Employee Engagement 2017 v10

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Featured Speakers:
Stephanie Nash
Chief People Officer
RedMart
Bryden Toh
VP HR (FA Division)
Breadtalk
Jocelyn Chan
Human Resource Director
Cold Storage
Shalini Bhateja
Talent & Development Director
Coca Cola
Yin Leng Loke
Senior Director
Total Rewards, APAC | Corporate
Human Resources
Medtronic
Sharad Goyal
Director - Human Resources, Asia
Pacific
RGA
Key Topics:
• Integrating engagement into key business performance
metrics
• Fresh metrics to benchmark your employee engagement
programs
• How to better engage with millennial, and gig employees
• Enabling shared ownership of engagement from
business owners, and line managers
• Empowering managers with core competencies to lead
and inspire
• Strengthening Total Rewards & Recognition programs
that go beyond monetary benefits
• Re-engaging with disengaged staff
• Translating feedback insights into actionable programs
• Career development and mobility to retain key talent
• Leveraging employer branding to attract and optimize
talent potentials
• Crafting a branded digital employee experience with new
technologies
• Designing a high-impact on-boarding program for new
managers
SINGAPORE
28-29
NOV2017
EMPLOYEE EXPERIENCE &
ENGAGEMENT 2017
Revamping your Employee Experience for the New Economy
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WELCOME TO EMPLOYEE EXPERIENCE & ENGAGEMENT 2017!
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• How to align employee engagement with
business goals?
• How to personalise employee experience that
caters to different employees’ needs?
• How to empower managers to lead and engage?
With that in mind, Employee Experience &
Engagement 2017, happening on 28-29 November,
will focus on “Stepping Up your Employee
Engagement to Become a Talent Magnet in the New
Economy”.
Join us this November to reflect, learn from concrete
case studies, engagement tips to strengthen our
engagement programs.
I look forwards to meeting you in November.
Sincerely Yours,
Bella Lai
Conference Director
Employee Experience & Engagement 2017
Dear colleagues,
In today idea-based economy, our business
critically needs more ideas and agility from
employees to better serve new customers.
Besides, the increasing talent war makes
employee experience no longer a competitive
edge but a must-have criterion to attract, and
retain high performers for our business success.
Aon Hewitt research shows that a 5-point
increase in employee engagement is linked
to a 3-point increase in revenue growth in the
subsequent year.
To that end, business needs to seriously step
up our game of employee engagement to
strategically invest wisely on existing talent
engagement programs.
• How to wisely invest to create high-impacts
engagement programs that matter to your
staff?
It’s a good forum for best practice
sharing.
- Meghal Goradia, Staff HRBP, AMD
ENGAGEMENT 2017
WHAT 2016 DELEGATES LIKED
ABOUT THE CONFERENCE?
Lots to learn from various companies.
Great networking.
- Catherine Chen, Manager, HR, Cordlife Group Limited
Whole sets of new information to take
note.
- Brandon Tie, Employee Engagement Executive, Singtel
To build a common language in employee
engagement.
- Ng Chow Yong, Senior Manager, SIT
EVENT HIGHLIGHTS
14+
case studies from 9 industries
where employee experience
being effectively translated to
customer experience
7
networking sessions, which
allows you to connect and
exchange practices with the
peers in the industry
Case studies from award-winning culture firms
such as Breadtalk, ColdStorage, Coca Cola,
Redmart to learn how these companies revamped
their engagement strategies and how it improved
their organisations’ overall bottom-line

