Transcending Cultural Barriers to Efffective Customer Service

Transcending Cultural Barriers to Effective Customer Service NYLA 2009 Sponsors: PLS, ESRT Edana McCaffery Cichanowicz [email_address] This presentation has been posted on LINKED IN

Demographics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Anti-Immigrant Sentiment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Immigrant Tide Quote ,[object Object]

History Repeats Itself ,[object Object]

What is Culture? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

OUR GOALS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Cultural Intelligence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Selected Cultural Elements ,[object Object],[object Object],[object Object],[object Object]

Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Social Hierarchies & Personal Space ,[object Object],[object Object],[object Object],[object Object],[object Object]

Fundamental Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Library Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stress Realities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stress Relievers—Collaborative Plan ,[object Object],[object Object],[object Object],[object Object],[object Object]

Stress Relievers—Community Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stress Relievers—Community Groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Where to Find Help ,[object Object],[object Object],[object Object],[object Object],[object Object]

TO-DO List for Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Transcending Cultural Barriers to Efffective Customer Service

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