Andrew Hawkins, Sales Director & Local Government Lead, Eduserv.

1. Eduserv
Andrew Hawkins
Sales Director & Local Government Lead

2. Our Business

3. Not-for-Profit
IT & Digital Partner
Public Sector focus
Our Business

4. What it means for us

5. What it means for us
People
Process
Partnering

6. We help public sector
organisations change their
approach to engagement and
service delivery

7. Digital Services & Advisory
Cloud Migration
Technical & Business Consultancy
Deep Sector Knowledge
How we do this

8. Public / 3rd Sector Focus

9. Focus on Local Government

10. Focus on Local Government

11. Local government isn’t
undergoing change

12. It’s Re-invention

13. Local Government
Transformation

14. Digital
Business
Externalfocus(Engagement)
Internal focus (Responsiveness & Cost)
Digitise
channels
Digitise
processes
Digital business

15. Digital
Business
Customer
Experience
Platform
Employee
Engagement
Platform
Business Process
Automation
Customer
Relationship
Manager
Data & Analytics
Digital Customer Digital Workplace

16. Citizen Centred Engagement
IT Innovation
Digital
Business

17. Traditional Engagement
Organisation
Organisation
ICT
Systems
Process

18. Where we need to be
Digital
Digital
People
&
Processes

19. Where we need to be

20. LA as a Platform
Smart Cities

21. Where Eduserv helps
Legacy Model: Digital / Cloud Model:
• Complex IT
• Limited Digital
• Point applications
• Complex Processes
• Digital Service
• Streamlined Processes
• Cloud Services
• IaaS / SaaS
Discovery Design Initial Migrations Additional Migrations
Business Change
IT and Service Change
Digital Transformation
Security & Compliance

22. How Eduserv helps
Local Government Change
Culture
Business change
IT transformation
Digital transformation
Cloud strategy
Business case support
Application architecture
review
Organisational change
Cloud adoption
assessment
Digital roadmap
Security
Business continuity
Enterprise architecture
Information
management
Experience optimisation
Community engagement
Business process
optimisation
Data solutions
Assured hybrid cloud
(CCI / AWS / Azure /
Colocation)
Cloud migration
Digital development
Business process
automation
Infrastructure
management
Application
management
Security management
Database management
Digital health-check
Security health-check
Monitoring
Performance testing
Architectural review
Accessibility review
Resilience review
Structure Processes Digital
Strategy
Delivery &
Support
Continual
Improveme
nt
Planning

23. Cloud Professional Services

24. Hybrid Cloud Services
Managed
Services
(Service Desk, NOC & SOC)
Professional Services
(Cloud Strategy, Cloud Design, Cloud Migration)
Infrastructure as a Service
(i.e. multiple hybrid cloud models)
On-premise Physical
Infrastructure
Eduserv
Infrastructure
Services
Secure Cloud
Co-location
Platform as a Service
(e.g. Exchange, SharePoint, Lync, Sitecore, open source equivalents)
Software as a Service
(e.g. see below plus other productivity, enterprise and LoB applications)
Cloud
Connectors
Third-party Public
Clouds
Cloud
Connectors
ManagedMiddleware/Platform
ManagedInfrastructure
ManagedApplication
Networks
(Internet, Leased Lines, PSN, GSi, Janet, N3)

25. Security Services
NSOC
• 24x7 Monitoring - Triage, Alerting, Reporting
• Security cleared specially trained staff
• Hybrid IT Ready
• Native support for 3rd party cloud’s.
AWS, Box.com, Azure etc.
Hugely flexible deployment models,
scaled for big-data and low start up costs
Real-time event correlation that picks up
behaviors and characteristics not just
events
Robust & rich reporting
• GPG-13, PCI, PSN
• Entirely customizable and
• Enhanced reporting with Tableau
Log Retention and Archiving
• Flexible storage options and retention periods
• Simple volume based price model
Assurance
• PGA accredited
• Exclusively UK based, CESG certified Secure
Facilities
• ISO 27001
• Focused on the Public Sector for 20+ Years

26. Digital Professional Services
Planning & Discovery

27. Digital Professional Services
Planning & Discovery
• Digital Transformation
Strategy Consultancy
• Digital Transformation
Education
• Digital Health Check

28. Digital Professional Services
Planning & Discovery
• Roadmap Sessions
• Business Case Support
• Application Architecture Review
• Organisational Change Consultancy

29. Digital Professional Services
Planning & Discovery
• Experience Optimisation
• Community Engagement
Consultancy
• Business Process
Optimisation

30. Digital Engagement Platform

31. Digital Engagement Platform
Blue Badge Application

32. Business process automation

33. Business process automation

34. Building Communities

35. Building Communities

36. Building Communities
Social Support
• Enhanced Self Service
• Social Support
• Customer insights
• Customer groups / ideas
Social Connections
• Analytics & behaviour
• Feedback on services
• Drive improvements
• Collaboration
• Prevention

37. Citizen Centred Engagement
IT Innovation
Eduserv
Helping
Local
Governmen
t
Re-
invention

38. Thank you