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ENGAGEMENT 2017
MEET THE 2017 SPEAKER FACULTY
Stephanie Nash, Chief People Officer,
RedMart
Laurence Yap, Head of HR,
Dexon Electrical Engineering
Bryden Toh, VP HR (FA Division),
Breadtalk
Jocelyn Chan, Human Resource Director,
Cold Storage
Shalini Bhateja, Talent & Development
Director, Coca Cola
Sharad Goyal, Director - Human
Resources, Asia Pacific, RGA
Anthony Keh, Deputy Director, Human
Resources, SUTD
Maansi Gagroo Jain, Director - Human
Resources, Wipro Unza Holdings
Rohaya Roslee, Talent Management
Leader (SEA), Dow Chemical Pacific
Aparna Kumar, Regional Human
Resource Lead – Asia Pacific, Monsanto
Chief People Officer, Line Managers/ Business Leaders,
CHRO/ HR Directors or HR Heads of:
WHO SHOULD ATTEND
• Total Rewards/ Compensation &
Benefits
• Learning & Development
• Internal Communication
• Talent Management and Engagement
• Talent Attraction & On-boarding
• Employer Branding
• Employee Relations & Experience
FROM INDUSTRIES
• Retail
• Food & Beverage
• Hotels & Airlines
• Healthcare/ Hospitals
• Logistics/ Supply Chain
• Industrial & Manufacturing
• FMCG/ - Consumer Goods
• Higher Education Institutions
• Information Tech Startups
Sanjiv Agarwal, HR Director, Swiss Re Dr. Hari Nair, Head - Human Capital
Transformation, Celcom Axiata
Tommi Korhonen, Strategic
Resourcing & Talent, Vice President,
SwissRe
Sam Neo, Chief People Officer,
Changi Airport
Sandeep Girotra, Head of HR - APAC,
Davita Healthcare
Chetna Manglik, Regional Talent
Director - HR, Danone
Hunter Morgan, Talent Acquisition
Program & Employer Branding
Manager, Grab
Joseph Wong, Multiple Award-
Winning Talent Development and
Behavioral Transformation Coach,
TrainingGearAsia

DAY ONE | Tuesday, 28 Nov 2017
8:30am Registration and Coffee
9:00am Opening Remarks from Chairperson
9:10am Speed Networking Sessions
Speed networking is a facilitated networking
session which allows you to connect and
meet new people. Bring plenty of business
cards to ensure you make the most of this
session.
Strategic Alignment
Linking Employee Engagement with Business Performance
9:20am Panel discussion
Capturing the Paradigm Shift of Employee
Engagement in Today Business
In today disruptive business landscape, engagement is
not sufficiently the Ping-Pong tables and cool furniture,
or even your bonus schemes. The new paradigm shift of
today diverse workforce, gig employees and idea-based
economy require the business to play the new game
of engagement, or risk ineffective investment on those
programs.
• The changing workforce and new goals to set for
engagement programs
• How long is the new average period of employee
retention?
• Predicting and transforming engagement metrics
with analytics insights
• Navigating engagement out of complacent zone to
drive new business ideas
• Shifting from engagement to employee experience
for better results
• Learning from the engagement model of start-ups
and IT industry
Panellists
Stephanie Nash, Chief People Officer, RedMart
Sanjiv Agarwal, HR Director, Swiss Re
Shalini Bhateja, Talent & Development Director, Coca Cola
Maansi Gagroo Jain, Director - Human Resources, Wipro
Unza Holdings
Aparna Kumar, Regional Human Resource Lead – Asia
Pacific, Monsanto
10.00am Driving the Bottom-line: Connecting your Employee
Experience with Customer Experience using Digital
Tools
There is a direct link among the 3 key pillars: employee
satisfaction, customer satisfaction, and business
performance. The ultimate purpose of employee
engagement programs is to reinforce the connections of
the 3, and not to miss any of the factors.
• Incentivising your staff to keep your customers
engaged: using mobile marketing, digital tools,
gamification, points, and rewards programs
• Gaining adoption: Showing success metrics to gain
internal supports and build healthy competition
across teams
• Ensuring customization: Re-skinnable apps, and
integration into existing systems
• Replicating customer-centric efforts into employee
experience programs
• Testing and rolling out to generate fresh projects
3radical
10:40am Morning Refreshment and Networking Break
11:10am Catalytic Employee Value Proposition: Formulations to
Attract, Assess, Advance and Appreciate Talent
Dow’s Employee Value Proposition helps the company
attract and retain the best of talents. Yet the next
phase of elevating talents would be to continuously
develop and motivate them.
Spearheading engagement, diversity & inclusion and
development efforts at Dow Chemical, Rohaya will
share the formulations in Dow’s EVP that aims to
create a unique and meaningful experience for each
and every employee.
Rohaya Roslee, Talent Management Leader (SEA), Dow
Chemical Pacific
11:50am Democracy of Employee Engagement Culture - “of the
Employees, by the Employees, for the Employees”
• What employee engagement is not? – Avoiding
shallow mechanistic engagement
• “Lets call a spade a spade” - Addressing the real root
cause of disengagement
• Designing engagement pillars - Environment,
Belonging, Connecting, Communicating
• 1. Environment - workplace which nurtures
engagement (including Office facility)
2. Belonging - how to grow feeling of belonging
3. Connecting - In Global/Virtual team environment
building common ground and language for employees
to connect and share
4. Communicating - today it’s VUCA world - give
space to employees to went-out and surface out
the real challenges. Build transparent solutions and
communication platforms that addresses employee
issues
• Building a common language - how engagement is
owned by all stakeholders “Democracy of Employee
Engagement - of the employees, by the employees, for
the employees”
Chetna Manglik, Regional Talent Director - HR, Danone
12:30pm Lunch Break
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ENGAGEMENT 2017

