1. Process Management Beyond Certification
A Fair Play Between Efficiency & Effectiveness
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PHILIPPINES :: MALAYSIA :: VIETNAM :: INDIA :: SINGAPORE :: INDONESIA
2. Learning Bites
• Steps involved in Process Management
• Need / benefits of certification
• Systematic approach for Process Management
• Effectiveness vs. Efficiency – Fair play OR Preference
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3. What is Process Management
• Process management is a series of
techniques, skills, tools, and methods used to
control and manage a business
process within a large system or
organization.
• The term is most commonly used in business
analysis, productivity studies, and
systems engineering.
• The purpose of process management is to
clearly identify and document all the steps
and actions taken to complete a process or
work flow.
• Process management also involves
documenting the current process, evaluating
of time and level of effort, as well as analysis
of efficiency, bottlenecks, and overall process
costs.
4. Business Needs
EXCELLENT CUSTOMER
CUSTOMER
REQUIREMENTS QUALITY SATISFACTION
SERVICE
What does it take?
5. The Trinity of Business Success
Business Process
Management
PROCESS
PROCESS
Skills Development
PEOPLE
PEOPLE
3P
Business
Trinity
PRODUCT
PRODUCT
Quality Service
PROFIT
6. The Trinity of Business Success
PROCESS
I.T. Solutions
& Technology
PROCESS AUTOMATION
EFFECTIVE COLLABORATION
PEOPLE REAL-TIME COMMUNICATION PRODUCT
7. Process Management Maturity Model
5 Purpose / Passion
4 Integrated Strategy
3 Beyond Compliance
2 Compliance
1 Pre-‐Compliance
8. Certification… The Boon & Bane
Compliance to best practices Documentation-centric Approach
Ability to benchmark Restricted to Compliance Mindset
Marketability / Recognition Lose sight of continuous improvement
Guidelines for people to follow Certification over E & E
A Standardized Management Approach
