged application and infrastructure visibility can help accelerate IT transformation efforts with ITSM, DevOps or both
• Understand how monitoring can accelerate cultural change and accelerate IT value delivery to the business without flying blind
Closing the Visibility Gap | How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation
1. 3/30/2
017
Oracle Confidential –
Internal/Restricted/Highly Restricted
1
Closing the Visibility Gap
How to Combine
Application and Infrastructure Monitoring
to Accelerate IT Transformation
1Copyright eG Innovations | www.eginnovations.com3/30/2017
2. Logistics
• Please submit your questions at any time
during the webinar using the questions panel
on the GoToWebinar client
• This webinar is being recorded. All attendees
will receive a link to the recording in a few
days.
• A copy of this presentation is posted on
SlideShare:
http://www.slideshare.net/eginnovations
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3. Today’s presenter…
John is an IT veteran with more than 30 years of
executive experience, half dedicated to IT
service management.
As CEO and Principal of MyServiceMonitor he
assisted clients in adapting service lifecycle
processes by leveraging eG Enterprise.
He went on to assignments with ThirdSky and
VMware, and has numerous industry
certifications including ITIL Expert and DevOps.
John has more than a decade of experience
helping customers leverage monitoring
intelligence as a key enabler of IT
transformation.
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Mobile: 201.826.1374
john.worthington@eginnovations.com
4. Today’s Agenda
• About eG Innovations
• ITSM, DevOps and IT transformation
• Monitoring in a transformation context
• eG Innovations, ITSM and DevOps
• Demo
• Q & A
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5. eG Innovations is a provider of enterprise-class performance
management products that provide complete visibility across
every layer and every tier of dynamic & complex, cloud,
virtual and physical IT environments to reliably deliver
mission-critical business services.
Worldwide Locations
About eG Innovations
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6. Why People Come to Us…
• 75% of IT organizations are
suffering from degraded
business applications
– IDC Research
• 70% of the time, IT
organizations learn about
performance problems from
end-users
– Gartner
• 31% of performance issues take
more than a month to resolve or
are never resolved
- Forrester
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7. The eG Innovations Difference
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“To effectively manage applications, today’s products have to combine a top-down,
transaction level approach with a bottom-up, device level approach. Few products were
specifically designed from scratch to do this, and eG Enterprise is one that was. eG Enterprise
captures and correlates a complete, multi-dimensional business service view.”
– Enterprise Management Associates
8. Evolution of Our Product Suite
• Universal Agent
• Automatic thresholding
• Automated diagnostics (root-cause)
• Web transaction monitoring
• Integration console
• Service topology map
• Auto correlation based
on dependency maps
• 360° visibility into VM
performance
• Industry first
virtualization-aware
auto-diagnosis
• Broadest virtualization
coverage
• User experience
monitoring
• Transaction tracing
• Code level visibility
2001
Unified
Monitoring
2005
Business Service
Management
2008
Virtualization
• SaaS Option
• Public/Private/Hybrid
cloud support
2014
Cloud
2016
APM
9. Today’s Agenda
• About eG Innovations
• ITSM, DevOps and IT transformation
• Monitoring in a transformation context
• eG Innovations, ITSM and DevOps
• Demo
• Q & A
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11. DevOps
• DevOps is a professional movement that
encourages a collaborative working relationship
between development and IT operations
– Results in accelerated
flow of planned work
– Simultaneously
improves resiliency, reliability
and security
of production infrastructure
• Directly addresses typical conflicts in many IT
organizations
– Time-to-market vs. Production availability
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19. Monitoring in a transformation context
• All stakeholders use monitoring information, but we tend to drown in
data!
• Lack of information results in poor visibility, which leads to poor
transparency, which leads to a lack of trust
• Effective decision making is highly dependent on timely information and
knowledge
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1Why Decisions Fail, P.Nutt
Decision Techniques1
20. Visibility & transparency needed NOW
• It is not enough to simply have all data
available in a single view (although it helps).
• It is also not enough to transform the data to
information in the form of reports (although
that helps too).
• IT must be able to take vast amounts of real
time data and go beyond information to
provide IT staff with the knowledge of what
actions to take without the need for experts or
expensive bridge calls.