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ENGAGEMENT 2017
1:30pm Redesigning Project Scoping that Fosters Intrinsic
Drive and Healthy Competition
There is no doubt about the strong correlation between
engagement and performance. Yet there are outweighing
factors that impact employee performance than just “soft
and sweet” engagement. A higher performer might prefer
leader’s judgment and decision-making ability rather than
a short-term teambuilding event.
The session will highlight key factors of project design and
business rationale to win the employee’s deep buy-ins.
• Aligning dynamic project scoping with employee’s
career development path
• Why engagement doesn’t mean prompt
happiness?
• Embracing critical and different views that can
unleash new business potentials
• Breaking the over-comforting zone that can
suppress growth
2:10pm Can Money Buy Happiness? - How Career
Conversation is the New Way to Authentically Engage
Your Talents – The Whys, Whats and Hows
Do you have an engagement blueprint that are
sustainable over a long period of time without fading
out? Do you have engagement touchpoint that are tied
in closely with business impact versus for engaging
because of some hype?
The truth is, it is not about engagement, but embedding
talent and people. It is not about having a fancy pantry
and the size of it does not matter, but having consistent
conversation about what’s most important to people –
Career Conversation.
Millennials pay more attention to their skills growth
which directly enhance their market values, instead of
purely nice office design to work with. Organisations,
therefore, can explore offering not only vertical but
also horizontal growth bandwidth which will naturally
expand the capabilities of their total workforce.
The session will demonstrate the whys, whats and
hows to optimally implement career conversations
with the employees, as well as how to have an efficient
follow-up action plans.
Joseph Wong, Multiple Award-Winning Talent
Development and Behavioral Transformation Coach,
TrainingGearAsia
2:50pm Building a Compelling Employee Experience and
Engagement at Grab
Tech companies face unique challenges in attracting
and retaining critical tech talents in the competitive tech
talent war. The efforts need to channel in building strong
employer branding, and exciting career development path.
Learn how Grab has built and kept the team engaged and
constantly be the brand ambassador for the organisation.
• Defining your unique culture and refined employee
experience
• Leveraging on employer branding: how to incentivise
your employees to write and share about the
organisation?
• Harnessing voice of employees: which platforms are
most compelling
• Engaging employees in product design process to
impact the bottom-line
• Building a culture of sharing and peer-coaching:
Overcoming challenges during the implementations
Yin Leng Loke, Senior Director, Total Rewards, APAC |
Corporate Human Reso
3:30pm Afternoon Refreshment and Networking Break
Personalizing Employee Engagement Programs
4:00pm The Winning Formula of Total Rewards & Recognition
Programs
• Going beyond one-size-fit-all rewards programs
• Designing motivation-based rewards programs
• How to engage with different segments of today’s
workforce
• Recognition designs that fit different employee groups
• Ensuring cost-effectiveness for personalised
rewards & recognition programs
Hunter Morgan, Talent Acquisition Program &
Employer Branding Manager, Grab
4:40pm Effective Strategies to Engage with Millennial and
Optimize your Multi-Generation Workforce
Culture and engagement is no longer the competitive
advantage, but a minimal expectation from millennial
workforce for their employers. However, with the
traditional policy-driven and irrelevant approach on
engagement, there is no doubt only 71% of millennials
are either not engaged or actively disengaged (Gallup
2016), significantly impeding what organisations can
get out of their millennials talent pool.
The sessions will highlight the fundamental drives
of millennial employees, and how we can effectively
engage with them.
• Creating the shift from career advancement to job
experience for millennials
• What do millennials really expect from their
employer and how to satisfy them?
• What hidden values business can get from
millennials and how to unleash these potentials?
• Keeping millennials engaged with interesting job
scope and project design
• Shifting from policy-driven to flexibility, innovation
and purpose-driven job design
• Satisfying hyper-connected millennial with relevant
technologies
• Helping millennials to connect with baby boomers
to optimise multi-gen workforce
Anthony Keh, Deputy Director, Human Resources,
SUTD
5:20pm End of Conference Day One

