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Account Receivables Management   Assisting companies to improve  the working capital cycle  January 2010 Ensuring that excellent AR Management leads to Superior Organizational Performance Accys CONSULTING  - OUTSOURCING
Context Setting – What is Accounts Receivables Management  Faster collections = lower WC = higher ROCE = higher profit = higher valuation  ,[object Object],[object Object],[object Object],[object Object],[object Object],Sales growth,  Cash generation,  Risk tolerance,  Profitability,  Market share Bad debts,  charge-offs,  and collection  operating costs Managing  Conflict Revenue Cash Debtors
Why is Accounts Receivables Management Important ,[object Object],[object Object],[object Object],Value to a company due to focused Account Receivables Management   Budgeting Faster dispute  Resolution  Reduced bad debts Enhanced customer service Increased cash flow Higher credit sales & margins Lower administrative costs Decreased short  payments Reduced bad debts & provisions
Reasons for Account Receivables Delays The “Real” Cost of Account Receivables Delays Customer not happy / complaints Customer facing fund issues Customers purposely delaying  30 % Inefficiency in the customers business 70 % Inefficient processes in own business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],% of customers Reasons for delay in AR
Challenges in Account Receivables Management Processes No credit policies / Customer credit analysis Services / Product rendered Invoice generation &  dispatch Sales realizations process Follow up only after due date Delays in AR issue resolutions Customer Ageing grows ,[object Object],[object Object],[object Object],[object Object],[object Object],Team focus on core KRA’s Lack of process & AR skills Conflicting relationships  Lack of  a sustained follow up process Lack of information sharing, business intelligence & process flow Application of funds, TDS details Delay in generation, inaccurate / incomplete Customer billing details Only ageing – no details No customer a/c reconciliations No quick closure of issues Reliance on stretched a/c team Undisciplined credit  extension Confirmation of sale Sale documentation
Do it Yourself - Best Practices to Improve the Working Capital Cycle Robust “credit extension ” processes   Elimination of payment barriers One point contact for reliable information Systematic collection procedures   Timely and accurate cash application Support from the top management   Regular communications with client Clearly stated staff responsibilities Valid risk assessment parameters
Accys - Account Receivables Management Services Coherent and carefully monitored follow-up on every account, business intelligence to understand root cause and resolution “” Do ARM better” ARM services enable a corporate to improve the quality of revenue, maintain and grow the competitive advantage and provide better decision making ability to the management  The Accys ARM Value Proposition Reduce hidden costs of AR – while increasing cash turnover, reducing bad debts – at a lower AR transaction cost “ Do ARM at lower cost” System-driven processes, procedures & policies applied uniformly across your entire credit portfolio with a dedicated & trained team “ Do ARM faster” Pre invoicing activities Post invoicing activities Order Processing Quotation Pricing Administration Credit  Control  Policies & Standards Invoicing Customer Risk  Assessment Customer Reconciliations Special Collection Process Short payments processing Dispute Management  Collection Strategy Application of funds Collection Process
The Accys Delivery Model  AR Health check AR Snapshot Ongoing Monitoring High level proactive assessment of key customer accounts Undertaken at a single point in time Allows process owners a better understanding of AR processes and controls Reactive approach when a specific problem has been encountered Detailed validation for identifying issues, their root cause and remediation's Improve specific areas of concern to process owners, better customer management Regular assessment of  credit and collection management processes. Combines health checks with snapshots Ongoing assessment of  established processes can help improve management confidence in account receivables management and cash flow cycles  Assists management to understand changing landscape of customer risks, enable visibility into cash position and manage and reduce AR transaction cost Situation Approach Potential Benefits
