1. Varalaxmi Pillai
Mumbai, India
Mobile: +919022794164 | E-Mail: varalaxmi.pillai@gmail.com | Twitter: earthyeagle11
Objective
To work in a dynamic organisation, where my creative skill sets and communication expertise, are put into
optimum use and make a positive contribution.
Professional Summary
Energetic self-starter with excellent team development, conflict resolution, negotiation and people skills
2 years of specialization in the arena of Online Marketing (Social Media) and Communications
4 years of Team Management, Leadership and Client Servicing
Skilled in Data Gathering, Research and Analysis and CRM
Experience
Starcom Mediavest Group Convonix, Mumbai, India
Social Media Project Manager Jan 2014- Present
Manage Social Media campaigns and day-to-day activities including:
a. Create relevant content to reach the company’s target audience
b. Monitor, listen and respond to users in a “Social” way
c. Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter
profile, and blog)
d. Design, create and manage Campaigns and Social ad campaigns as scheduled
e. Collate a report for management and client showing results (ROI)
Developed and implemented a proactive process for capturing customer reviews online.
Build brand’s social media image to increase brand’s reach and level of influence
Identify trends in Social Media tools, applications, channels, design and strategy and evaluate the
competition for best practices
Analyze, review and report effectiveness of campaigns and translate qualitative data into
recommendations and plans for future Social Media campaigns
2. 2
LogicServe Pvt. Ltd., Mumbai, India
Affiliate Marketing Specialist Sep 2012- Dec 2014
Business to Consumers:
Single handedly strategising and managing the brand outreach of www.voucherking.co.uk on social
networking sites and other similar community sites to a wide range of business as well as consumer base
Strategising, maintaining and position the brand as per brand guidelines and ensuring constant
engagement with the end consumers
Monitor trends in social media, the impact of social media programs, analyse, review, and report on
effectiveness of campaigns inl an effort to maximize results
Ideating, branding, developing and editing content for newsletters, and seeding the final outcome to
customers and end users
Business to Business:
Develop and execute communication strategies to meet the consumer and business partner needs
The key responsibility was to create, develop and maintain the relationship with affiliates to help
maximize their revenue through publishing on www.couponcodesbay.com.
Research new top level affiliates with high levels of relevant traffic, targeted mailing lists etc. Negotiate
bespoke commercial deals with high-end Affiliates
Work with key Affiliate Networks to maximise reach and promotion of Affiliate Programmes
Analyze affiliate performance and report back to senior management on performance
JADE (European Confederation of Junior Enterprises), Brussels, Belgium
Head - Online Communications Aug 2012- July 2013
Developing, strategizing and executing strategy for the brand’s online presence - website, social media and
collateral to consistently articulate JADE’s mission.
Achievements:
Created a brand guidelines for JADE on Website and Social Media Platforms which was connecting
with its consumer base
Built and structured the communications department to enhance and put up communication
mechanisms and activities
3. 3
Westminster Business Consultants, London, UK
Managing Director and Marketing Manager Oct 2009- Oct 2011
The key responsibility was to create innovative strategies to attract and retain potential customers by creating
well-targeted campaigns.
Achievements:
Project Manager for JADE UK Congress 2011-a National Junior Entrepreneurs Meeting
Developed the theme: iLead: Defying gravity to succeed in the iCentury
Created WBC’s CSR portfolio by working closely with Young Enterprise- an UK educational charity
Introduced and managed social media and newsletter tool to engage with customers and internal
team
Introduced new business development techniques resulting a rise in revenue by 80%
Thomas Cook India Ltd., Mumbai, India
Client Servicing July 2007- Dec 2009
Responsibilities
Co-ordinate with internal team and ensure that customers pre travel arrangements are organized well
prior to the travel.
Appreciated for excellent client servicing by the company and customers.
Education
MA in International Business and Management (Merit) March 2010
University of Westminster, London, United Kingdom
Bachelor of Commerce (Distinction) & Advanced Diploma in Tourism and Travel Management June 2007
H.R. College of Commerce and Economics, University of Mumbai, Mumbai, India