DAY ONE | Tuesday, 28 Nov 2017

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DAY TWO | Wednesday, 29 Nov 2017
ENGAGEMENT 2017
8:30am Registration and Coffee
9:00am Unique Perk and Benefit Schemes to Effectively
Engage with Field-based Workers
Spearheading the HR team for Breadtalk Food Atrium
Division, Bryden will share how he believes in “small
things make difference” and constantly implements
various initiatives to deeply touch what matters to the
staff. Those programs go beyond monetary perks, and
enable both staff and customer satisfaction
• Making digital platforms more fun and engaging:
what shall we share there?
• Capturing deeper staff understanding via focus
sharing at Breadtalk outlets – how to scale it?
• Getting buy-in supports from management
• Stepping up your bonding events that stay close
to staff’s hearts?
• Enhancing process efficiency for better workload
Bryden Toh, VP HR (FA Division), Breadtalk
9:40am Translating the Feedback and Boosting the Participant
Rate of Employee Surveys
In today disruptive business landscape, engagement
is not sufficiently the Ping-Pong tables and cool
furniture, or even your bonus schemes. The new
paradigm shift of today diverse workforce, gig
employees and idea-based economy require the
business to play the new game of engagement, or risk
ineffective investment on those programs.
• Asking the right questions in your employee
surveys
• Creating bite-size surveys throughout the year
• Creating a safe environment to share
• Outsourcing surveys to 3rd party vendor: things
to take note
• Translating the feedback insights and taking
actions
Jocelyn Chan, Human Resource Director, Cold Storage
10.20am Panel discussion
Engaging with Gig Employees to Safeguard Quality
Project Performance
With the emerging dynamism of freelancing, project-
based, and part-time employment, there is the need to
effectively collaborate with the gig employees in a more
creative, flexible ways that can communicate critical
quality aspects and hold them accountable for their
quality performance.
• Job scoping and project design that factor in
disengagement risks
• Standardized process to quickly engage: who get
involved, scoping and capability
• Keeping constant communication with gig
employees
• Shifting to result-driven project performance rewards
• Changing the mindset of permanent staff on gig
employees to optimize collaboration
• Designing multi-layered diverse rewards to keep gig
employees engaged
10:50am Morning Refreshment and Networking Break
Stepping Up your Employee Experience Strategies
11:10am Demystifying Organisational Health with Better Data –
The Journey at Celcom Axiata
• Fostering employee engagement analytics to
augment listening strategy
• Establishing inter-connection between HR and
business units
• Exploring sentiment analytics to capture
daily organisational vibe and communication
breakdowns areas
• The use of latest wearable technologies
• Transforming engagement surveys with the right
assessments
• Are we communicating enough? Using analytics
to augment effective internal communication
Dr. Hari Nair, Head - Human Capital Transformation,
Celcom Axiata
11:50am Engaging Employees through Career Development: A
Case Study of Implementation Career Development in
Asia
• The emerging of Employee Needs: Pulse Survey and
Saragato Reports
• Enhance Performance Culture to Develop Career and
Performance of Employees
• Develop Global Career Development Framework to
Engage Employees
• Working Along with Accenture and China
Management
• The Career Development System
• - Career Development Conversation and Personality
Plus Test
• - The Additional Initiative of China Center to develop
Employees
Laurence Yap, Head of HR, Dexon Electrical Engineering
12:30pm Lunch Break

