1. 1
Module 4
Facilitation

2. 2
Agenda

3. Course outline (Day 2)
Module 4 Facilitation Basics
■ Making everyone feel comfortable and valued
■ Clarifying Objectives
■ Encouraging participation
■ Increase understanding
■ Listening and observing
■ Guilding the group
■ Summarizing key points
3rd Day Agenda

4. Video: SMS

5. Facilitators
5

6. • Make Learning Process
Smoother
• Discover wisdom from
group
• Engage audiences to
participate actively
Facilitators

7. Facilitation is the process where a
facilitator guide the group members in
discussion to share ideas, opinions,
experiences, and expertise in order to
achieve a common goal and
agreeable action plan.
Facilitators

8. • Make Learning Process Smoother
• Discover wisdom from group
• Engage audiences to participate
actively
Facilitation in Training Context

9. Facilitation Dimensions

10. Basic Skills
■ Making everyone feel comfortable and
valued
■ Clarifying Objectives
■ Encouraging participation
■ Increase understanding
■ Listening and observing
■ Guiding the group
■ Summarizing key points

11. Basic Skills
■ Making everyone feel comfortable and
valued
■ Clarifying Objectives
■ Encouraging participation
■ Increase understanding
■ Listening and observing
■ Guiding the group
■ Summarizing key points

12. Comfortable and Valued

13. Make everyone feel comfortable &
valued

14. Make everyone feel comfortable &
valued
Small talks
Get to know them
body language
Thank participants

15. Strategy
Development
CSF # 1
Clarifying Objectives

16. ckby/BasicTTT/18Jul08/Rev6 16
Link expectations & objectives
• Why?
Adult learners choose
to learn only what is
important to them.
Addressing this is a
guarantee for
accelerated learning

17. 17
Link Expectations & objectives
• How?
– Find out their expectations
“What is your expectation of this course?”
– Prompt them on other objectives that they may
have missed out
“There are other learning objective as well…”
– Share course objectives and link it to their
expectations

18. Tips: You must believe it from your heart
1. Big Pictures
2. Meaning
3. Impact to audience
Link expectations & objectives

19. Encourage participation

20. ckby/BasicTTT/18Jul08/Rev6 20
Involve Participants
• Why?
– Adults like to share their experience
– Adults learn better in a participative atmosphere
– Adults learn faster when they take responsibility
for their own learning
• through participation
• through doing

22. Encourage participation

23. Encourage participation
Use Questions
Small group Activities.
Consult the group
Visual aids Encourage Passive Participants
Reinforces

24. Involve Participants via Questions

25. • Memory-sensory-feeling Questions
• Logical questions
• Creative questions
• Probing questions
• prompting, clarifying & paraphrasing
Involve Participants via Questions
To Promote Learning

26. • Memory-sensory-feeling questions -
What did you see? What you think? How do you feel?
• Logical questions –
cause and effect, reason, compare
• Creative questions –
options, solutions
• Probing questions – series of q to clarify, 5W1H
• prompting, clarifying & paraphrasing –
Anything else?, explain further, form of clarification
Involve Participants via Questions

27. Do you have the questions?
• Check out your training materials
and develop at least 3 open
questions that you can use when
facilitating your class.
• The following types of questions
must be present:
– Memory-sensory feeling
– Creative question
– Logical question
• Time: 10 minutes

28. Reinforcers

29. Reinforcers
Why?
– increase motivation
– increase participant
involvement
“People will do what you are
rewarding them to”

30. ckby/BasicTTT/18Jul08/Rev6 30
Reinforcers
• How?
– Use Positive Verbal Reinforcers to encourage
desired behavior, reward the specific desired
behavior immediately and sincerely
• good, excellent, wonderful!
• Thank you for participating
• Insightful sharing, this is my first time hearing

31. ckby/BasicTTT/18Jul08/Rev6 31
Reinforcers
• How
• Be neutral with unwanted
behavior, don’t use
negative reinforcers

32. ckby/BasicTTT/18Jul08/Rev6 32
Brainstorming - reinforcers
• Write down at least 10 verbal
reinforcers that you can think of.
• Demo with body language
• Time: 5 minutes

33. Increase Understanding

34. Increase Understanding
• team-building activities
• Stories – Pics and Videos
• Group Sharing

35. • Direct & overhead questions – one/group
• Open & closed questions – short/long answers
• Relay & reverse questions – ask the person
who ask the questions
Involve Participants via Questions
To encourage participation & manage group

36. Criteria for good Q
• Confuse, Shut off, affect your credibility
• Clear – they can understand clearly what u ask
for what is the time ?
• Relevant – Purposeful and meaningful within
the context
• Specific – Focus in your intent

37. Listen and observe

39. Listen and observe
 Listen actively
 Scan the room
 Rephrase their responses
 Write it down

40. Strategy
Development
CSF # 1
Guiding the group

41. Guide the group
 Delegate a timekeeper
 Refer back to group rules
 Stray from the agenda when necessary
 Use a parking lot
 Feedback

42. Feeback
 Giving Feedback
Use questions
Another perspective
Effective way

43. Feeback
 Receiving Feedback
Apology
Next Action
Overlook
 Role Play Feedback
You : what pax has done well?
Pax : what he can improved?

44. Feeback
 Role Play Feedback
You : what pax has done well?
Pax : what he can improved?

45. Summarizing Key Points

46.  Refresh Memory
 Memory Walls
 Draw Key Points
 Discussion of Learning
 Application of Key Points
Summarizing Key Points

47. Plastic Bag

48. ckby/BasicTTT/18Jul08/Rev6 48
Self Check Questions
• What are the good facilitation skills
that you have learnt?
• How do you encourage participant
involvement?
• What are the steps in structuring the
learning process?

49. ckby/BasicTTT/18Jul08/Rev6 49
Facilitation exercise
• Using your training materials, the
prepared questions, reinforcers list,
lesson plans & training objectives you will
now facilitate a class
• You are given 2 minutes for introduction,
4 minutes for content, 2 minutes for
closing & 2 minutes for transition
• After each presentation, there will be a 2
minutes feedback session

50. •Whatare
the3most
important
thingsthat
youhave
learntfrom
thisclass?
•Howdo
youfeel
aboutthe
class?

51. Video: Determination