The Accys Delivery Model (contd.) Understand client requirements Accys AR team – to improve client AR process at reduced AR cost to the client Go – Live stage Accys - Account Manager  Client Project Management team Accys Project team List of clients Contact details of client / customers Run a pilot project / one time at client site Monitoring and Managing Proposal stage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benchmark Key client stakeholders Accys Project team 3-4 NCR based clients
Accys - Account Receivables Outsourcing Process - Overview Payment not received within 10 days Lock in invoice Payment date Within 48 hrs of dispatch  Payment Received Payment not  received  Re-issue invoice Invoice approved by client Invoice data Re-checked Invoice correction mechanism Issues with invoice On call with client Immediate effect Yes NO Confirmation recd Regular follow ups Payment due As per communication Payment received Payment not received Within 2 working days Escalation with  Account Manager Follow up  Approval requested Dispute resolution Mechanism 13 th  of the month Within  15 days Management Escalation Process Escalation Results Amount still  unpaid till 21st No action till 30 th   Payment received Payment received Confirmation of invoice Thank you/ confirmation call After 72 hrs of confirmation  call
Invoice Delivery & Acceptance Process - Detailed Check the invoice  value Check for O/S of  previous invoices Validate the invoice being raised correctly Validate amount & Billing address Validate other client Specifications (if any) CALLING PROCESS Check POD details & status Invoice  Confirmation Invoice Acceptance Expected invoice  payment date EXISTING CLIENTS NEW CLIENTS D No No Check with team for reasons  for delay/issues confirmed Confirm  issues INVOICE REPOSITORY Follow up & confirmation process Invoice  re - generation Invoice Status update INVOICE DISPATCH THANK YOU CALL DISPUTE  RESOLUTION  MECHANISM Update the payment  receivable date Dispute resolved Unresolved Expected amount receivable date Not  paid Amount paid  within due date Yes Customer Database Complete  Status 1 2 3 Within 48 hrs of dispatch  After 72 hrs of confirmation #2 After 48 hrs of confirmation #1 4 5 Status  update Through E - mails & calls Check the invoice  value Check for O/S of  previous invoices Validate the invoice being raised correctly Validate amount & Billing address Validate other client Specifications (if any) CALLING PROCESS Check POD details & status Invoice  Confirmation Invoice Acceptance Expected invoice  payment date EXISTING CLIENTS NEW CLIENTS D No No Check with team for reasons  for delay/issues confirmed Confirm  issues INVOICE REPOSITORY Follow up & confirmation process Invoice  re - generation Invoice Status update INVOICE DISPATCH THANK YOU CALL DISPUTE  RESOLUTION  MECHANISM Update the payment  receivable date Dispute resolved Unresolved Expected amount receivable date Not  paid Amount paid  within due date Yes Customer Database Complete  Status 1 2 3 Within 48 hrs of dispatch  After 72 hrs of confirmation #2 After 48 hrs of confirmation #1 4 5 Status  update Through E - mails & calls
Benefits of AR Management Best Practices Accys ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CFO TREASURY CASH MANAGEMENT
Accys Advantage over Internal Departments Area Organization ,[object Object],[object Object],[object Object],[object Object],[object Object],Personal  Continuous Relationship Management Ad- hoc basis For every client Account Reconciliations Variable Defined process  Dispute Resolutions Undefined Result oriented AR Efficiency Random Defined  AR Process & Reporting Need based  Core focus  Focus Reactive Proactive AR follow up Fixed and increasing Variable and lower Cost of AR Internal departments Accys
The Accys Success Story
Partnering with Accys  Gaurav Gupta CEO + 91 98111 63422 [email_address] Preeti Sachan Manager +91 99710 10275 [email_address] Accys Management Services Private Limited 418, 4th Floor, The Galleria Towers DLF, Phase IV Gurgaon, Haryana India - 122009 Thank you

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Accys Ar Pack

  • 1. Account Receivables Management Assisting companies to improve the working capital cycle January 2010 Ensuring that excellent AR Management leads to Superior Organizational Performance Accys CONSULTING - OUTSOURCING
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Do it Yourself - Best Practices to Improve the Working Capital Cycle Robust “credit extension ” processes Elimination of payment barriers One point contact for reliable information Systematic collection procedures Timely and accurate cash application Support from the top management Regular communications with client Clearly stated staff responsibilities Valid risk assessment parameters