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DAY TWO | Wednesday, 29 Nov 2017
ENGAGEMENT 2017
1:30pm Internal Communications is Key: Sustaining High
Engagement with Effective Communication Platforms
• Building the brand from inside-out: Making
organisational brand come alive internally
• Cultivating effective communication during the
transformation
• Organisation training workshops to facilitate
business re-structuring
• Cultivate passion, purpose, and connection from the
inside-out
Sandeep Girotra, Head of HR - APAC, Davita Healthcare
2:10pm Digitalizing the Employee Experience – Supporting
Talent through Tech – Compelling Story at Swiss Re
• Digitalizing employee experience with Social,
Mobile, Analytics and Cloud tools
• Using machine learning interventions to enhance
employee experience
• Using digital platforms to enhance on-boarding
experience and facilitate high performance
• Communicating your employer branding, culture
and EVP through digital platforms
• Integrating digital spaces with real cultural and
physical space
Tommi Korhonen, Strategic Resourcing & Talent, Vice
President, SwissRe
2:50pm Afternoon Refreshment and Networking Break
3:20pm Augmenting your Employee Voice to Bring Feedback
Culture to the Ground at Wipro Unza Holdings
Going through various M&A, Wipro Unza still commits
to retain the unique culture by respectfully integrating
different mini-culture of the merging entities. Employees
become the ambassador to welcome on-board the new
staff; none of the critical talent leaving the organisation,
baby-steps of new structure are introduced ensure the
smooth employee experience and performance.
Spearheading those strategies, Maansi will share
how she has step-by-step retained the smooth
employee experience after major M&A and how she
has empowered the engagement ownership to key
stakeholders to ultimately translate it to customer
experience.
• Establishing open communication platforms for
employees to air their pain points
• Strengthening the manager/employee relationship
with the right data
• Creating safe, constructive and trusting environment
to exchange feedback
• Going beyond employee surveys: exploring alternative
sharing platforms
• Strategies to identify the root cause of
disengagement to curate solutions
• Enabling constructive outcomes driven from
feedback insights
Maansi Gagroo Jain, Director - Human Resources, Wipro
Unza Holdings
Empowering Managers Who can Lead and Engage
4:00pm
Designing a High-Impact On-boarding Program for the
New Managers
It’s challenging to transit from an individual
contributor to a team manager. Expectations are
overwhelming for new managers in terms of driving
the staff performance as well as the engagement level.
To ensure managers are well-equipped to take on the
new role, a well-planned onboarding programme is
essential to smoothen the transition phase.
• When do we start onboarding new managers?
• How can we prepare them for the huge leap?
• What are the essentials qualities and skillsets
that new managers need to have?
• How do we reduce their anxiety leading up to the
new responsibilities?
Sam Neo, Chief People Officer, People Mentality Inc
4:40pm End of Conference

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EMPLOYEE EXPERIENCE & ENGAGEMENT 2017

Employee Engagement 2017 v10

Employee Engagement 2017 v10

Employee Engagement 2017 v10

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Employee Engagement 2017 v10