Erico Fileno

1148 Seguidores

35 SlideShares 1148 Seguidores 1034 Siguiendos

Strategic Designer, Service Innovation Leader, UX Global Shaper, Startup Mentor & Design Thinking Pioneer. I have been designing software, websites, appliances, devices, and services that are used by millions of people every day around the world. I have been working with user research, design thinking, UX strategy, service design and interaction design for global brands since 1995. In the early 2000s, I was the pioneer for igniting Service Design, UX and Interaction Design movements in Brazil.

design faberludens prototype ux interaction ixd usability conceptual ucd ucd11 service user-centered storyboard sketch psychology experiência do usuário historia brasil innovation service design design thinking research uxlx teste usabilidade servicedesign information architecture user experience otherness empathy strategy design ethnography design research cx designthinking inovação marketing mkt20br mobile 2012 brazil sustentability dcu diseo usabilidad software postgraduate userexperience mediao wud card sorting user centered design wireframe emocional

Presentaciones
Documentos
Infografías

Más reciente Más populares

Erico Fileno

ConsumerLab Generation Z

The Simplicity Imperative

UX Week Design Chicanery Presentation

Make Things Be Good - 5 Patterns from the work of Richard Saul Wurman - UX Week 2013

book // Fab Lab: A Vanguarda da Nova Revolução Industrial (Fabien Eychenne + Heloisa Neves)

Brand Services – A user centric marketing tool

on Service Design

Service Storming and Dragon Lines

Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012

Designing Human-Centered Services

Seeing Tomorrows Services: A Panel on Service Design

Would you like service design with that? Presented by Suze Ingram at Web Directions South

Designing Services

Designing the Intangible: an Introduction to Service Design

Mapping the Journey – Experience Beyond the Screen

Mapping the Experience

From Products to Services: A Service Design Crash Course

Fab Labs overview

Storytelling: finding UX moments that count

World trends in service design – institute of design warsaw 2011