  • 7. Accys - Account Receivables Management Services Coherent and carefully monitored follow-up on every account, business intelligence to understand root cause and resolution “” Do ARM better” ARM services enable a corporate to improve the quality of revenue, maintain and grow the competitive advantage and provide better decision making ability to the management The Accys ARM Value Proposition Reduce hidden costs of AR – while increasing cash turnover, reducing bad debts – at a lower AR transaction cost “ Do ARM at lower cost” System-driven processes, procedures & policies applied uniformly across your entire credit portfolio with a dedicated & trained team “ Do ARM faster” Pre invoicing activities Post invoicing activities Order Processing Quotation Pricing Administration Credit Control Policies & Standards Invoicing Customer Risk Assessment Customer Reconciliations Special Collection Process Short payments processing Dispute Management Collection Strategy Application of funds Collection Process
  • 8. The Accys Delivery Model AR Health check AR Snapshot Ongoing Monitoring High level proactive assessment of key customer accounts Undertaken at a single point in time Allows process owners a better understanding of AR processes and controls Reactive approach when a specific problem has been encountered Detailed validation for identifying issues, their root cause and remediation's Improve specific areas of concern to process owners, better customer management Regular assessment of credit and collection management processes. Combines health checks with snapshots Ongoing assessment of established processes can help improve management confidence in account receivables management and cash flow cycles Assists management to understand changing landscape of customer risks, enable visibility into cash position and manage and reduce AR transaction cost Situation Approach Potential Benefits
  • 9.
  • 10. Accys - Account Receivables Outsourcing Process - Overview Payment not received within 10 days Lock in invoice Payment date Within 48 hrs of dispatch Payment Received Payment not received Re-issue invoice Invoice approved by client Invoice data Re-checked Invoice correction mechanism Issues with invoice On call with client Immediate effect Yes NO Confirmation recd Regular follow ups Payment due As per communication Payment received Payment not received Within 2 working days Escalation with Account Manager Follow up Approval requested Dispute resolution Mechanism 13 th of the month Within 15 days Management Escalation Process Escalation Results Amount still unpaid till 21st No action till 30 th Payment received Payment received Confirmation of invoice Thank you/ confirmation call After 72 hrs of confirmation call
  • 11. Invoice Delivery & Acceptance Process - Detailed Check the invoice value Check for O/S of previous invoices Validate the invoice being raised correctly Validate amount & Billing address Validate other client Specifications (if any) CALLING PROCESS Check POD details & status Invoice Confirmation Invoice Acceptance Expected invoice payment date EXISTING CLIENTS NEW CLIENTS D No No Check with team for reasons for delay/issues confirmed Confirm issues INVOICE REPOSITORY Follow up & confirmation process Invoice re - generation Invoice Status update INVOICE DISPATCH THANK YOU CALL DISPUTE RESOLUTION MECHANISM Update the payment receivable date Dispute resolved Unresolved Expected amount receivable date Not paid Amount paid within due date Yes Customer Database Complete Status 1 2 3 Within 48 hrs of dispatch After 72 hrs of confirmation #2 After 48 hrs of confirmation #1 4 5 Status update Through E - mails & calls Check the invoice value Check for O/S of previous invoices Validate the invoice being raised correctly Validate amount & Billing address Validate other client Specifications (if any) CALLING PROCESS Check POD details & status Invoice Confirmation Invoice Acceptance Expected invoice payment date EXISTING CLIENTS NEW CLIENTS D No No Check with team for reasons for delay/issues confirmed Confirm issues INVOICE REPOSITORY Follow up & confirmation process Invoice re - generation Invoice Status update INVOICE DISPATCH THANK YOU CALL DISPUTE RESOLUTION MECHANISM Update the payment receivable date Dispute resolved Unresolved Expected amount receivable date Not paid Amount paid within due date Yes Customer Database Complete Status 1 2 3 Within 48 hrs of dispatch After 72 hrs of confirmation #2 After 48 hrs of confirmation #1 4 5 Status update Through E - mails & calls
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  • 15. Partnering with Accys Gaurav Gupta CEO + 91 98111 63422 [email_address] Preeti Sachan Manager +91 99710 10275 [email_address] Accys Management Services Private Limited 418, 4th Floor, The Galleria Towers DLF, Phase IV Gurgaon, Haryana India - 122009 Thank you