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Millennials
• 76 million Millennials (ages 20-35) v. 46 million
Gen X (36-52)
• 3 cohorts
• Not going to college
• Going to college but taking on large debt and may
not be learning the right skills
• Going to college but parents pay some or all and
likely getting exposure to STE(A)M.
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47% of jobs in US at Risk
•Which jobs?
•By when?
Automation
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So which jobs?
• Only those that are truly
repetitive.
• Customization is an
automation killer.
• Humans can still
outperform robots in
adaptability and flexibility.
Automation is not Artificial Intelligence
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Will displace 3.4 million jobs.
4 main uses
• Taxis
• Deliveries – Urban/Rural
• Public transportation
• Personal use
The question is when?
• Human nature/trust
• Pricing/business model
• Infrastructure (Innovative
and Inclusive)
Autonomous Cars = Artificial Intelligence
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So when is this happening?
1. Speed of mass adoption of
technology is accelerating.
2. Parallel and overlapping
technologies.
3. Human behavior
• Trust
• Economics
• Reduce pain
9. SVN INTERNATIONAL CORP. | #SVN2017
So when is this happening?
1. Speed of mass adoption of
technology is accelerating.
2. Parallel and overlapping
technologies.
3. Human behavior
• Trust
• Economics
• Reduce pain
10. SVN INTERNATIONAL CORP. | #SVN2017
• Robots with decision
making and self-learning
capabilities.
• Will replace, but also
expand the scope of
human work.
• Successful people in the AI
age will excel at social
interaction, creative
thinking, decision-making
with complex inputs,
empathy and questioning.
Artificial Intelligence
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Cleveland Clinic
• Clinical Decision Support
Center
Fukoku Mutual Life Insurance
• Compensation analysis
(payouts to policyholders)
Royal Bank of Scotland
• Customer questions
Artificial Intelligence – IBM Watson
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Healthcare profiles
Google search profile
Retail profile
Career profile
Financial profile (credit cards,
banking)
Social profile
Travel profile (uber, tripit,
points)
Amazon reading list
Criminal records
Public records
Could a Robot Diagnose You?
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Urbanization
1. HQ’s moving downtown
2. Millennial talent
3. Research university synergies
4. Airport access
5. Collaborative space
6. Community outreach
7. Suburban campuses that work will
emulate urban environments.
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1. WeWork
• 174 locations/46 cities
• 3 million sf in NYC
• Moving into secondary
markets
• Larger tenants
2. WeLive
• Dorms for grownups.
• Micro units
• Creating neighborhoods
Urbanization
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Smart Cities
Smart Cities have
systems that talk and
learn from each other
in order to enhance
the human urban
experience.
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• Albuquerque – 311 calls reduced
by 422,000 with open data.
• Boston/Chicago – cut response
times with apps.
• Seattle – gunshot detection
technology.
• Columbus – Won DOT $40M
grant for employee connectivity
project with autonomous cars.
• NY/Chicago – Pairing affordable
housing with libraries
• Brooklyn – Microgrid: peer to
peer energy exchange
Smart Cities - Infrastructure
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Projects:
•Transportation
•Housing
•Energy
•Green space
Challenges:
•Eliminating silos
•Public/private partnerships
•Existing infrastructure
•Resilient systems
•Cybersecurity
•Long-term, large-scale projects
Smart Cities - Infrastructure
20. Millennials Automation/AI Urbanization Smart Cities
SVN INTERNATIONAL CORP. | #SVN2017
2017 & Beyond Business Trends
If you look at history, innovation doesn't come just from giving people incentives; it
comes from creating environments where their ideas can connect.
-- Steven Johnson, author, Where Good Ideas Come From: The Natural History of
Innovation
21. SVN INTERNATIONAL CORP. | #SVN2017
QUESTIONS?
Diane K. Danielson | Chief Operating Officer
SVN International Corp. (SVNIC)
745 Atlantic Ave, 8th Floor | Boston, MA 02111
Phone 781.780.3047
diane.danielson@svn.com | www.svn.com
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