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21. Today’s Agenda
• About eG Innovations
• ITSM, DevOps and IT transformation
• Monitoring in a transformation context
• eG Innovations, ITSM and DevOps
• Demo
• Q & A
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22. eG Innovations, ITSM and DevOps
• We will analyze this from two perspectives
1. A lifecycle perspective
– ITSM lifecycle
– DevOps lifecycle
2. An IT transformation perspective
– People
– Process
– Tools
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24. DevOps Lifecycle & APM Solution for Web
Applications
• Traditionally separate from
infrastructure monitoring
• Mainly focused on web apps
• APM provides continuous
visibility into how application
code issues are affecting the
user experience
• Real-time tracing of each
business transaction,
recording of performance
metrics at every stage
Plan &
Build
Release OperateDevOps
APM does not directly
address infrastructure1
1 Gartner
25. eG Innovations, ITSM and DevOps
• We will analyze this from two perspectives
1. A lifecycle perspective
– ITSM lifecycle
– DevOps lifecycle
2. An IT transformation perspective
– People
– Process
– Tools
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26. IT Transformation perspective: eG & People
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• Alarm Viewers – Service Desk Staff, Monitor Users; perform alarm management
• Monitor Users – All stakeholders; role-specific dashboards and reports
• Service Level Managers, Business Relationship Managers, Product Managers,
Application Developers, Infrastructure Engineers
• Service Level Managers, Business Relationship Managers, Product Managers,
Application Developers, Infrastructure Engineers
• Monitor Users – All stakeholders; role-specific dashboards and reports
• Alarm Viewers – Service Desk Staff, Monitor Users; perform alarm management
• eG Engineer (Administrator) – Systems
Administrator, Level 2/3 Support,
Infrastructure Engineer, Platform Engineer,
DevOps Engineer
OPS
User Management, Agent
Management, Console
Admin, DB Admin,
Dashboards, Reporting &
Analytics
• eG Consultant (Designer/Developer) –
Release Manager, QA Analyst, Application
Developer, Tester, DevOps Engineer
DEV
Component/Test Design &
Development, Dashboards,
Reporting & Analytics
29. A Classic Transformation Challenge...
• eG Enterprise is a Service monitor!
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30. eG, ITSM, DevOps and IT Transformation
• ITSM is about changing mindsets – achieving a services
orientation
• DevOps is about culture shift – collaboration, feedback and
continuous learning
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Transformational
Change1
• Wake-up call
• Changes in mindsets, culture
• Greatest degree of uncertainty
Transitional
Change
• Programs / Implementation
(business & human objectives met)
• Boundaries may be uncertain
• Significant stakeholder management
Developmental
Change
• Projects / Installation (on-time, on-
budget, technical objectives met)
• Process adaptation & improvement
1Change Leader’s Handbook
Investments here
must be supported
by customers and
eG Partners
They drive
Value Of Investment
(VOI)
Rapid
Return On
Investment
(ROI)
31. Why Converge?
• APM alone is not
sufficient, neither is IPM
alone
• Converged solution
facilitates true root-
cause diagnosis
• Minimizes learning curve
• Enhances operational
efficiency
• Ensures user satisfaction
& productivity
Closing the Visibility Gap
Accelerate IT
Transformation with
Converged Application
and Infrastructure
Monitoring
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32. Today’s Agenda
• About eG Innovations
• ITSM, DevOps and IT transformation
• Monitoring in a transformation context
• eG Innovations, ITSM and DevOps
• Demo
• Q & A
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33. Monitoring, Transformation & Best Practice
• Transformational change requires more than visibility;
transparency is a basis of trust
• Transparency requires knowledge; knowledge must be
shared across the service lifecycle
• ITSM’s focus tends to be on Prod; DevOps’ tends to be on
Non-Prod; both are needed
• Services are the means of delivering value; applications
are not the same as services
• Service provides the context for automated diagnosis and
business impact
• Automated diagnostics can improve transparency; you
don’t have to fly blind!
34. Services are a means of delivering value
User Experience Management | Total Performance Visibility
Code to Bare Metal | Any Cloud Deployment Model
Pre-Emptive Alerting | Automated Diagnosis
Right-Sizing & Capacity Planning
Internal/External Customer-Facing IT Services
Traditional
Application
Monitoring
Traditional
Infrastructure
Monitoring
Application
Stack
Full End-to-End
Service Stack
35. Questions
Please submit your
questions at any time
during the webinar
using the questions
panel on the
GoToWebinar client
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36. For More Information
• More Details
– http://www.eginnovations.com/freetrial
• Send an Email
– Info@eginnovations.com
• Call Us
– +1 (866) 526 6700
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